Reviews (197)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for allowing customers to self-manage order modifications and cancellations, significantly reducing customer support queries and enhancing satisfaction by giving customers more control. It is easy to install, integrates smoothly into the Shopify "Thank You" page and email confirmations, and is continuously updated for compatibility with new Shopify features. Merchants also praise the responsive support team, especially a support member named Dave, for their helpfulness. This app is considered an essential, cost-effective tool for streamlining the order management process.
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Seems like a good app so far. Initially was let down by customer support but the owner contacted me and made it right.
This seems like a very logical application that's hardly for the consumers as well as saves hassle for the owner.
Just set up this app but it looks really promising. We want to enable a seamless experience for our customers and this should definitely help with it.
Awesome app for order cancellation and reordering. One of the nicest apps I have seen on the app store.
This app solves the user experience problem that Shopify doesn't have by default. This is a great app.
This is a really useful app. Being able to allow customers to edit or cancel the order saves a lot of time for us filtering and responding to emails. When customer cancels an order, Shopify order page will reflect the cancellation correctly. Your customer will receive an email confirming cancellation and you will receive an email notifying which order was cancelled. This email is crucial if you are using certain third party fulfillment app as you will need to manually cancel the corresponding order at the app's order dashboard. I had good experience with their support team as well when resolving some issues I had.
We have just started with the trial version and it looks great. Most importantly, this is in budget for any kind of small-big sellers and offers quick installation guides
Now waiting for customers to share their experience
Great app guys :) Everything should be on the tip of the fingers and the app delivers it.
This app is really helpful! Its functions should actually be offered by Shopify itself. This is a must have app.
The unavailability of the 'Cancel' feature may sometimes turn out to be a downside to the online store. So, this app helps and is pretty convenient and easy to use for both in-store and uploaded themes.