YSMS ‑ SMS Marketing
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Reviews (66)
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This app is the best I have used so far.
I have been able to convert so many customers with the abandoned checkout flow and even get them to purchase a 2nd and 3rd time with the post purchase flow.
Couldn't recommend them enough!
MUY BUENA LA EXPERIENCIA, SENCILLA Y AUMENTANDO LA CONVERSIÓN CONSIDERABLEMENTE
La uso ormai da 3 anni e funziona benissimo, consiglioa chiunque non voglia lasciare soldi sul tavolino
very limited features and is annoying that you cannot remove their stop sms link which accounts for 50% of the sms message length limit.
We're sorry to hear you found YSMS limited in features. We'd love to know which specific tools or options you'd like to see added so we can improve.
Regarding the unsubscribe link, it's a legal requirement - particularly when using alphanumeric sender IDs, since recipients can't reply "STOP" to opt out.
Keep in mind that in a standard SMS message, the unsubscribe link typically takes up around 25 of the 160 available characters.
If you have ideas for new features or suggestions for how we could handle the unsubscribe requirement differently, we'd be happy to hear from you at info@ysms.me
Federico from the support team is absolutely incredible. Every time I reach out, he is extremely responsive, solves my issues instantly, and always goes above and beyond. He is truly exceptional.
The YSMS app itself is amazing — it genuinely boosts conversion rates, the messages work perfectly across all channels, and the support is one of the best I’ve ever experienced.
I highly recommend YSMS. Outstanding service and outstanding results.
molto soddisfatto del servizio e dell'assistenza clienti
Great app to increase revenue. Super recommend it!
App is very bad, very buggy. I have order checkout recover enabled and it keeps sending smses to people that already ordered. It is simply unbelievable how bad it is. Clients call us saying that they ordered and they are very angry as they get smses that they did not order. Support is very bad and unresponsive.
We're sorry to hear about your recent experience with our support team. Your satisfaction is our top priority, and we will be reviewing your case to understand how we can improve.
Please reach out again to info@ysms.me so that we can assist you further and help clarify the situation.
I'm not sure what's happening with this app, but my campaign from earlier this week never reached our subscribers despite that app claiming it did. Now there's a "USA Deliveries Temporarily suspended" banner across the top of the Overview page. This is very disappointing as I haven't been able to reach our subscribers with our planned promotion.
Thank you for reaching out.
After reviewing the issue together, we identified that the customer you used as a reference to verify the campaign delivery was not included in the selected audience — which explains why they did not receive the message.
That said, given the misunderstanding, we issued a full refund for the campaign as a gesture of goodwill.
As for the USA deliverability banner, this was a temporary issue caused by external carrier restrictions, which was promptly resolved.
We haven't received any further feedback from you via email since the analysis was completed, but please know we're still here and happy to support you — either by email or through our live chat.
So far it's been a good app for us. We are just testing to see how our customers respond to the text. Being able to see the ROI is good. We like that there is not app membership needed. We get charged at the time we decide to send out text. This is all quoted to you before hand.
We're glad to hear that the app has been working well for your shop.
We'd love to understand what would make your experience with our service even better. Is there anything specific you'd like to see added or improved that would enhance the value for your business? (We'd love to earn that final star!)
Reach us anytime in chat or at info@ysms.me.
