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AI automation for E-commerce support: faster responses, consistent quality, happier customers.
Yuma providers AI agents to handle your customer support tickets by understanding intent, fetching order details, updating shipping info, issuing refunds, and more integrating directly with your existing help desk. Our AI Agents respond in natural language, loop in human agents when needed, and learn from past conversations. We connect directly your Shopify store, help desk, and other software to perform the same actions your regular support agents perform.
- Yuma AI automates 50%+ of tickets, freeing up your team.
- Seamless Helpdesk integration with Zendesk, Gorgias, Kustomer, Re:Amaze and more
- 24/7 consistent, around-the-clock, multilingual support for easy scaling.
- Customizable Behavior to align brand voice and policies across all channels.
- AI Chat Widget deploys Yuma to your website for responsive support.
Languages
English
Works with
- Gorgias
- Zendesk
- Kustomer
- ShipUp
- Recharge
- Klaviyo
Categories
Pricing
Enterprise
Free to install
Monthly fee including a package of automated tickets, overage fees apply. Additional support fees may apply.
All charges are billed in USD.
Reviews (8)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
We've been consistently impressed with Yuma. The danger with using AI for CX is always hallucinations. Their approach of building bots for specific use cases and limiting the amount of knowledge the AI can ingest for any given situation has driven unbelievably high accuracy. Some of our bots are consistently hitting 98% quality, which I've never seen another AI tool deliver. CSAT results are the same as our full team, at 4.7+. Their support team is remarkable. Any and all requests or features we've asked for have been built and set up in weeks. The team is very communicative and very easy to reach via Slack and/or email. They are proactive, often bringing suggestions to our team on how to improve our customer experience. Run, don't walk towards working with them!
Yuma has helped us significantly during periods of extremely high demand, providing great support for our customers and streamlining service at times when a quick response is crucial.
Additionally, the attention from Nour, coordinating calls to clear up doubts and add new processes, is always excellent and super attentive.
We are very happy with Yuma!
Thanks to Yuma, we are closing 30% of our tickets without any human interaction, with 70% to 80% of customers satisfied.
It also allowed us to create advance auto pilots in order to make automatic changes in Shopify.
It is saving us time daily and we are very happy with the results so far.
Support
App support provided by Yuma AI.
Resources
Launched
May 7, 2025
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, blog contributors
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, gift cards, Online Store, Shopify admin
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Edit customers
Customer data
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View products
Inventory, product listings, products, publications of products on sales channels, collections
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Edit orders
Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, all order history, returns, shipping information, third-party fulfillment
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Edit discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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View Online Store
Checkout page, metaobject definitions, metaobjects, Online Store pages
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View Shopify admin
Legal policies
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View other data
Price rules, locales, locations, Shopify Markets settings, payment terms, purchase options, translations
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