Orderify ‑ Order Edit Cancel

We are using Orderify across 10 of our websites and it has saved our customer service team a lot of time and effort dealing with requests to cancel orders. Having customers being able to cancel orders on their own with the click of the button is super convenient for both us and them. During the initial set up, we had a few stylistic changes we wanted to make and Dave was able to take care of it quickly for us. From then on, it has been smooth sailing. We are very happy with this app and it’s support team.

Dave and the team was very responsive in dealing with our initial install. It's still to be seen as how this app will weather the traffic, but so far its all smooth sailing. Thank you for the responsive support.

Very helpful app. Even more helpful & active support team!
We had an issue and they were super quick to address it even though we are in different time zones and ensured that we got a resolution.

Very useful app, that improve your customer support. This app has saved my customers and my support team both time and money.

This app has been an easy and affordable way to offload a lot of customer support related to order cancellations and edits. Dave and team are very responsive to emails and recently rolled out updates for the new Shopify Thank You and Order Status pages. Dave was also very responsive to an issue I discovered regarding the refunding of duties related to Markets Pro orders. One tip to share with my fellow merchants: implement a Flow automation to delay payment capture on new orders so that when customers cancel and create new orders (for edits) you don't lose the Shopify payments fees.

We've been using "Orderify" to help streamline post-purchase changes at stamplab.com.au. It's reduced those 'can I make a change?' emails, which has been a relief. One suggestion would be to update the pop-up designs (early 2000's vibes), but overall, it's been a useful addition to our process and cheap as a coffee.

the app is great just that the price is a bit high. Pricing could have been better. .................

This app was great up until the last three weeks when it stopped working. I've sent 5 emails to their only customer service contact info and have received no response. Shopify has reached out to them on my behalf and still I've heard nothing. Not a word in three weeks. Meanwhile, we're losing business. I'm wondering if this company has gone out of business, as their website isn't loading either...

This app is essential. It saves so much time in handling customer order change and cancellation requests. Well worth the money and customers love it.

The app Shopify should've implamented with its package! Excellent app!