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Orderify! - Let Customers Edit, Cancel and Reorder

Orderify! - Let Customers Edit, Cancel and Reorder

Developed by Customer First focus

83 reviews
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Price: $4.99 / month Free Trial: 30 days More info
  • Improves customer satisfaction and trust in your store.
  • Makes customer support easier by eliminating the top support request.
  • Increases sales by making reordering easier.

Orderify (a Top 10 Forbes App) - makes your customers happier, makes customer support easier and increases sales.

*Orderify is completely free for 30 days and takes just a few minutes to set up and try.

A Better Customer Experience:

*See how Peel uses Orderify to increase trust and provide a better customer experience.


  • Trust and Comfort: More than 66% of your shoppers will check your return and cancellation policy before buying, and 92% of shoppers will purchase again if they had good experience canceling an order. Customers are more comfortable and become more loyal ordering from stores knowing they can edit or cancel their orders easily. This is why every major online store (Ex. Amazon) lets customers edit and cancel their own orders.

  • No More Frustration From Order Mistakes: Customers make mistakes when ordering. They often enter the wrong shipping address or want to change items. With Orderify they can easily and cleanly change any part of an order on their own without the frustrating, slow back-and-forth with customer support.


Easier, Faster Customer Support:


A frustrating customer service experience and higher customer service response times lead to lower sales and fewer repeat purchases. For Shopify stores without Orderify, a top reason customers contact support is to edit/cancel an order. Orderify eliminates this burden, getting customers instant satisfaction and reducing the workload on customer support.

Convenient Access from 3 Locations:

Orderify lets customers edit/cancel/reorder everywhere they can see an order - from the order confirmation/status page, the customer account page and the order confirmation email/SMS. Orderify boosts sales not only by making reordering much easier but by also making the ability to reorder available in all highly visited locations.

How does Orderify Work?

Once you install, you'll get a set of instructions that will help you add order edit/cancel and reordering to your order status page, your order confirmation email/SMS and your customer account page. Setup should take about 10-15 minutes, and then your customers will be able to easily edit, cancel and reorder their orders.

  • Order Cancellation: When your customer presses the cancel button, he or she will get a confirmation pop-up. Once the cancellation is confirmed, the order will be canceled and automatically refunded.

  • Order Editing: To give your customer complete flexibility when editing an order, we cancel and refund the original order and reload a shopping cart with all of the items in the original order. That way, your customer has the flexibility to edit payment, shipping and order content information. This also prevents any confusion where orders end up partially edited or edited with mistakes.
  • Reordering: When your customer clicks the reorder link, he or she will be taken to either a checkout or a shopping cart (depending on your settings) that contains all the items from the order for easy reordering.
  • Key Features:

    • Robust Fulfillment Settings: To prevent order cancellation/editing after an order is processed or shipped, Orderify contains several useful settings to fit your store's operations.

    • Complete Customizability: All of the text and visual aspects of Orderify are easily customizable from the settings.

    • One-time, Easy Setup: Orderify sets up the most complicated parts automatically and has easy to follow instructions and examples to get you set up in 10-15 minutes.

    • Tons of other useful features:Orderify has tons of other features such as email notifications, disabling order cancellation/editing by product, statistics on Orderify usage and much more to make your life easier and the customer's experience more intuitive.

    Another must have for your store:


    • Right now, your customers lose their shopping carts each time they switch devices. Fix it with one click using Persistent Cart, which is used by thousands of Shopify stores.

    Orderify! - Let Customers Edit, Cancel and Reorder reviews

    83 reviews
    1. 5 stars (73 reviews)
    2. 4 stars (9 reviews)
    3. 3 stars (0 reviews)
    4. 2 stars (1 review)
    5. 1 star (0 reviews)

    We were looking for this kind feature for long and suddenly we got this app recommendation by shopify and thought we should try it and now we just loved it.
    Does all what it said and meant to be.

    Kumar Singh
    https://www.gajari.com

    posted

    Looks great as of now. Rest a feedback from customer will be the final proof.

    posted

    Setting it up now. So far so good.

    posted

    Great app for any shopify store! Extremely user friendly and definitely increases customer trust.

    posted

    Just dowloaded...so far looks good

    posted

    I installed this app 3 months ago without realising it is best suited to high-volume merchants whose customer service assistants spend a lot of time editing and cancelling orders. I discovered it was not really applicable to my business (at least at the moment) so I uninstalled it, and Dave was kind enough to refund my app fees.

    posted

    Just downloaded...so far so good! I'm excited to seeing it in action. Love the value it provides to the end consumer.

    posted

    What we don't like about this app is that so many payment platforms do not integrate with Shopify, for example STRIPE, that we had to disable the automatic refund function and now need to manually refund all orders.

    However, that is a problem that needs to be fixed first at the Shopify level. And until that happens, this app is a good option for businesses looking to give their customers more control over their orders.

    posted

    This app is really helpful! Its functions should actually be offered by Shopify itself. This is a must have app.

    posted

    Very Good app! Save time, Easy to install.

    posted
    Get
    $4.99 / month
    30 days

    Support & Sales

    Customer First focus
    support@customerfirstfocus.com
    customerfirstfocus.com
    not provided
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