ShipStation

Absolutely, unequivocally a 0 star experience. We are a former customer who used Shipstation for years through 2022, and attempted to reinitiate service 11/2024 with no success and ABSOLUTELY no assistance from Shipstation Support.

I would be extremely confident in stating that there is no service. "Chat" (unless you have their highest tiered service) is an unhelpful AI that simply reroutes you to their support pages; thereafter, when one of their "support" members initiates the chat, it is often in the middle of the night when we are asleep in the US. If you do not respond right away, they close out your ticket. For the 3 representatives from which I attempted to get any kind of help reinitiating my account and Shopify store, they ALL rerouted me to their support pages, even when I gave them screenshots of the error (broken token from my store) and informed each new representative of all futile past attempts at assistance.

We are a former customer of Shipstation, and they used to have superior service. It is unfortunate to say that no longer exists, and I cannot recommend anyone to their service. I canceled my unused - yet twice billed - account today. I have attempted to get my account working since late November 2024 to no avail. This is truly a shame and I'd say stay far, far, far away.

I’ve been using ShipStation for the past six months and have really enjoyed it—until I ran into a major issue two days ago that was preventing me from purchasing labels. It seemed like a unique problem, and I wasn’t sure they’d be able to find a solution. I was just about to make the decision to permanently switch away from ShipStation. However, Gabriela R., my implementation manager from six months ago, dedicated two full days to resolving the issue and found a solution. I’m incredibly grateful for the level of dedication and support they provide through employees like her.

Shipstation support is a joke. They are foolish, ignorant, and will waste your time with multiple basic responses that are as useless as asking if the computer is turned on... IYKYK. Unfortunately this is NOT a 1 time occurrence, it is the norm. For example, I submitted a bug report where the packing slip is literally printing the words "[notes from buyer]" instead of the actual notes from buyer field contents for random orders. I submitted PICTURES of an actual printed packing slip of what it looks like when it generates correctly, and another picture of what it looks like with incorrect generation. I pay extra for an upgraded plan to be able to customize my packing slips. I created this packing slip about 8+ YEARS ago. Shipstations response? Their "answer" is that they do not help with HTML. Uuuuuhm NO this is NOT an HTML issue whatsoever, and they'd know this if they looked at my example pictures even just once. JUST ONCE. LOOK. AT. THE. PICTURES! If I did the HTML wrong I would not have an example of a correct packing slip generation, right? This is just ONE packing slip template that's affected, and it's random orders. But it'll be a miracle if I have to waste less than 10 emails just to get them to even check out the bug. The crazy thing is that back in the day, around 10+ years ago an English speaking USA based support rep used to pick up the phone and call you. Imagine that!