Reviews (197)

Overall rating
Counts per rating level
  • 88% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining post-purchase changes and enhancing customer self-service. It allows customers to edit or cancel orders post-purchase, improving efficiency and reducing manual labor. The app is easy to install, user-friendly, and can handle high order volumes. The support team is praised for being responsive and helpful. At $5 a month, merchants find it offers high value, saving time and providing peace of mind.

June 21, 2024

This app has been an easy and affordable way to offload a lot of customer support related to order cancellations and edits. Dave and team are very responsive to emails and recently rolled out updates for the new Shopify Thank You and Order Status pages. Dave was also very responsive to an issue I discovered regarding the refunding of duties related to Markets Pro orders. One tip to share with my fellow merchants: implement a Flow automation to delay payment capture on new orders so that when customers cancel and create new orders (for edits) you don't lose the Shopify payments fees.

Endless Blading Co.
United States
About 1 year using the app
September 20, 2023

We've been using "Orderify" to help streamline post-purchase changes at It's reduced those 'can I make a change?' emails, which has been a relief. One suggestion would be to update the pop-up designs (early 2000's vibes), but overall, it's been a useful addition to our process and cheap as a coffee.

Stamp Lab
About 4 years using the app
February 9, 2018

functional and aesthetic. I definitely recommend this.

Capes India
About 6 years using the app
November 21, 2017

Nice App which will our customers very happy

About 6 years using the app
March 28, 2018

The app Shopify should've implamented with its package! Excellent app!

United States
Almost 6 years using the app
April 6, 2016

This app is a must have. It is one more way to save time and It works great so far with no glitches. So far one of the most universally useful Apps you can get for Shopify.

Fire Parts
United States
About 5 years using the app
August 20, 2019

We've been in need of a solution like this for quite some time now! Very customizable and appropriate for our business needs!

BRIK Charger
United States
Over 4 years using the app
December 9, 2017

Only just installed, functionality and configuration looks great.

Bluestreak Crystals
United Kingdom
Over 4 years using the app
August 13, 2018

We were looking for this kind feature for long and suddenly we got this app recommendation by shopify and thought we should try it and now we just loved it.
Does all what it said and meant to be.

Kumar Singh

Almost 4 years using the app
Edited November 16, 2017

We had an issue with this app and how it works with our third-party fulfillment. Dave promptly addressed the issue, and now the app works the way we had expected. Orderify! definitely reduces the number of requests we get to cancel or change orders, so I'm glad we were able to get the issue resolved.

United States
Over 3 years using the app