Reviews (71)
Refine
-
By rating
Very helpful app. Even more helpful & active support team!
We had an issue and they were super quick to address it even though we are in different time zones and ensured that we got a resolution.
Orderify is a great addition to our store! It gives customers more control over their orders, which improves their experience and saves our team time on support. The setup was quick & everything works smoothly out of the box. Definitely worth having.
Very useful app, that improve your customer support. This app has saved my customers and my support team both time and money.
it needs some coding to be done in terms of Liquid. There is no mention of the same anywhere.
its bit complicated and confusing to set it up
Hello - we're so sorry you had a bad experience!
We just wanted you to know that we got your customers support ticket, and responded within 90 minutes saying "We would be happy to help - we have requested access to your store to help you get set up. Could you let us know which steps you need the most help with currently?"
We never heard back from you, so we don't know if you received our response. We have been trying to reach you a number of times ever since the first ticket - would you be able to please e-mail us back at support@customerfirstfocus.com.
We will also do our best to contact you via Shopify as well.
There shouldn't be any liquid setup at all now, especially since you have the new customer accounts, for which we support extensions, and we would love to walk you through the whole set up in a video call to show that it takes jus a few clicks without any liquid modification.
This app has been an easy and affordable way to offload a lot of customer support related to order cancellations and edits. Dave and team are very responsive to emails and recently rolled out updates for the new Shopify Thank You and Order Status pages. Dave was also very responsive to an issue I discovered regarding the refunding of duties related to Markets Pro orders. One tip to share with my fellow merchants: implement a Flow automation to delay payment capture on new orders so that when customers cancel and create new orders (for edits) you don't lose the Shopify payments fees.
We've been using "Orderify" to help streamline post-purchase changes at stamplab.com.au. It's reduced those 'can I make a change?' emails, which has been a relief. One suggestion would be to update the pop-up designs (early 2000's vibes), but overall, it's been a useful addition to our process and cheap as a coffee.
This app is essential. It saves so much time in handling customer order change and cancellation requests. Well worth the money and customers love it.
The app Shopify should've implamented with its package! Excellent app!
Fabulous order management app. I'm disappointed that this sort of functionality isn't built-in to shopify to begin with!
Works like a charm. We have a very complicated checkout process and editing orders seemed like it would be very difficult until we found this app. Keep up the good work and thank you.