Reviews (436)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost average order values through effective upselling features like pre-purchase, post-purchase, and thank-you page funnels. They appreciate the ease of customization, straightforward installation, and seamless integration with Shopify on both mobile and desktop. The customer support team is praised for being responsive and skilled at quickly resolving issues, enhancing the user experience and reliability in increasing sales.

December 23, 2022

The Zipify One Click Upsell (OCU) app is a decent choice for individuals seeking an upsell solution, but it, unfortunately, falls short with its very apparent glitching on upsells and downsells and difficulty integrating with ALL conversation pixel tracking solutions. For this reason, I would not be comfortable recommending the Zipify OCU app as a viable solution to anyone. Although there may be benefits, the lack of integration with conversion pixel tracking is simply too restrictive and a major disadvantage. Prospective customers should seek out other methods that better suit their needs.

Barton Watch Bands
United States
About 1 year using the app
Zipify Apps replied December 28, 2022

Hi Barton Watch Bands. Steve here, Customer Service Manager with Zipify.com. I do sympathize with the tracking script issues you experienced. Our support was not clear enough that Post-Purchase tracking scripts are not something we're normally able to support and we had attempted to go above & beyond our normal level of tracking script support. Shopify in kind doesn't offer support for these Post-Purchase scripts and recommends the Shopify Community or hiring a Shopify Expert if in need of assistance. I sincerely apologize that we have not been able to get the scripts to work for you. I want to be clear that the concerns you have are with the Post-Purchase tracking. For natively integrated tracking, there are no known issues and everything should be working correctly. I'm happy to post to the Shopify community for you and see if we can find other merchants that have been able to resolve similar issues. Shopify has also expressed to me that they will be more inclined to look into issues if they see interest from merchants in the Community. While I don't have an immediate solution to the post-purchase tracking I would like to offer a call with you to discuss your concerns and see what OCU could do to help you move forward. If you have found a suitable solution for your business please let me know. Currently, my understanding is all post-purchase apps are unable to provide these tracking scripts. I would really like to be able to offer this to our customers in the future. I'd really like a chance to discuss this! Please check your email for a link to schedule a call with us. I'm happy to offer a trial period if you do decide to try our app again now or in the future. We have a lot to offer and we will use your feedback to improve our support.

Kind regards,
Steve & Team Zipify

Edited September 15, 2021

Just wanted to update this review. I still hate this app. My AOV has declined by 35% since I switched from the legacy app but I figured with all the updates, maybe it was worth switching to. It wasn't. All of the funnels are the same, with the same design, and format, yet the take rate is so much lower. I'm not sure how anybody can take any of these positive reviews seriously because every store owner I've talked to has experienced the absolute same thing since the switch. To say I'm disappointed is an understatement.

Simple Life Nutrition
United States
About 1 year using the app
Zipify Apps replied November 16, 2020

Hey Simple Life Nutrition! After reviewing your support ticket it looks like you were able to get the problem figured out? Or are you still experiencing problems? Would love to make sure we get you the help you need to get this working.

May 21, 2021

Was hesitant to install this app because of the cost. After using it for about 20 days, I can honestly say we left a ton of money on the table. Setup is crazy easy especially with the tutorial video. If your offers make sense to your customer, you're going to get extra sales. Once integration with Paypal goes live, we'll be making even more because about 60% of our checkouts are through Paypal. Fantastic app. Can't recommend it enough!

Dutch Oven Kits
United States
14 days using the app
Zipify Apps replied May 24, 2021

Hey Dutch Oven Kits! Thanks for the great review. Glad to hear you pulled the trigger despite your hesitation and it paid off. We can't wait for the Paypal integration as well! SOON! Just reach out if you need anything!
-Team Zipify

June 10, 2021

This is a very good app. I like it a lot. It's helped increase our AOV and bring in extra revenue. It also really helps on those volatile days when CVR drops, the higher AOV makes you plow through those tough days and stay afloat. My only complaint is the fact that the UI and styling is very limited (or non-existent) and you can't customize the offer/page that much - this is very frustrating. If they can improve in this area the app would be excellent

seidoknives
Canada
12 months using the app
Zipify Apps replied June 11, 2021

Hello SeidoKnives, thank you for the review. Glad to hear that OCU is helping you on those tough days! As for the limited stylings that is a limitation of the Shopify API. We've included every styling that Shopify will let us use. We're working with them to try and open it up more, but they want a consistent experience across all checkouts...which is why there are some limitations. In the future we hope this improves, but for now we work with what they give us. Thanks for the honest review! If you need anything, just reach out!
-Team Zipify

October 11, 2021

Good app. Makes huge difference. Nothing to complaint expect the cart popups don't work but overall I recommend

Pawion
Finland
11 months using the app
Zipify Apps replied October 18, 2021

Hey Pawion! Thanks for the honest review. Could you reach out to our support team so we can take a look at your specific installation and figure out why those cart popups aren't working for you? Looking forward to getting these working! Talk soon!
-Team Zipify

Edited March 13, 2023

Je désinstalle, le problème persiste aucune réduction ne s'applique. service clients inexistant !!!

Suite au 13/03/23
Le problème est résolu ! merci pour votre intervention !

FADIME
France
11 months using the app
Zipify Apps replied March 3, 2023

Ici Steve, responsable du service client chez Zipify.com. J'ai remarqué votre avis sur l'application ce matin et j'ai immédiatement examiné votre expérience avec notre support. Je suis extrêmement désolé que nous vous ayons laissé tomber. Vous êtes important pour nous - nous pouvons et allons résoudre le problème avec les remises à la caisse.

Les ventes incitatives interagissent avec de nombreux aspects de votre expérience de paiement. C'est pour cette raison que nous offrons un essai gratuit de 30 jours. Cela nous donne suffisamment de temps pour vous aider si vous rencontrez des problèmes. Nous sommes également plus qu'heureux de prolonger cet essai si plus de temps est nécessaire.

J'ai examiné le problème et il semble qu'il y ait eu un conflit avec la remise mise en place dans Shopify et la remise de pré-achat d'OCU. Avec l'application supprimée, je ne peux pas être sûr à 100%. Cependant, je suis convaincu que le problème était que Shopify Draft Orders ne peut gérer qu'une seule remise. Détails dans notre base de connaissances.

Je vous ai contacté personnellement et j'aimerais passer un coup de fil pour passer en revue l'application et expliquer comment cela fonctionne et fournir toute aide supplémentaire dont vous pourriez avoir besoin. J'espère que nous pourrons nous connecter ! OCU est vraiment une application 5 étoiles et j'aimerais vous montrer cela de première main.

Steve & Team Zipify
________________________________

Steve here, Customer Service Manager with Zipify.com. I noticed your review of the app this morning and immediately looked into your experience with our support. I'm extremely sorry we let you down. You are important to us -- we can and will resolve the issue with discounts on checkout.

Upsells interact with many aspects of your checkout experience. It is for this reason we provide a 30 day free trial. This gives us ample time to assist you in the chance you run into any trouble. We are also more than happy to extend that trial if more time is needed.

I looked into the issue and it appears there was a conflict with the discount set up in Shopify and OCU's pre-purchase discount. With the app removed, I can't be 100% sure. However, I am confident the issue was that Shopify Draft Orders can only handle 1 discount. Details in our knowledge base.

I have reached out to you personally and would love to jump on a call to go over the app and explain how it works and provide any further assistance you may need. I hope we can connect! OCU truly is a 5 star app and I'd like to show you this first hand.

Steve & Team Zipify

April 21, 2021

We love this app and highly encourage people to use it. Functions very well and it's certainly the best out of the current ones out there.

Luxurtraveller
United Kingdom
13 days using the app
Zipify Apps replied April 26, 2021

Luxurtraveller thank you for the kind review! This is so great to hear that you're out there reppin' us! :D Thank you so much. If you need anything just reach out.
-Team Zipify

November 20, 2022

Justine just gave me the BEST ONBOARDING EXPERIENCE I have ever received in my 19 years of being a business owner. She single handedly made me a customer for life!

Wisdom of the Womb
United States
11 days using the app
Zipify Apps replied November 23, 2022

Hey Wisdom of the Womb! Wow, what an awesome compliment to Justine and overall review! We might be a bit biased, but we think our support staff is the GOAT and we're glad you think the same. Thank you for taking the time to let us know about your experience. We will be sure to let Justine know how pleased you are with your onboarding. If you need anything, please reach out.
- Team Zipify

January 10, 2021

Very easy to use and you can edit all the text shown to the customers. Fantastic support team with very quick answers.

Imstopparen
Sweden
10 days using the app
Zipify Apps replied January 19, 2021

Thank you for the review! Here, at Zipify Apps, we strive to make our apps simple to use and functional for ecommerce stores. We're happy you like the editing features of OCU!

May 22, 2021

The app, is glitchy and buggy and then when a customer purchases post purchase up sells the order confirmation email doesn't show the correct order that was placed. Moreover, it still is not compatible with Afterpay, or Affirm. It does an ok job, but I had much higher expectations.

LoveSpoon Candles, Inc.
United States
8 months using the app
Zipify Apps replied May 24, 2021

Hey LoveSpoon Candles, we're sorry to hear that you didn't enjoy your experience with OCU. Our team looked into the issue and we have figured out what was happening. We'd love to help you get that fixed up. As far as Afterpay or Affirm we're just waiting on Shopify to roll that functionality out. As soon as they do, it'll be available in OCU. We can't wait either. If you'd like help getting the tech issue worked through just reach out and we'll take care of it for you.
-Team Zipify