Reviews (199)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for allowing customers to self-manage order modifications and cancellations, significantly reducing customer support queries and enhancing satisfaction by giving customers more control. It is easy to install, integrates smoothly into the Shopify "Thank You" page and email confirmations, and is continuously updated for compatibility with new Shopify features. Merchants also praise the responsive support team, especially a support member named Dave, for their helpfulness. This app is considered an essential, cost-effective tool for streamlining the order management process.
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App works well however, the html code shows in the email. Followed instructons directly as given, but very nice app..
Setting it up now. So far so good.
I love this app. I think it should exist within shopify without an app. I think its a very basic necessary function
This is a verygood and helpful tool to make the customer thrusted experience.
This seems like a very logical application that's hardly for the consumers as well as saves hassle for the owner.
The unavailability of the 'Cancel' feature may sometimes turn out to be a downside to the online store. So, this app helps and is pretty convenient and easy to use for both in-store and uploaded themes.
Would be useful for high no of orders cos u can't be doing manually for all.
I installed this app 3 months ago without realising it is best suited to high-volume merchants whose customer service assistants spend a lot of time editing and cancelling orders. I discovered it was not really applicable to my business (at least at the moment) so I uninstalled it, and Dave was kind enough to refund my app fees.
Just dowloaded...so far looks good
good app, do not understand why shopify does not have this feature already, while some customers reported that they still could not find how to cancel or edit and order it might not be clearly visible to customers.