ShipStation , 644 reviews

Overall rating
Counts per rating level
  • 77% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 12% of ratings are 1 stars
Edited April 4, 2022

I'm done with this app. I've tried to resolve this several times with Shipstation support, but they tell me it's "working as intended." Here are my issues...
1) When I change an order's address in Shopify, the change in address doesn't import into shipstation. I've sent items to the wrong address many times because of this.
2) When updating the address in the Shipstation app, the web version doesn't reflect the change, causing orders to be shipped to the wrong address.
3) The sync is extremely inaccurate to what is shown in Shopify when shipped via multiple vendors. For some reason, the developers can't figure out how to have an order that shows fulfilled in Shopify to reflect correctly in Shipstation, causing me to spend hours cross-referencing my open orders in Shopify to manually mark them as fulfilled in Shipstation.
4) My Etsy orders aren't syncing correctly, causing missed orders. For some reason, Shipstation only imports some of the orders, not all of them from Etsy. Again, I've tried to bring attention to these issues but the Shipstation team shows no interest in resolving them. Instead, they want to treat me like I'm ignorant. It would also be helpful to have a phone number so I could discuss the specific issues live.
I'm moving on.

Danger Close Apparel
United States
Time spent using app: Almost 3 years
March 31, 2022

We have been using Shipstation for approximately 10 years. And when we launched our Shopify store a year ago, we were thrilled to find out it would integrate with Shipstation. They're the best!

Lions Pride
United States
Time spent using app: About 1 year
March 25, 2022

I really love the shopify integration with shipstation. Being able to pull in all of my orders and batch print labels is extremely efficient and saves me a lot of time.

Nicholas Moegly
United States
Time spent using app: Over 1 year
March 23, 2022

Very slow in the afternoon in rush period before Xmas hope this will be corrected for next year since it is 50% of our yearly sales All the rest is fine

Standout EDC
Time spent using app: Over 1 year
March 21, 2022

ShipStation has been a key ingredient in our multi-store setup for nearly 5 years and it's worked exceptionally well for us that entire time. The feature set has stabilized and there aren't any crazy surprises, it's uptime has been fantastic, and the value-adds they released with aggregate carrier rate discounts w/ USPS & UPS have been great. It does serve as an ingestion point for another piece of software further in our workflow, and the integration that direction has been great as well. All-around great stuff!

Ross Street Roasting Co.
United States
Time spent using app: Almost 5 years
March 16, 2022

Integrates perfectly with my Shopify store to handle roughly 150-200 shipments per month. Makes the process much more streamlined than shipping from Shopify directly and provides a bunch of neat automation tools. Highly recommended.

EJRecyclery - Cycling New & Used
United States
Time spent using app: 7 months
March 2, 2022

This app gave me more time for pondering. thank you for making such a great software. It has made things more efficient.

Tinte Cosmetics
United States
Time spent using app: Over 1 year
February 18, 2022

Works like a charm. All of our Shopify orders come into Shipstation without any issues. Shipstation also adds dozens of features that help with our operations.

The Linen Factory
United States
Time spent using app: Over 1 year
February 17, 2022

ShipStation is our primary Shipping software. All systems work as needed and integration with Shopify is simple and straightforward.

After The Burial
United States
Time spent using app: Over 1 year
February 15, 2022

Shipstation is a fantastic platform for managing shipments! I've been using it for over a year and a half, and it continues to surpass my expectations. Pros: - The interface is nicely laid out to give access to all of the tools we need without being overwhelming, with good navigation and tab organization - You can set up customized filter and column views, and save them as tabs for easy repeat reference - The search function with advanced search is very accurate and reliable, with options to fine tune the results extensively - Product info can be updated with selective imports so you're not overwriting any existing data - There are multiple stackable options for product and order organization to give very granular control over your systems - The automation rules are extensive, with virtually every product and order variable usable as an automation trigger - Built-in batch fulfillment with the ability to generate batches through both automation and manual filtering: if you've set the item weights/boxes/customs info/batches/filtering/etc up correctly, you can process orders near-instantly - Networked printer integration: if you set up the connection with Shipstation Connect (free desktop application) on one computer, you can print from Shipstation on any device - Support is quick to respond and very knowledgeable - The documentation is extensive, easy to understand, and simple to navigate through - The pricing is also very affordable for the amount of time we save - It has integrations for all the platforms we use and can manage multiple stores and couriers The only notable con is that Shipstation currently lacks built-in tools for tracking packing materials: you can create custom box sizes and add them to orders seamlessly with both automatic and manual options, but you can't add a weight to a box listing and have the order weight adjust automatically when you change the box, or remove a box from inventory when you process a shipment. Small thing, but annoying: we end up adding the box weight to the product weights so we can batch fulfil our 1-2 item orders, but it messes all the calculations up for multi-item orders. Overall highly recommend, Shipstation is an excellent platform: I've recommended it to several small business owners in passing, and I'd recommend it in general to anyone who has to track orders.

Pure Integrative Pharmacy
Time spent using app: Almost 2 years