Reviews (816)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing shipping efficiency, especially for high-volume businesses. They value its automation features, seamless integration with multiple platforms like Shopify and Amazon, and tools for selecting cost-effective shipping rates. The app is praised for its reliability, responsive customer support, and user-friendly interface, making it scalable and effective in supporting business growth through streamlined shipping processes.
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Great app. It makes managing orders from multiple stores much easier. It may take some time to set up and learn but afterwards almost everything runs on autopilot. Customer support is "available" but frustrating as reps usually don't understand what you are asking and just send canned responses. Many times their chat bot does a better job. I also don't like how inventory is kept internally only and not synced with the marketplaces. Anyway, I would still recommend this app to any business that has more than 1 store and/or many orders to process daily.
Easy to use. I love how you can combine orders and process them altogether. It saves a lot of time! Very user friendly!
Chelly has been exceptional in assisting us with navigating ShipStation and setting up everything. Her support has significantly contributed to our positive experience with the platform.
Great tools, and great rep Stancey. She reached out personally and helped resolve some problems. Shipstation is a huge help however it is fairly difficult to setup all your automation rules. Once you set up your automation rules, then you are off to the races. Thank you.
Been using shipstation for years with other platforms. Finally moved over to Shopify and the transition was seamless.
Now if only Shopify's integration with Fedex would be as good as Shipstations ;)
ShipStation is easy to us, importing orders from multiple platforms. I also like that you can schedule free pick ups. Great tool for small business owners!
We sell on multiple platforms and ShipStation makes it super easy for my assistant to come in and ship for me. She doesn't have to have any sign in info for Shopify.
I run multiple Shopify sites and having all the dispatch/shipping co-ordinated in one place makes my life so much easier.
I switched to shipstation about 6 months ago and wish we switched earlier! So user friendly and easy to navigate! Would highly recommend ShipSation. They're customer service is the best! They call you to make sure you are running smoothly and to see if you have any questions. Stancey is very helpful and glad she reached out!
Pretty horrible app, to say the least...
First off the app is EXTREMELY buggy. It only works when it wants to. What's worse, is there is no customer support for the bugs or for when the app inevitably overcharges you.
I have multiple support tickets that have sat unanswered for over a month each at this point. Do not expect any resolve from ShipStation. They do not care about you, or the issues with their application.
There are much better apps out there, give them a shot first!!!
Hey there, thank you for your review! While it is our mission to provide the best support in the industry, we’re sorry to hear that our team and platform have not met expectations. We’re going to have someone reach out to you shortly to see if there’s anything our team can do to assist to resolve any outstanding issues. Please have a great rest of your week!