ShipStation , 724 reviews

Overall rating
4
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly integration, real-time order tracking, and support for various carriers. They appreciate its ability to automate shipping tasks, manage high volumes of orders, and create customized shipping labels. The customer service is praised for being responsive and helpful. Some merchants reported significant savings on shipping costs and reduced fulfillment time. The app also efficiently manages multiple sites and shipping coordination.

April 19, 2024

ShipStation's integration with Shopify has been a game-changer for our e-commerce businesses helping us greatly streamline our shipping processes.

The initial integration set-up was incredibly user-friendly and after just a few minutes easily syncs with Shopify to update orders and tracking information in real-time. It supports all of the carriers we use (and then some). As a business that ships everything from small USPS priority envelops all the way up to 85 pound ebikes flexibility is key to saving on ever increasing shipping costs.

Bicycle Warehouse
United States
Almost 7 years using the app
February 26, 2024

Shipstation made it extremely easy for us to ship many orders at once with only a few clicks. If your business is like ours and you often ship more than 20 orders a day, I would highly recommend Shipstation. Once item weights were inputed into Shopify, and automation rules were set in Shipstation, we were able to save at least an hour of work each day in the shipping process. Not to mention the low rates Shipstation offers. By the end of the 30-day trial, I was relieved to have found this app. : )

National Running Center
United States
About 1 year using the app
March 6, 2024

Great tools, and great rep Stancey. She reached out personally and helped resolve some problems. Shipstation is a huge help however it is fairly difficult to setup all your automation rules. Once you set up your automation rules, then you are off to the races. Thank you.

ZombieMushrooms
United States
8 months using the app
April 25, 2024

Shipstation has really allowed us to optimize our e-commerce shipping workflow. The tool is robust, and the user interface is easy to navigate. Support has also been great!

Bustin Boards Co.
United States
Almost 2 years using the app
March 11, 2024

I run multiple Shopify sites and having all the dispatch/shipping co-ordinated in one place makes my life so much easier.

SummersMade
United States
About 1 year using the app
March 15, 2024

Stancey was a great help, when I was paying to much for my subscription , she advised me what the different plans were, and made sure I was on the right plan! Also made sure that every thing was working for me. Best part is that she reached out to me without me having to call Shipstation.
Love Shipstation as it lets me customize my shipping labels with my logo and slogan. A+

Lorcana Card Shop
United States
2 months using the app
February 23, 2024

All options are not provided each time. Shipstation at times does not provide all the information needed like previous order information or ship by information to be printed on invoices

Simple Shapes
United States
About 5 years using the app
February 15, 2024

Easy integration and has streamlined and automated most all of our shipping at good rates. Very much recommended.

AmericanPowerGear
United States
About 7 years using the app
February 1, 2024

Stancey was extremely helpful and even followed up with me to make sure everything was working well and going fine. Definitely would recommend getting in contact with her if possible!

Dazzle Sports Marketing
United States
9 months using the app
March 14, 2024

Pretty horrible app, to say the least...

First off the app is EXTREMELY buggy. It only works when it wants to. What's worse, is there is no customer support for the bugs or for when the app inevitably overcharges you.

I have multiple support tickets that have sat unanswered for over a month each at this point. Do not expect any resolve from ShipStation. They do not care about you, or the issues with their application.

There are much better apps out there, give them a shot first!!!

Yes Melanin
United States
About 2 years using the app
ShipStation replied March 18, 2024

Hey there, thank you for your review! While it is our mission to provide the best support in the industry, we’re sorry to hear that our team and platform have not met expectations. We’re going to have someone reach out to you shortly to see if there’s anything our team can do to assist to resolve any outstanding issues. Please have a great rest of your week!