ShipStation

WORST customer service. Shipstation worked great till they switched to Parcel Guard. They ended up costing us thousands of dollars in damages for one shipment. We have double automatic insurance rules on our account, but what they don't advertise is that if you ship more than one package in a shipment, they automatically turn off your insurance. Been back and forth with customer service for months over the issue. Cancelled our account because of how much money we lost. Said they were going to give us a refund, went silent for weeks, stopped responding to our emails then a new support person popped back in after we cancelled and said sorry to see you go and no refund.

Integrating ShipStation with our Shopify store has been a game-changer! The setup was incredibly easy, and it has simplified our day-to-day shipping process significantly. We now save time on managing orders, and the automation features have streamlined our workflow. Highly recommend it for any eCommerce business looking to make shipping effortless!

This is the one tool that our company could not live without. The amount of time and money it saves us is priceless. The automated rules ensure we are always selecting the cheapest rates possible in a seamless integration. This saves also saves many hours each day so we can utilize our staff for more important tasks. Customer support is amazing as well. We have always gotten quick answers to questions and they always go above and beyond to solve our problems. Special shout out to Chelly Bell the latest rep who helped us find solutions to help save us money and make our dad to day that much easier.

Easy to use for any level of business. We use daily for USPS, UPS, Fed Ex, DHL

I will update my review if the support team has a resolution for printing more than 20 labels at a time. If we print more it will skip or miss orders. we called and they sent documents for us to read regarding our printer.
Do we have a printer issue or shipstation issue?

contact daniel@hairillusion.com

I've been very happy with ShipStation so far. For the most part, it just works. And for the times that it didn't, some settings adjustments fixed my issues. I find their offering expensive for my size business (really tiny), but it's a situation of you-get-what-you-pay-for.
Customer service has been top notch, even though I'm sure I'm one of their smallest accounts.

There are a few connectivity issues that should be fixed but other than that we are super happy we switched from Shippo to Ship Station. Love the added functionality and most of the scale integration. Has improved our shipping efficiency tremendously!

OK, it's time to leave a review as we've been using ShipStation for a few years now.

The fact is that ShipStation is so much better than any other competitor in the space! Seriously - I've tried tons of other apps just in case, and they all fall far short of the functionality and usability of ShipStation. From automations to every day order management, it's just easier in ShipStation.

I've integrated all of our selling channels - Shopify, Etsy, Amazon, TikTok Shop, eBay ... and they all work really well.

Sure, there are issues sometimes - every software has issues - but as a small business with only 2 users, we STILL get an actual support rep to help us with issues. Pretty amazing, really.

I love how easy it is to use USB scales and label printers too - that saves us a ton of time. Sometimes we have to restart the ShipStation client to fix an issue, but it works 99% of the time with no issue and is usually one click to weigh or print labels.

TikTok Shop integration is absolutely amazing! It updates quickly which is so important as TikTok Shop wants us to ship super fast - so any delays are a no-go. The app works seamlessly and doesn't require any difficult configurations, providing API keys, managing things in a separate platform, etc. It just works and is SO welcome!

ShipStation just makes our small business run better. With hundreds of orders a month, there's no way we could do things without it.

This has greatly helped out shipping process and helped us get off the ground. Chelly did a great job in helping us get going.

Good functions, too expensive