Reviews (200)

Overall rating
4.5
Counts per rating level
  • 87% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for allowing customers to self-manage order modifications and cancellations, significantly reducing customer support queries and enhancing satisfaction by giving customers more control. It is easy to install, integrates smoothly into the Shopify "Thank You" page and email confirmations, and is continuously updated for compatibility with new Shopify features. Merchants also praise the responsive support team, especially a support member named Dave, for their helpfulness. This app is considered an essential, cost-effective tool for streamlining the order management process.

Edited December 12, 2020

This is easy and simple to use and setup. Quick customers support email replies too. Saves a lot of time for us now.

Essdeeshop
India
About 2 years using the app
July 11, 2019

This app is essential. It saves so much time in handling customer order change and cancellation requests. Well worth the money and customers love it.

MaxVaping
United States
Almost 2 years using the app
July 11, 2019

Your customers often need to change or cancel an order. They call and email you, which takes time and staffing. This amazing app saves so much time allowing customers to self-serve these changes. Get this app. Save time and money.

MaxeJuice
United States
Almost 2 years using the app
May 20, 2016

Very nice app to have. Allowing customers to edit their order before we ship it out. Unfortunately, we ship out our orders too fast for customers to edit their order. :p

Vlyvly Co
United States
Almost 2 years using the app
April 5, 2016

Currently states this error when clicking "Edit/Cancel" order.

"Cannot GET /order-editor/******.myshopify.com/"

6mega
Canada
Almost 2 years using the app
Edited July 30, 2019

Excellent app, makes customer service easier and saves a lot of time. I'm happy with it. Definitely saves time.

Blah Records
United Kingdom
Almost 2 years using the app
December 14, 2017

A very nice tool for our shop. Definitely helps to keep orders up to date.

Kayak Centre
South Africa
Almost 2 years using the app
December 4, 2020

Really useful app. Prevents many, many support tickets where the customer forgot a discount code, or needs to make some other change to the order. Great value!

Abstract Ocean
United States
Over 1 year using the app
July 31, 2018

Looks great as of now. Rest a feedback from customer will be the final proof.

Abhikajewels
India
Over 1 year using the app
January 9, 2018

Easy to Install, great process and flow, easilly customizable, should put some power back in the customers hand, Don't understand why this isn't native in Shopify.

Diggnit
Saudi Arabia
Over 1 year using the app