Reviews (197)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for allowing customers to self-manage order modifications and cancellations, significantly reducing customer support queries and enhancing satisfaction by giving customers more control. It is easy to install, integrates smoothly into the Shopify "Thank You" page and email confirmations, and is continuously updated for compatibility with new Shopify features. Merchants also praise the responsive support team, especially a support member named Dave, for their helpfulness. This app is considered an essential, cost-effective tool for streamlining the order management process.
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Really good app. Adds 3 helpful functions for only $5 a month. Highly recommended. Simple set up and works great.
This app is awesome! It will definitely help me increase business. Woo hoo!! I have a lot of wholesale customers so it's perfect.
i really like how this app works to help customers cancel orders. it reduces manual labor - thanks for making it easy! very much appreciated
So far, I liked how easy it was to install. I also like that that customers can use this service, as part of my stores customer service.
I love this app. I think it should exist within shopify without an app. I think its a very basic necessary function
nice app to help my business grow. It saved me a sale just now after talking to Amy at customer service, and she suggested the app to me.
I installed this app earlier today amidst the recent amount of negative reviews in the past month or so. Went as far as speaking with a Shopify Guru (Ashleigh from New Zealand) about the influx of negative reviews. Her and I did some review searching and couldn't find anything bad, and she also told me that many Shopify Plus members are using this app. ( Can't be all that bad if they're using it - Right?)
Been testing for about 4 hours now, and I cannot find any faults or issues with this app. Edit/Cancel from the "Thank You" page works great.
The only thing I personally don't like is the Edit/Cancel page URL customers get sent to from either their account page or in email confirmation. The fix..... I just redirect everyone back to the "Thank You" page using this:
"a href="{{ order.order_status_url }}" title="Track Your Order" target="_blank">View, Edit or Cancel"/a" (substitute "" for <>)
I will obviously keep monitoring the app's ability and change my rating accordingly.
Stephan
www.ibeadcanada.com
Amazing app! Saves us a lot of time attending to cancellation and changes to orders! Super easy to use too! As a next step, it'd be great if we could customize notification pages.
Worst customer service i have ever experienced and to imagine im paying them money for it.
If you need a reply to anything, dont contact them, go elsewhere!
Very happy with the functionality provided by this app. Simple setup, clear use cases and user flows. Recommended to all store owners.