Reviews (200)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enabling customer self-service on order cancellations and edits, directly from the "Thank You" page or email confirmations. It seamlessly integrates with Shopify, reducing customer support queries and enhancing user experience. The app is praised for its affordability and effective functionality. Merchants also appreciate the responsive support team that actively improves the app based on feedback.

April 4, 2018

The set up is very intuitive and easy.

Good job Orderify.

Newbeedrone
United States
Almost 3 years using the app
December 19, 2017

Works like a charm. We have a very complicated checkout process and editing orders seemed like it would be very difficult until we found this app. Keep up the good work and thank you.

The Raw Juicery
United States
Over 2 years using the app
April 19, 2018

Great experience with Orderify! Highly recommended; wouldn't run our shop without it!

Moonglow Jewelry
United States
Over 2 years using the app
January 20, 2021

This app is just what I needed to allow my customers to self-service order edits and cancellations. Well done. Easy and intuitive setup. Well worth the monthly fee.

mf tshirt company
United States
Over 2 years using the app
June 21, 2024

This app has been an easy and affordable way to offload a lot of customer support related to order cancellations and edits. Dave and team are very responsive to emails and recently rolled out updates for the new Shopify Thank You and Order Status pages. Dave was also very responsive to an issue I discovered regarding the refunding of duties related to Markets Pro orders. One tip to share with my fellow merchants: implement a Flow automation to delay payment capture on new orders so that when customers cancel and create new orders (for edits) you don't lose the Shopify payments fees.

Endless Blading Co.
United States
About 1 year using the app
May 18, 2022

I'm very happy with the power it gives customers to make changes to their order. I'm just setting it up, but it's been smooth so far.

The Boat Galley
United States
Over 2 years using the app
March 7, 2017

Quick, easy and effective!
If you are on the fence about this, dont be, install it today

Knucklehead Vapes
United Kingdom
Over 2 years using the app
March 11, 2018

I can't believe this isn't standard Shopify functionality. Takes ten minutes to setup (longer if you want to fine tune and tweak to your liking). Recommended.

Tidyhydro
United Kingdom
Over 2 years using the app
September 25, 2020

Great app, easy to install, quick configuration and totally meets our requirements. Thank you Customer First focus Team!

BRINGSIT UK LTD
United Kingdom
About 2 years using the app
Edited June 17, 2020

Just installed the app. So far it seems to serve its purpose. Will test it further to see its effectiveness.

Ekanya
India
About 2 years using the app