Zenstores: UK Shipping

I subscribed to the app specifically because it sold itself on the ability of UK merchants to automatically generate Parcelforce labels. When I set up the label printing instructions I found that the app was not programmed to recognise the Parcelforce service I use which is a product for shipping from Northern Ireland postcodes to Northern Ireland postcodes called Parcelrider Plus. As this is 80% of our shipments, we now can't use the app to print shipping labels - we have to continue to spend hours every week producing them manually. I have contacted Zenstores support (Harry) twice but on both occasions he replied that they were not interested in writing the additional code that would allow users of this Parcelforce contract (Parcelrider Plus) to actually make use of Zenstores - presumably because Zenstores calculates the number of potential users does not justify their programming time in developing their app). This is hugely disappointing for UK merchants as the app works well in all other respects - but we are still manually producing our Parcelforce shipping labels. So UK retailers, before subscribing and spending time setting up this app check carefully whether Zenstores will actually support the Parcelforce contract you are working with, especially if you are in one of the remoter UK zones (Highlands and Islands, Isle of Man, Channel Islands)

Solves one problem and creates an even worse one. If you are using parcel2go and smartsend this app is completely useless.

They update the tracking which is great, a problem solved.

Unfortunately they dont offer any way to duplicate an orders dimensions and you have to add a phone number to every order making this completely useless compared to smartsend on parcel2go. you save 1 minute and lose 2 minutes

How on earth did they not think to add duplicate orders is beyond me

The app has some good features, if they could actually work. The interface looks simple and user friendly. The problem is few of the integrations work or are too timeconsuming and complex, and maybe more suited for businesses with existing accounts with the shipping services they want to use. 1. Parcel2Go integration doesn't work at all. When you try to integrate by using the login Zenstores provde, nothing happens and you get left with a blank background screen and nothing else. 2. RoyalMail only works with an OBA account. However, to register for OBA you need an existing account number, according to Royal Mail support I contacted. It's another time consuming process that takes a few days to get approval for. RoyalMail's quick and easy click & drop services can't be integrated with Zenstores. 3. Yodel too can't be integrated unless Zenstores does it manually. Zenstores ask for a Yodel "account number" while the Yodel account does not contain any account numbers. Turns out Zenstores description is misleading and "account number" is actually the first and last name in the Yodel account, so why not call it what it is? Then you need provide Zenstores with a "Netdespatch Username". They provide no clarity or screencap where to find this information, and the Yodel account does not contain anything with this description. When I contacted Yodel, they had no clue what a Netdespatch Username was. So, I wasted a lot of time back and forth on these things and in the end could not get anything working. Zenstores support is terrible and they didn't understand the problems even with screencaps provided.