Reviews (125)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this shipping solution app for its user-friendly interface and integration with multiple carriers and e-commerce platforms. It's noted for automating shipping labels and tracking information, saving significant time in order processing. Many commend its reliable and quick customer support, cost-effectiveness, and receptiveness to feedback. It's particularly recommended for UK-based businesses due to seamless integration with local couriers.

June 2, 2017

Amazing app, been using this for almost a year and it has honestly made life and running the business super easy. Bringing all orders into one place is the best thing since sliced bread. Thanks Zenstores, keep up the good work.
Highly recommended if you run a multi-store or multi-platform business.
www.giftaffairs.com

Giftaffairs
United Kingdom
5 months using the app
October 24, 2017

It's beyond amazing. Such a valuable tool. I couldn't recommend it more highly.

Thechocolatesociety
United Kingdom
5 months using the app
Edited October 25, 2022

Easy to use for your shipping needs, brings all our online selling platforms together and has enough built in features to tailor a system for dispatching your parcels that suits your individual needs.

Click Car Mats
United Kingdom
4 months using the app
Mechfeed Ltd replied July 13, 2022

Thank you for taking the time to leave us a review! It’s great to hear how easy it was to get set up with Zenstores, do give us a message if you have any questions!

Thanks again,
– the Zenstores team

May 20, 2020

We are surprised how much our expectations have been exceeded! Amazing software that is really speeding up our warehouse times.

Milly's
United Kingdom
4 months using the app
August 15, 2020

I subscribed to the app specifically because it sold itself on the ability of UK merchants to automatically generate Parcelforce labels. When I set up the label printing instructions I found that the app was not programmed to recognise the Parcelforce service I use which is a product for shipping from Northern Ireland postcodes to Northern Ireland postcodes called Parcelrider Plus. As this is 80% of our shipments, we now can't use the app to print shipping labels - we have to continue to spend hours every week producing them manually. I have contacted Zenstores support (Harry) twice but on both occasions he replied that they were not interested in writing the additional code that would allow users of this Parcelforce contract (Parcelrider Plus) to actually make use of Zenstores - presumably because Zenstores calculates the number of potential users does not justify their programming time in developing their app). This is hugely disappointing for UK merchants as the app works well in all other respects - but we are still manually producing our Parcelforce shipping labels. So UK retailers, before subscribing and spending time setting up this app check carefully whether Zenstores will actually support the Parcelforce contract you are working with, especially if you are in one of the remoter UK zones (Highlands and Islands, Isle of Man, Channel Islands)

Pheasants Hill Farm
United Kingdom
4 months using the app
Mechfeed Ltd replied August 25, 2020

Hi there

Thank you for providing your review. As a team, we are always trying to learn and improve our platform, so I appreciate you taking the time out.

As I said in my email, we do now support the Parcelforce Parcelrider Plus service, so hopefully moving forward you will see all the benefits of using the Zenstores platform to ship your Shopify orders!

Should you have any questions, please do get in touch.

Alex

October 2, 2018

Does what it says on the can, makes it so much quicker and easier to book your shipping and print your labels

well done guys - keep improving the system as tech improves and evolves

Engraveitnow Ltd
United Kingdom
4 months using the app
September 1, 2022

Help available whenever needed, which is really useful. They have a friendly team, problem solved quickly.

Whitby Distillery
United Kingdom
4 months using the app
Mechfeed Ltd replied November 8, 2022

Thank you for your review! We pride ourselves on our customer success team here at Zenstores, so I’ll be sure to pass on your amazing feedback.

Thanks again,
– the Zenstores team

February 12, 2020

Excellent app which saves lots of time each day. Improvements are always incoming and support know all there is to know! I've been using Zen Stores for a few months now and have just signed up and paid for the yearly option as I have no reason to leave.

Pet Stuff Galore
United Kingdom
3 months using the app
September 20, 2016

If you use the shipping companies that are compatible with this app - We would 100% recommend you download this app. It saves so much time within the shipping process by booking in bulk with a few clicks of the mouse, and spits out all the orders in one go. The best app we have.

Kongonline
United Kingdom
3 months using the app
July 21, 2022

Good app. Speeds up the process. Customer service is good. Price is currently fair. Desperately waiting for them to add a feature to pull through customers requests for safe places. Hopefully it's high on their agenda!

Icicle Boutique
United Kingdom
2 months using the app
Mechfeed Ltd replied November 8, 2022

Thank you for your review, I have passed this feedback over to our development team. We are always looking out for new features and ways to improve our platform, so we really appreciate you taking the time.

Thanks again,
– the Zenstores team