Reviews (664)

Overall rating
3.9
Counts per rating level
  • 74% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 17% of ratings are 1 stars
December 19, 2024

I’ve been using ShipStation for the past six months and have really enjoyed it—until I ran into a major issue two days ago that was preventing me from purchasing labels. It seemed like a unique problem, and I wasn’t sure they’d be able to find a solution. I was just about to make the decision to permanently switch away from ShipStation. However, Gabriela R., my implementation manager from six ...

The Cafe Passport
Canada
8 months using the app
August 13, 2024

This is the one tool that our company could not live without. The amount of time and money it saves us is priceless. The automated rules ensure we are always selecting the cheapest rates possible in a seamless integration. This saves also saves many hours each day so we can utilize our staff for more important tasks. Customer support is amazing as well. We have always gotten quick answers to ...

www.MarineVinylFabric.com
United States
Almost 9 years using the app
July 17, 2024

OK, it's time to leave a review as we've been using ShipStation for a few years now.

The fact is that ShipStation is so much better than any other competitor in the space! Seriously - I've tried tons of other apps just in case, and they all fall far short of the functionality and usability of ShipStation. From automations to every day order management, it's just easier in ShipStation.

I've ...

SuperheroDIY
United States
About 4 years using the app
February 24, 2025

The interface looks like 1998 and on top of that it doesnt sync your orders. Simple stuff like this that should work. They stole the $10/month subscription because I only downloaded it to use it on orders, and I simply do not see my orders.

EDASI
United States
About 4 hours using the app
ShipStation replied February 25, 2025

Hey there, thanks for your review! We’re sorry to hear we’ve fallen short, but we truly appreciate the chance to make things right. We’ve located your ticket, and a team ...

November 27, 2024

Shipstation support is a joke. They are foolish, ignorant, and will waste your time with multiple basic responses that are as useless as asking if the computer is turned on... IYKYK. Unfortunately this is NOT a 1 time occurrence, it is the norm. For example, I submitted a bug report where the packing slip is literally printing the words "[notes from buyer]" instead of the actual notes from buyer ...

PaulaMax Jewelry
United States
Almost 7 years using the app
ShipStation replied December 2, 2024

Hey there, thank you for your review! We have located your open ticket and a team member has been in touch to assist. Thank you again for bringing this to our attention and ...

October 10, 2024

This is the 3rd shipping platform I've used with Shopify. ShipStation is by far the best. All of the big shipping platforms contract for very similar rates, so for me its not about saving money. ShipStations support is where they shine. I've never had an outage for more than an hour or so and have never had to wait more than 10-15 minutes to talk to support, even on weekends or off hours.

Vermont Brownie Company
United States
About 4 years using the app
February 5, 2025

Pricing is so fair and have run into very few issues!

Marco Pelusi Studio
United States
Almost 3 years using the app
Edited June 22, 2025

Absolutely love ShipStation! It has streamlined my shipping process and saved me so much time. The user-friendly interface makes it easy to manage orders, and the integration with various platforms is seamless. Customer support is also top-notch—always quick to help. Highly recommend it for anyone looking to simplify their shipping!

KP Pigments
United States
Over 5 years using the app
June 17, 2025

They are great to start but customer service goes away when they hook ya.

McBeth Corporation
United States
About 1 month using the app
ShipStation replied June 20, 2025

Hi there, we're sorry to hear your experience with our team didn’t meet expectations. We’ve reached out privately, but also want to thank you here for sharing this feedback— ...

September 26, 2024

This app will use to be great. It now crashes during each print attempt. You have to login and reset multiple times per day. Submitting tickets to directly to ship station results in fast responses but no results. This is no benefits to either party.

Learn how to print labels Stationstation and stop crashing. Stop releasing new UI's and focus on basics that improve time.

As you can see I have ...

AtlasPacks
United States
About 6 years using the app
ShipStation replied September 30, 2024

Thank you for your review! We'd love to get on the phone with you and get some additional context around the issues you have outlined for us. We have located your account and ...