Reviews (435)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to boost average order values through effective upselling features like pre-purchase, post-purchase, and thank-you page funnels. They appreciate the ease of customization, straightforward installation, and seamless integration with Shopify on both mobile and desktop. The customer support team is praised for being responsive and skilled at quickly resolving issues, enhancing the user experience and reliability in increasing sales.
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One Click Upsell integrates well with my Shopify store on both mobile and desktop. The support team is great. When I had an issue, they were quickly on the case, kept me informed of status and quickly fixed the issue. Highly recommend!
Dear Cool Gear Pro,
Thank you so much for the awesome review! 🙌 We're happy to hear One Click Upsell is working smoothly on your store, and that our support team could help you out quickly. 🚀 We're always here if you need us. Thanks for the recommendation! 😊
Team Zipify
I love how seamlessly this integrates with my website and the customization is amazing!
Dear Moxie Malas,
Thank you so much for the awesome feedback! 🌟 We're happy to hear that you love how seamlessly Zipify integrates with your website and that you’re enjoying the customization options. It’s great to know the app is helping you create exactly what you need! If you ever need any assistance, we’re always here to help. 🚀
Team Zipify
Great customer support. Solved a complex issue for me within a few days
Dear theproducercrate,
Thank you for the awesome feedback! 😊 We're so glad to hear our team could help solve your issue quickly. 🚀 We're always here for you if you need anything else! 💪✨
Team Zipify
I have tested out many aov boosting apps and this is by far the best!! The customer service team goes above and beyond! Big shoutout to Kristina and the dev team. Would 100% recommend to anyone wanting to increase their aov.
Dear PrepperSpecialisten,
Wow, you just made our day! 🎉🚀 Big thanks for the kind words and the shoutout to Kristina and the dev team. We’re thrilled to be your top pick for boosting AOV! Here’s to helping you keep those numbers climbing! 💪💸
Team Zipify
It is a good app but look carefully for the subscription plan. Support team is very loyal and fast!
Dear shopArvello,
Thank you for your review! 😊 We’re glad you find the app helpful and appreciate our loyal and fast support team. 🚀 We understand the importance of choosing the right subscription plan and are always here to assist with any questions you may have. Thanks for your feedback!
Team Zipify
The support from this company is absolutely stand out.
An issue that presented from another app was easily fixed by the support team so quickly
Thanks OCU!
Dear Aussie Magnets,
Thanks for the awesome shout-out! 🙌 We're thrilled our support team could sort out the issue quickly, even with another app involved! 💪 You can always count on us, and OCU’s got your back! 😊✨
Team Zipify
Not only has this app helped me generate more revenue, the support I received was amazing. Highly recommended.
Dear AirwayAssistant,
🎉 Thank you so much for your feedback! We're thrilled that One Click Upsell has helped boost your revenue and that our support team made a great impression. 🙌 Your recommendation means the world to us. If you ever need anything, we’re here to help! 🚀
Team Zipify
So impressed with the responsiveness of customer support. Kristina went above and beyond to help us adjust some code we were having trouble with after a theme update. So nice to have actual people to reach out to!
Dear The Comfort Company,
Thanks for the kind words! 😊 We're thrilled Kristina could go above and beyond to help with your code adjustments. Having real people ready to support you is what we're all about! 💪🙌
Team Zipify
Can't recommend this app. Our customers were adding upsell items to cart, and finding during checkout that the PRIMARY item they were trying to buy wasn't in the cart anymore (the most expensive, crucial item!). People were checking out with JUST upsell items. We were able to reproduce this issue on our own repeatedly. Kind of a joke. Then we noticed one of the upsell items wasn't successfully adding.
We reported this issue issue to them, and they come back almost 2 weeks later to say they "fixed this issue in firefox", when Firefox was the only browser that DID work. Overall I feel like we were a very low priority for them and I don't feel like they cared much to read our report of the issue carefully, or take it very seriously. For what they charge per month plus their commission, the service was totally unacceptable.
Hi there!
My name is Chris and I am Customer Support Manager here at Zipify. I wanted to quickly address the issues presented. For issue one- “Our customers were adding upsell items to cart, and finding during checkout that the PRIMARY item they were trying to buy wasn't in the cart anymore (the most expensive, crucial item!). People were checking out with JUST upsell items.”
We were unable to confirm this issue and sought more information to troubleshoot the issue. When we did not hear back for 48 hours we sent a follow up email. We received a response two weeks later which caused the delay. Our Support team responds to all incoming emails/messages on the day they are received. As far as the issue presented, we have protections in place that prevent discounted items from being purchased if the trigger item is removed. We did not see any evidence in our logs of that behavior.
For the second issue presented:
“Then we noticed one of the upsell items wasn't successfully adding.
We reported this issue issue to them, and they come back almost 2 weeks later to say they "fixed this issue in firefox", when Firefox was the only browser that DID work.”
We were able to confirm this bug that was unique to your store’s setup. Our Dev team applied a custom fix within 4 days that would prevent this behavior from reoccurring regardless of browser.
We apologize your experience with OCU wasn’t what you were expecting. I think the crux of the misunderstanding here was waiting on additional information for an extended length of time. We wish you and your store all the success moving forward.
For the last 3 years this has been amazing. Made me roughly 40k. Then all of a sudden it caused my add to cart button to not work for a complete day. That costed me about 2k. Like winning at the casino... ♂️
Hi there! Our records show https://comfortlabofficial.myshopify.com/ is not currently active and OCU was only installed for 3 months and deleted back in 2021. Would you mind reaching out to us at info@zipify.com to explain why the review was adjusted from a 5 star to a 3 star? Thanks so much.