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AI automation for E-commerce support: faster responses, consistent quality, happier customers.
Yuma providers AI agents to handle your customer support tickets by understanding intent, fetching order details, updating shipping info, issuing refunds, and more integrating directly with your existing help desk. Our AI Agents respond in natural language, loop in human agents when needed, and learn from past conversations. We connect directly your Shopify store, help desk, and other software to perform the same actions your regular support agents perform.
- Yuma AI automates 50%+ of tickets, freeing up your team.
- Seamless Helpdesk integration with Zendesk, Gorgias, Kustomer, Re:Amaze and more
- 24/7 consistent, around-the-clock, multilingual support for easy scaling.
- Customizable Behavior to align brand voice and policies across all channels.
- AI Chat Widget deploys Yuma to your website for responsive support.
Languages
English
Works with
- Gorgias
- Zendesk
- Kustomer
- ShipUp
- Recharge
- Klaviyo
Categories
Pricing
Enterprise
Free to install
Monthly fee including a package of automated tickets, overage fees apply. Additional support fees may apply.
All charges are billed in USD.
Reviews (2)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
YUMA has provided an incredible AI Agent onboarding, getting us to 35% automated resolutions in less than 6 months. Their support is fantastic, really cultivating a collaborative relationship, aligned with our customer service goals and helping us to smash our targets!
Yuma is the best AI customer service tool around. It has saved our team so much time and the capabilities are amazing. Way better than any other AI tool which we tested. These include Gladly, Gorgias AI, etc.
Support
App support provided by Yuma AI.
Resources
Launched
May 7, 2025
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, blog contributors
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, gift cards, Online Store, Shopify admin
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Edit customers
Customer data
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View products
Inventory, product listings, products, publications of products on sales channels, collections
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Edit orders
Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, all order details, returns, shipping information, third-party fulfillment
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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View Online Store
Checkout page, metaobject definitions, metaobjects, Online Store pages
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View Shopify admin
Legal policies
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View other data
Price rules, locales, locations, Shopify Markets settings, payment terms, purchase options, translations
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