One Click Upsell ‑ Zipify OCU
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I've used this app for many years. In the past few weeks, upsell payments stopped being captured completely - every order has an upsell, but no payment.
The developer claims they cannot troubleshoot or do anything about this. Unless you want to process all payments manually, look elsewhere.
Sofia from Zipify Apps Support here! 👋
I'm sorry to hear you've run into this issue. For this issue resolution we recommend reaching out directly to Shopify, as they will be best equipped to assist you. We've also sent you a separate reply with more detailed information.
We look forward to hearing from you!
Far too expensive for larger stores.
Thank you for your feedback, we appreciate you sharing your thoughts. We understand pricing is an important consideration, and we're sorry to hear it wasn't clear. We've reached out to you directly with a full breakdown of our pricing structure, we hope it helps clarify things! Please don't hesitate to get in touch if you have any further questions. We're always happy to help!
We are experiencing customer frustration with this app. Some customers are getting double orders of the same product through this App that they claim they did not order. Please advise. jl@bagups.com
Sofia from Zipify Apps Support here! 👋
I’m sorry to hear that you've experienced an issue with the double orders. Please refer to our recent email regarding this matter. It includes a situation breakdown and a request for your approval to begin the investigation process.
We look forward to hearing back from you!
horrible app, doesnt trigger at all no matter what i do. Spent 2 hours trying to configure this but wont work.
Thought id ask support for help... support only works on the weekend
Sofia from Zipify Apps Support here! 👋
I’m sorry to hear that you've experienced an issue with the configuration. Our team has continuous coverage during the work week, our hours on the weekends are currently 4:00 am -12:00 pm EST.
We've sent you a reply with the steps to resolve this! Since your initial message arrived outside our standard hours, we wanted to make sure we got back to you first thing. We're here if you need any further help!
OCU activated a free shipping promotion without notifying us - i never created this promo. Customers were getting free shipping without us knowing.
Sofia from Zipify Apps Support here!
We are sorry for the bad experience you've had with the shipping promotion activation. Please be assured we are currently working with you and dedicating our resources to resolving this issue completely.
Unintuitive to use
Sofia from Zipify Apps Support here! 👋
I’m sorry to hear that your experience with OneClickUpsell didn’t fully meet your expectations. If there is anything we can do to improve your experience, please reach out to our support team directly with more details.
We look forward to hearing back from you!
Terrible, billed us for 3 years for 0 additional revenue. Customer service also appalling not responding to chat appropriately. Wouldn't ordinarily leave a review but left with no choice. Much better apps exist, would not recommend using this one.
Hi there, thanks for taking the time to share your feedback.
Our team connected with you through support and offered a refund, which we were able to process once you removed the app from your store today.
If there’s anything else we can assist you with, please don’t hesitate to reach out directly.
It feels like getting taxed. The usage fees are outrageous, 500 dollars + a month just for 10000 in revenue. Its insane, im moving to reconvert, i calculated it and they only have 150 in fees for the same amount of revenue.
Hi there, thanks for taking the time to share your feedback—we genuinely appreciate it.
We noticed you’re still using the app, and we’re glad to continue supporting your store. We also wanted to clarify a couple of things about our pricing to ensure there’s no confusion:
For stores generating $10K/month in upsell revenue, the correct tier is $399/month, and for those just under $10K, it’s $199/month. There are no additional usage fees beyond that. If you’re seeing different charges, we’d love to look into it with you to ensure everything is correct.
Our goal is to deliver a platform that increases your revenue far beyond the cost of the app. If there’s anything we can do to improve your experience or if you'd like help optimizing your results, please don’t hesitate to reach out at help@zipify.com.
Team Zipify
Can't recommend this app. Our customers were adding upsell items to cart, and finding during checkout that the PRIMARY item they were trying to buy wasn't in the cart anymore (the most expensive, crucial item!). People were checking out with JUST upsell items. We were able to reproduce this issue on our own repeatedly. Kind of a joke. Then we noticed one of the upsell items wasn't successfully adding.
We reported this issue issue to them, and they come back almost 2 weeks later to say they "fixed this issue in firefox", when Firefox was the only browser that DID work. Overall I feel like we were a very low priority for them and I don't feel like they cared much to read our report of the issue carefully, or take it very seriously. For what they charge per month plus their commission, the service was totally unacceptable.
Hi there!
My name is Chris and I am Customer Support Manager here at Zipify. I wanted to quickly address the issues presented. For issue one- “Our customers were adding upsell items to cart, and finding during checkout that the PRIMARY item they were trying to buy wasn't in the cart anymore (the most expensive, crucial item!). People were checking out with JUST upsell items.”
We were unable to confirm this issue and sought more information to troubleshoot the issue. When we did not hear back for 48 hours we sent a follow up email. We received a response two weeks later which caused the delay. Our Support team responds to all incoming emails/messages on the day they are received. As far as the issue presented, we have protections in place that prevent discounted items from being purchased if the trigger item is removed. We did not see any evidence in our logs of that behavior.
For the second issue presented:
“Then we noticed one of the upsell items wasn't successfully adding.
We reported this issue issue to them, and they come back almost 2 weeks later to say they "fixed this issue in firefox", when Firefox was the only browser that DID work.”
We were able to confirm this bug that was unique to your store’s setup. Our Dev team applied a custom fix within 4 days that would prevent this behavior from reoccurring regardless of browser.
We apologize your experience with OCU wasn’t what you were expecting. I think the crux of the misunderstanding here was waiting on additional information for an extended length of time. We wish you and your store all the success moving forward.
I've been trying to fix a issue for over a week, the customer service is very poor, they keep not reading my messages just giving random replies.
Jeff from Zipify Apps Support here. 👋
I’m sorry to hear about your initial experience with our support team and that it didn’t meet your expectations. We appreciate your patience while we worked through your ticket and are glad the issue has since been resolved.
Thank you for giving us the opportunity to make things right.
