Order Edit Customer Service

Order Edit Customer Service

Reviews (199)

Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
    174
  • 8% of ratings are 4 stars
    16
  • 1% of ratings are 3 stars
    2
  • 1% of ratings are 2 stars
    2
  • 3% of ratings are 1 stars
    5
What merchants think

Feedback submitted

Merchants highly recommend this app for enabling customer self-service on order cancellations and edits, directly from the "Thank You" page or email confirmations. It seamlessly integrates with Shopify, reducing customer support queries and enhancing user experience. The app is praised for its affordability and effective functionality. Merchants also appreciate the responsive support team that actively improves the app based on feedback.

October 7, 2016

Worst customer service i have ever experienced and to imagine im paying them money for it.

If you need a reply to anything, dont contact them, go elsewhere!

Gearbuyz
United States
11 months using the app
Edited December 15, 2019

*Update*
Originally I left a 5-star review in order to get a backlink. I usually test these apps before leaving a review. But I figured a backlink sounded pretty good. It never happened, and the response I got regarding that, and the challenges with the app was "meh". This is the problem with leaving a review until the app is tested.
Full disclosure: The app worked flawlessly for me when I tested it. But a few of my customers were getting a 404 page.

At first, I was pretty frustrated with this app. I was close to leaving the opposite kind of review I am leaving now. All in all, this app works really well. I have an aftermarket theme (Gecko 3) and so far, everything seems to be working.

Black Lava Vape
United States
14 days using the app
1
1