Reviews (816)

Overall rating
4.1
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing shipping efficiency, especially for high-volume businesses. They value its automation features, seamless integration with multiple platforms like Shopify and Amazon, and tools for selecting cost-effective shipping rates. The app is praised for its reliability, responsive customer support, and user-friendly interface, making it scalable and effective in supporting business growth through streamlined shipping processes.

May 3, 2024

Working with Chelly Bell on implementing and setting up our ship station was an exceptional experience. She expertly guided us through the entire process and went above and beyond to ensure we were operational, earning her a well-deserved five stars. Thanks to her efforts, not only are we up and running smoothly, but we're also enjoying significant savings on our shipping costs. Thank you, Chelly!

SLNT®
United States
About 2 years using the app
March 15, 2024

Stancey was a great help, when I was paying to much for my subscription , she advised me what the different plans were, and made sure I was on the right plan! Also made sure that every thing was working for me. Best part is that she reached out to me without me having to call Shipstation.
Love Shipstation as it lets me customize my shipping labels with my logo and slogan. A+

Lorcana Card Shop
United States
2 months using the app
July 17, 2024

This application has saved our company time and money and helped us streamline our shipping process

Rockywoods Fabrics
United States
About 1 year using the app
April 25, 2024

Shipstation has really allowed us to optimize our e-commerce shipping workflow. The tool is robust, and the user interface is easy to navigate. Support has also been great!

Bustin Boards Co.
United States
Almost 2 years using the app
June 11, 2024

Customer service was really helpful and the tool is excellent in automating our daily shipping/fulfillment system.

Bucket Culture
United States
Over 2 years using the app
May 8, 2024

The assimilation between ShipStation and Shopify has been ideal! With our intricate system of rules, it's been nearly effortless to create exactly what we needed. You feel as if the ShipStation team is literally right there with you if you need cordial guidance and help. It's a wondrous thing to have their tech team within reach with just a call!
Darren was assigned to us, and he is the BEST! Highly recommend!

Keto Brick LLC
United States
3 months using the app
July 3, 2024

For me this has the best UI and integration of the shipping apps we've used

Creations by Alfie
Canada
About 2 years using the app
July 31, 2024

I just downloaded this app. I will update my review once I had a chance to use this app more. People need to be aware, especially if they are just starting out like myself and money is tight. The free option is not a free option. It says upto 25 monthly shipments for no fee. But, when signing up, you MUST pick a fee option, because the free option has disappeared. It makes it frusterating because you spend some time getting it set up, and blam, smaked is the face without it.

RetailXcess
United States
28 days using the app
ShipStation replied August 5, 2024

Thank you for reaching out and providing us with your feedback, this is very valuable to our team! We will have a team member get in touch to assist you with your setup and if you have any outstanding issues. Please have a great rest of your week!

June 9, 2024

There have been near-flawless interactions. It has cut down on shipping costs and errors. The only issue I have is with claims. They always need to be approved, which is complex and rare.

Uniquely Thai Lao TV
United States
12 months using the app
Edited January 28, 2025

When I've needed it, the telephone support (in Aus) has been excellent.

Studio Linzie
Australia
About 1 year using the app