Zinrelo Loyalty Rewards

I strongly advise against using Zinrelo. After using the app for over four years, I can confidently say that almost any other loyalty program on Shopify offers better functionality, more modern features, and more transparent pricing. Zinrelo feels extremely outdated, and the platform lacks many tools that are standard with more affordable competitors.

One of the most frustrating experiences I had was when I hit the maximum member count allowed in my plan. Instead of reaching out or helping me manage the situation, Zinrelo simply began charging me steep overage fees—an additional $50 to $70 per month on top of our $1,500 annual contract. There was no warning, no support, just extra charges.

To make matters worse, despite reaching out to cancel on the exact day the new contract began, they still auto-renewed the agreement without my consent or signature, and have flat-out refused to issue a refund. I am currently in the middle of a chargeback dispute with my credit card company to recover the money.

Customer support has also been a constant pain point. It's nearly impossible to get timely assistance since their team is entirely overseas, and we’ve had to wait over a week for responses on urgent issues more than once. That level of service is unacceptable, especially for what they charge.

Zinrelo has shown no willingness to work with us, even after years as a loyal customer. Their strict policies and lack of communication have been deeply disappointing. Do yourself a favor and stay far away unless you enjoy overpaying for a clunky, outdated app with poor support and shady business practices.

Great app - easy to use and fantastic support from Yahya and the team. Use the embedded elements and looks fully integrate into the site.

I love the way their data analysis team comes up with strategies to
help us increase our revenue!

A great app for rewarding and retaining customers. Customers really value the points they earn and being able to redeem them.

Obviously checked out other Loyalty Program apps but, for a small business with less than a thousand loyalty members and combined with all the various ways to earn points this made Zinrelo the best choice. If, like me, you are new to loyalty programs it can take a while to get your head around how the scheme will work for you but, since installing the app it has worked well. The widgets are easyish to customise but if you want to integrate into your site pages a knowledge of coding would be helpful. I've only had a couple of times where I needed to reach out to support and have found their response time to be excellent and are very helpful in fixing any issues and Yahya very kindly helped me out with the coding and integration. Fantastic all-round and well deserving of five stars.