Zenstores: UK Shipping

I sell on eBay and Amzaon as well as Shopify, and as sales volumes were increasing it was more and more difficult to keep-up with the dispatch process.

Moving to Royal Mail Dispatch Manager slowed things down ever more as I was having to spend time copying and pasting.

Zenstores amalgamates all orders into one screen, so the dispatch process it literally a few clicks.

I simply couldn't function without this now.

Excellent program helping me save plenty of time, and therefore money. Simply the best customer support I have ever received from an app....Harry and Alex are great. Very quick to respond. Brilliant value for money. Keep up the great work guys!

I have been using this app for over a year now and overall it works well as an order management tool.

Good points:
- The UI is very neat and easy to use.
- Support team very responsive.
- Royal Mail integration is direct now which is good (used to go via NetDispatch which was a complete nightmare).
- Synchronisation of orders is okay, it used to be faster.

Bad points:
- There have been many periods of instability and outages in recent months, last few weeks things have improved.
- Have raised many enhancement requests which are acknowledged, but they never get fixed.

Very happy with Zenstores, easy to use and the customer service is very efficient and friendly. i would recommend .

Good overall app, support team reacts quick and is working with Yodel, which is our main carrier. Would give 5 stars, but with more orders, the sorting/filtering could definitely be improved. A "Group By" function would be brilliant.

We have only been using the app for about a week but it is a life saver! The support in setting this up is fabulous and we are saving hours a day now! Highly recommended !

Does what it says on the can, makes it so much quicker and easier to book your shipping and print your labels

well done guys - keep improving the system as tech improves and evolves

Having tried several different shipping solutions over the last two years, Zenstores has been the best by far. I hope the keep up this excellent software and their customer service.

I subscribed to the app specifically because it sold itself on the ability of UK merchants to automatically generate Parcelforce labels. When I set up the label printing instructions I found that the app was not programmed to recognise the Parcelforce service I use which is a product for shipping from Northern Ireland postcodes to Northern Ireland postcodes called Parcelrider Plus. As this is 80% of our shipments, we now can't use the app to print shipping labels - we have to continue to spend hours every week producing them manually. I have contacted Zenstores support (Harry) twice but on both occasions he replied that they were not interested in writing the additional code that would allow users of this Parcelforce contract (Parcelrider Plus) to actually make use of Zenstores - presumably because Zenstores calculates the number of potential users does not justify their programming time in developing their app). This is hugely disappointing for UK merchants as the app works well in all other respects - but we are still manually producing our Parcelforce shipping labels. So UK retailers, before subscribing and spending time setting up this app check carefully whether Zenstores will actually support the Parcelforce contract you are working with, especially if you are in one of the remoter UK zones (Highlands and Islands, Isle of Man, Channel Islands)

Great support from Alex and the team, super responsive, friendly and helpful. Simple to use and installation was a breeze.