Reviews (816)

Overall rating
4.1
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing shipping efficiency, especially for high-volume businesses. They value its automation features, seamless integration with multiple platforms like Shopify and Amazon, and tools for selecting cost-effective shipping rates. The app is praised for its reliability, responsive customer support, and user-friendly interface, making it scalable and effective in supporting business growth through streamlined shipping processes.

July 24, 2024

I switched to shipstation about 6 months ago and wish we switched earlier! So user friendly and easy to navigate! Would highly recommend ShipSation. They're customer service is the best! They call you to make sure you are running smoothly and to see if you have any questions. Stancey is very helpful and glad she reached out!

The Clothing Cove
United States
About 1 month using the app
July 17, 2024

This application has saved our company time and money and helped us streamline our shipping process

Rockywoods Fabrics
United States
About 1 year using the app
April 25, 2024

Shipstation has really allowed us to optimize our e-commerce shipping workflow. The tool is robust, and the user interface is easy to navigate. Support has also been great!

Bustin Boards Co.
United States
Almost 2 years using the app
June 11, 2024

Customer service was really helpful and the tool is excellent in automating our daily shipping/fulfillment system.

Bucket Culture
United States
Over 2 years using the app
May 8, 2024

The assimilation between ShipStation and Shopify has been ideal! With our intricate system of rules, it's been nearly effortless to create exactly what we needed. You feel as if the ShipStation team is literally right there with you if you need cordial guidance and help. It's a wondrous thing to have their tech team within reach with just a call!
Darren was assigned to us, and he is the BEST! ...

Keto Brick LLC
United States
3 months using the app
July 3, 2024

For me this has the best UI and integration of the shipping apps we've used

Creations by Alfie
Canada
About 2 years using the app
July 31, 2024

I just downloaded this app. I will update my review once I had a chance to use this app more. People need to be aware, especially if they are just starting out like myself and money is tight. The free option is not a free option. It says upto 25 monthly shipments for no fee. But, when signing up, you MUST pick a fee option, because the free option has disappeared. It makes it frusterating because ...

RetailXcess
United States
28 days using the app
ShipStation replied August 5, 2024

Thank you for reaching out and providing us with your feedback, this is very valuable to our team! We will have a team member get in touch to assist you with your setup and ...

June 9, 2024

There have been near-flawless interactions. It has cut down on shipping costs and errors. The only issue I have is with claims. They always need to be approved, which is complex and rare.

Uniquely Thai Lao TV
United States
12 months using the app
March 15, 2024

This must be the worst app I've ever seen. The support is so useless they always blame it on you instead of fixing the app or give you "possible reasons" with no solutions or they ignore you completely. The app has so many issues from not importing discounts, wrong custom invoices not matching the order totals, not dispatching the orders, have to update the platforms manually etc etc . Absolute ...

DreamBuy
United Kingdom
Over 1 year using the app
ShipStation replied March 18, 2024

Hey there, thank you for taking the time to leave a review. We’re sorry to hear that our team missed the mark. Here at ShipStation, we strive to provide the best support ...

April 30, 2024

I love Ship Station, very easy to use, amazing live US based customer service. Thank you!

Pinsy Shapewear
United States
Almost 2 years using the app