Reviews (200)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enabling customer self-service on order cancellations and edits, directly from the "Thank You" page or email confirmations. It seamlessly integrates with Shopify, reducing customer support queries and enhancing user experience. The app is praised for its affordability and effective functionality. Merchants also appreciate the responsive support team that actively improves the app based on feedback.
Refine
-
By rating
Very useful app, that improve your customer support. This app has saved my customers and my support team both time and money.
I just started using this app, and it’s already been super helpful for my store. It’s really easy to set up and makes managing orders so much smoother. I’m excited to see how it helps my customers over time!
This app has been an easy and affordable way to offload a lot of customer support related to order cancellations and edits. Dave and team are very responsive to emails and recently rolled out updates for the new Shopify Thank You and Order Status pages. Dave was also very responsive to an issue I discovered regarding the refunding of duties related to Markets Pro orders. One tip to share with my fellow merchants: implement a Flow automation to delay payment capture on new orders so that when customers cancel and create new orders (for edits) you don't lose the Shopify payments fees.
We've been using "Orderify" to help streamline post-purchase changes at stamplab.com.au. It's reduced those 'can I make a change?' emails, which has been a relief. One suggestion would be to update the pop-up designs (early 2000's vibes), but overall, it's been a useful addition to our process and cheap as a coffee.
It works perfectly unlike most Shopify apps, I recommend their app for automatic customer self-service (self edit orders)
It is a really great app. Easy to use and there is also a comprehensive guide! Thanks!!
A very nice tool for our shop. Definitely helps to keep orders up to date.
I love this app! I would definitely recommend this to new store owners.
We had an issue with this app and how it works with our third-party fulfillment. Dave promptly addressed the issue, and now the app works the way we had expected. Orderify! definitely reduces the number of requests we get to cancel or change orders, so I'm glad we were able to get the issue resolved.
Your customers often need to change or cancel an order. They call and email you, which takes time and staffing. This amazing app saves so much time allowing customers to self-serve these changes. Get this app. Save time and money.