Orderify ‑ Order Edit Cancel

Orderify ‑ Order Edit Cancel

Pricing
From $4.99/month. Free trial available.
Highlights
Use directly in Shopify admin
Works with the latest themes
Rating
4.7 (73)

Let customers edit, cancel and reorder on their own for a better customer experience.

Shoppers often make order mistakes and are stuck waiting for a fix. Customer support spends a lot of time fixing these mistakes. Orderify lets customers edit and cancel orders on their own. It also increases sales with one-click reordering. Orderify improves the customer experience, decreases customer support costs and increases orders. *Note, for Order Editing, to give your customer full editing flexibility, Orderify first cancels the original order and reloads the items in a shopping cart.

Shoppers often make order mistakes and are stuck waiting for a fix. Customer support spends a lot of time fixing these mistakes. Orderify lets customers edit and cancel orders on their own. It also increases sales with one-click reordering. Orderify improves the customer experience, decreases customer support costs and increases orders. *Note, for Order Editing, to give your customer full editing flexibility, Orderify first cancels the original order and reloads the items in a shopping cart. more
  • Your customers can cancel, edit or reorder on their own (one-click self-service)
  • Customer Portal on the order status, confirmation e-mail and account page
  • Only unfulfilled orders are editable. Works well with third-party fulfillment.
  • 5 minute setup with easy custom rules (Ex. duration limit) and display settings
  • Auto-refund (compatible with all Payment Gateways on Shopify) and Auto-Restock
Highlights
Use directly in Shopify admin
Works with the latest themes

Languages

English

Pricing

Shopify Basic

$4.99 / month

  • Unlimited for stores on "Basic plan"

30-day free trial

Shopify

$8.99 / month

  • Unlimited for stores on "Shopify plan"

30-day free trial

Shopify Advanced

$24.99 / month

  • Unlimited for stores on "Advanced plan"

30-day free trial

Shopify Plus

$99.99 / month

  • Unlimited for stores on "Shopify Plus"

30-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (73)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for allowing customers to edit or cancel orders directly from the "Thank You" page, significantly reducing customer service inquiries and saving time for support teams. The installation is straightforward, and it integrates seamlessly, enhancing the post-purchase journey. Continuous updates based on feedback improve its capabilities, and the responsive support team is frequently praised.

November 7, 2025

We are using Orderify across 10 of our websites and it has saved our customer service team a lot of time and effort dealing with requests to cancel orders. Having customers being able to cancel orders on their own with the click of the button is super convenient for both us and them. During the initial set up, we had a few stylistic changes we wanted to make and Dave was able to take care of it quickly for us. From then on, it has been smooth sailing. We are very happy with this app and it’s support team.

Pfaltzgraff
United States
Over 2 years using the app
November 3, 2025

Dave and the team was very responsive in dealing with our initial install. It's still to be seen as how this app will weather the traffic, but so far its all smooth sailing. Thank you for the responsive support.

QualiHerb
United States
17 days using the app
June 12, 2025

Very helpful app. Even more helpful & active support team!
We had an issue and they were super quick to address it even though we are in different time zones and ensured that we got a resolution.

Flo Mattress
India
Over 1 year using the app

Support

App support provided by Customer First focus.

Developer

Customer First focus

2214 Pine Street, San Francisco, CA, 94115, US

Launched

May 2, 2016

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View personal data:

Customers, store owner

  • Customers

    Name, email address, phone number, physical address, geolocation, IP address, browser and operating system

  • Store owner

    Name, email address, phone number, physical address

View and edit store data:

Customers, products, orders, Online Store

  • Edit customers

    Customer data

  • Edit products

    Products or collections

  • Edit orders

    All order details or shipping information

  • Edit your Online Store

    Script tags in your Online Store or theme

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