Orderify

Orderify

Reviews (197)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
    173
  • 8% of ratings are 4 stars
    16
  • 1% of ratings are 3 stars
    2
  • 1% of ratings are 2 stars
    2
  • 2% of ratings are 1 stars
    4
What merchants think

Feedback submitted

Merchants highly recommend this app for allowing customers to self-manage order modifications and cancellations, significantly reducing customer support queries and enhancing satisfaction by giving customers more control. It is easy to install, integrates smoothly into the Shopify "Thank You" page and email confirmations, and is continuously updated for compatibility with new Shopify features. Merchants also praise the responsive support team, especially a support member named Dave, for their helpfulness. This app is considered an essential, cost-effective tool for streamlining the order management process.

October 7, 2016

Worst customer service i have ever experienced and to imagine im paying them money for it.

If you need a reply to anything, dont contact them, go elsewhere!

Gearbuyz
United States
11 months using the app
Edited December 15, 2019

*Update*
Originally I left a 5-star review in order to get a backlink. I usually test these apps before leaving a review. But I figured a backlink sounded pretty good. It never happened, and the response I got regarding that, and the challenges with the app was "meh". This is the problem with leaving a review until the app is tested.
Full disclosure: The app worked flawlessly for me when I tested it. But a few of my customers were getting a 404 page.

At first, I was pretty frustrated with this app. I was close to leaving the opposite kind of review I am leaving now. All in all, this app works really well. I have an aftermarket theme (Gecko 3) and so far, everything seems to be working.

Black Lava Vape
United States
14 days using the app
1
1