Reviews (200)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enabling customer self-service on order cancellations and edits, directly from the "Thank You" page or email confirmations. It seamlessly integrates with Shopify, reducing customer support queries and enhancing user experience. The app is praised for its affordability and effective functionality. Merchants also appreciate the responsive support team that actively improves the app based on feedback.
Refine
-
By rating
Great addition to any site!
Works well and easy for customers to use.
Really good app. Adds 3 helpful functions for only $5 a month. Highly recommended. Simple set up and works great.
I used this app to give customers the opportunity to cancel their orders to shake the order rejection rate. It is very useful!
This app is awesome! It will definitely help me increase business. Woo hoo!! I have a lot of wholesale customers so it's perfect.
Seems to work fine. Tested with cancelling an order, installation was also a 1 click process. Will test some more and change review if anything comes up, but looks good for now!
i really like how this app works to help customers cancel orders. it reduces manual labor - thanks for making it easy! very much appreciated
great app and a feature missing from platform added by your guys. This makes convenient for buyers to edit/cancel their orders easily.
perfect app to cancel and edit order.
It' enough for customers.
I put the 5 star on review.
I recommend for all shopify developer.
nice app to help my business grow. It saved me a sale just now after talking to Amy at customer service, and she suggested the app to me.
I installed this app earlier today amidst the recent amount of negative reviews in the past month or so. Went as far as speaking with a Shopify Guru (Ashleigh from New Zealand) about the influx of negative reviews. Her and I did some review searching and couldn't find anything bad, and she also told me that many Shopify Plus members are using this app. ( Can't be all that bad if they're using it - Right?)
Been testing for about 4 hours now, and I cannot find any faults or issues with this app. Edit/Cancel from the "Thank You" page works great.
The only thing I personally don't like is the Edit/Cancel page URL customers get sent to from either their account page or in email confirmation. The fix..... I just redirect everyone back to the "Thank You" page using this:
"a href="{{ order.order_status_url }}" title="Track Your Order" target="_blank">View, Edit or Cancel"/a" (substitute "" for <>)
I will obviously keep monitoring the app's ability and change my rating accordingly.
Stephan
www.ibeadcanada.com