Reviews (816)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing shipping efficiency, especially for high-volume businesses. They value its automation features, seamless integration with multiple platforms like Shopify and Amazon, and tools for selecting cost-effective shipping rates. The app is praised for its reliability, responsive customer support, and user-friendly interface, making it scalable and effective in supporting business growth through streamlined shipping processes.
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Worked great for a few days, bought several hundred dollars of labels and then ceased letting me add credit. Support told me to create a stamps.com account which is insane given that I don't want to pay two monthly fees for two accounts when ShipStation is owned by Stamps.com
Hi there! Thank you for reaching out and bringing this to our attention. Our team has reached out to you to schedule a call to get this resolved. If you could respond there with the best contact info, we'll be happy to have someone take a look. Have a great rest of your week!
Shipstation and Shopify integrate seamlessly, saves tons of time and eliminates errors.
This is the 3rd shipping platform I've used with Shopify. ShipStation is by far the best. All of the big shipping platforms contract for very similar rates, so for me its not about saving money. ShipStations support is where they shine. I've never had an outage for more than an hour or so and have never had to wait more than 10-15 minutes to talk to support, even on weekends or off hours.
Absolutely love ShipStation! It has streamlined my shipping process and saved me so much time. The user-friendly interface makes it easy to manage orders, and the integration with various platforms is seamless. Customer support is also top-notch—always quick to help. Highly recommend it for anyone looking to simplify their shipping! ⭐⭐⭐⭐⭐
Great app for shipping and keeping track of orders and shipments, especially if you own stores in different platforms
Terrible integration with Shopify.
- If an order is edited (products change, address updated, notes added etc) that edit in Shopify does not flow over to Shipstation. So as a small business owner I need to make the edits twice.
- I have two different warehouses and Shopifys split shipping is not supported as an integration with Shipstation.
- I have an app on Shopify that makes beautiful, branded packing slips and invoices. But these do not travel over to Shipstation so my packages have this totally mediocre packing slip thats not on-brand for my upscale company.
- I sell wholesale on Faire and while Faire and Shopify integrate beautifully when the orders flow through to Shipstation they are all screwed up with testers not registering properly and discounts showing up in a very confusing way. So every time I get a wholesale order through Faire I need to manually email them the packing slip so they can pick and fill correctly.
I love my warehouse but wish they did not need to use Shipstation. I feel Shipstation does not care one bit about the business using Shopify, only about the warehouses.
Hi there, thank you for your review! We appreciate your feedback. We've reached out to the email on file for this account and are hoping to hear back soon so we can discuss these points in greater detail. Hoping to hear back shortly!
Shipstation used to be amazing. It's still decent but lately they have had constant bugs, lag times, down times, stuff doesn't sync right. It's still worth the money but barely.
I've downgraded my 3 star review to 2 stars. Constant login issues. Every time they "upgrade or update" their system and/or platform, the issues seem to be worse.
Back for another Downgrade. 1 star. Good luck if you have an issue. Ai now tries to solve your problems, which it never can.
What happened to shipstation it used to be so good, it's like they are purposely trying to give you the worst service possible. Crazy.
Be prepared to trouble shoot on a consistent basis.
Hey there, thank you for taking the time to write your review! We have sent a request to the email on file for additional information regarding the specifics of the issues you have run into. We're hoping to hear back shortly! Please have a wonderful rest of your day.
This app will use to be great. It now crashes during each print attempt. You have to login and reset multiple times per day. Submitting tickets to directly to ship station results in fast responses but no results. This is no benefits to either party.
Learn how to print labels Stationstation and stop crashing. Stop releasing new UI's and focus on basics that improve time.
As you can see I have been using this app for many years and they can and should be doing better..
Thank you for your review! We'd love to get on the phone with you and get some additional context around the issues you have outlined for us. We have located your account and will be reaching out there shortly. Have a great rest of your week!
The integration is straight-forward but lacks the ability to configure it to specific needs. For example, we operate a warehouse that both ships and provides for local pickup. The integration will not import anything without a shipping address, so we can't use it for operations (only shipping). Additionally, the frequency of sync is variable. It is fast in the morning, but slow in the afternoon (busy time). You can manually sync, but again that isn't a good operational solution.
Hi there, thank you for your review! We have reached out to the email on your account to gather additional information regarding your experience. Hoping to hear back from you shortly!
As a small business startup, navigating shipping platforms can be overwhelming, but Joey from ShipStation made it a breeze! He took the time to explain everything in detail and even sent me helpful videos. His exceptional support went above and beyond my expectations. Joey truly restored my faith that there are still good people out there providing amazing customer service. I highly recommend Joey and the ShipStation app for anyone looking for a reliable and user-friendly solution!