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Orderify! - Let Customers Edit, Cancel and Reorder

Orderify! - Let Customers Edit, Cancel and Reorder

Developed by Customer First focus

49 reviews
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Price: $4.99 / month Free Trial: 30 days More info
  • Improves customer satisfaction and trust in your store.
  • Makes customer support easier by eliminating the top support request.
  • Increases sales by making reordering easier.

Orderify (a Top 10 Forbes App) - makes your customers happier, makes customer support easier and increases sales.

*Orderify is completely free for 30 days and takes just a few minutes to set up and try.

A Better Customer Experience:

*See how Peel uses Orderify to increase trust and provide a better customer experience.


  • Trust and Comfort: More than 66% of your shoppers will check your return and cancellation policy before buying, and 92% of shoppers will purchase again if they had good experience canceling an order. Customers are more comfortable and become more loyal ordering from stores knowing they can edit or cancel their orders easily. This is why every major online store (Ex. Amazon) lets customers edit and cancel their own orders.

  • No More Frustration From Order Mistakes: Customers make mistakes when ordering. They often enter the wrong shipping address or want to change items. With Orderify they can easily and cleanly change any part of an order on their own without the frustrating, slow back-and-forth with customer support.


Easier, Faster Customer Support:


A frustrating customer service experience and higher customer service response times lead to lower sales and fewer repeat purchases. For Shopify stores without Orderify, a top reason customers contact support is to edit/cancel an order. Orderify eliminates this burden, getting customers instant satisfaction and reducing the workload on customer support.

Convenient Access from 3 Locations:

Orderify lets customers edit/cancel/reorder everywhere they can see an order - from the order confirmation/status page, the customer account page and the order confirmation email/SMS. Orderify boosts sales not only by making reordering much easier but by also making the ability to reorder available in all highly visited locations.

How does Orderify Work?

Once you install, you'll get a set of instructions that will help you add order edit/cancel and reordering to your order status page, your order confirmation email/SMS and your customer account page. Setup should take about 10-15 minutes, and then your customers will be able to easily edit, cancel and reorder their orders.

  • Order Cancellation: When your customer presses the cancel button, he or she will get a confirmation pop-up. Once the cancellation is confirmed, the order will be canceled and automatically refunded.

  • Order Editing: To give your customer complete flexibility when editing an order, we cancel and refund the original order and reload a shopping cart with all of the items in the original order. That way, your customer has the flexibility to edit payment, shipping and order content information. This also prevents any confusion where orders end up partially edited or edited with mistakes.
  • Reordering: When your customer clicks the reorder link, he or she will be taken to either a checkout or a shopping cart (depending on your settings) that contains all the items from the order for easy reordering.
  • Key Features:

    • Robust Fulfillment Settings: To prevent order cancellation/editing after an order is processed or shipped, Orderify contains several useful settings to fit your store's operations.

    • Complete Customizability: All of the text and visual aspects of Orderify are easily customizable from the settings.

    • One-time, Easy Setup: Orderify sets up the most complicated parts automatically and has easy to follow instructions and examples to get you set up in 10-15 minutes.

    • Tons of other useful features:Orderify has tons of other features such as email notifications, disabling order cancellation/editing by product, statistics on Orderify usage and much more to make your life easier and the customer's experience more intuitive.

    Another must have for your store:


    • Right now, your customers lose their shopping carts each time they switch devices. Fix it with one click using Persistent Cart, which is used by thousands of Shopify stores.

    Orderify! - Let Customers Edit, Cancel and Reorder reviews

    49 reviews
    1. 5 stars (45 reviews)
    2. 4 stars (3 reviews)
    3. 3 stars (0 reviews)
    4. 2 stars (1 review)
    5. 1 star (0 reviews)

    great service! i really like the communication and how easy it is to use this app from shopify and orderify. keep keeping up the good work.

    posted

    Orderify has not give us, or our customers, any trouble since installing it months ago. It does as it is advertised. We can't think of any reasons why you shouldn't give it a try.

    posted

    Easy to Install, great process and flow, easilly customizable, should put some power back in the customers hand, Don't understand why this isn't native in Shopify.

    posted

    excellent app, makes customer service easier and saves a lot of time

    posted

    Excellent support from Dave taking care of our needs

    posted

    Very happy with the functionality provided by this app. Simple setup, clear use cases and user flows. Recommended to all store owners.

    posted

    So far the app has been serving it's purpose. Allowing customers the flexibility of cancelling an order without having to contact us, saving us customer service time as well.

    posted

    I love this app! I would definitely recommend this to new store owners.

    posted

    Works like a charm. We have a very complicated checkout process and editing orders seemed like it would be very difficult until we found this app. Keep up the good work and thank you.

    posted

    Thi app is great, order cancellation phone calls have pretty much stopped. We use this at www.autopartscheaper.com

    posted
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    $4.99 / month
    30 days

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