Overall rating Based on 425 reviews
Love it when it works. But it doesn't always work! Lots of bugs and lots of down time unfortunately.
Works when it works, but the shipstation connect is not good, the postage is not cheaper, the app is worthless, you can't do anything if not at the office. More time spent fixing stuff that was working then it saves
CamStand ® Innovative Photographic Devices
Tried this to try to make my shipping done in 1 app for fast comparison! I wasted 2 hours trying to make everything work just with Shopify, what a joke! Canceled my free trial ... I see no reason at all for this "add on" Couldn't get anything to work even though I have had accounts with UPS, FedEx and DHL since the '70's! NOTHING BUT ERROR MESSAGES! I went back to my FREE online shipping platforms from FedEx, and UPS. USPS is already is Free and working with Shopify. $108 a year this app? They should pay you to BETA test this crap! 4.8 rating has got to be phony as a 3 dollar bill! Don't believe it!!!
The Glitter Guy
To expensive for that it does. I hate that i had to increase my plan to ship more orders. Not really worth
Jade Mackenzie Apparel
Slow Slow Slow Slow Slow Slow. HUGE productivity killer... If they would fix this I would give it 5 stars.
The Blissful Dog
ShipStation has given me 40+ hours a week back! My only regret was not finding them sooner. LOVE, LOVE Ship Station. EZ interface, ez to setup and seamless to use. If in doubt, give them a try! I've used them for quite a few years and always been thrilled.
Birds Aren't Real
My experience with Shipstation has been absolutely awful. I have used them for almost a year now and I continually run into issues where ship station connect doesn't work, my password is wrong and it locks me out even though I never changed it, it does not give me the cheapest rate and tries to sell me on the most expensive, it does not sync even though I hit the sync button, etc. I do around 1,000 orders a month and ship station has been a massive pain in the ass. If management is reading this, stop lying to people and letting them think that your company is some wonderful 'shipping nirvana' as you advertise. All you really are is an annoying middle man that just happened to get good rates with USPS. That's literally it.
I have been a loyal Shipstation user for almost 3 years now. Recently, all the features that I loved about Shipstation stopped working correctly. The main features I used from these app was to process my Shopify orders through Amazon Multichannel Fulfilment but recently it stopped moving the orders to Shipped Status leaving it in pending fulfillment never uploading the tracking numbers. I see many others complaining about this problem also. I now have 100's of customers emailing me every week asking for their tracking numbers because Shipstation is no longer functioning correctly.
Now this app sucks and creates more work for me that it would be for me to process my orders without this software! Like I said it used to be great but recently the features I used it for stopped working correctly.
I contacted customer support, it has been over a week now since I contacted them about my issue and it has still not been fixed. They told me that the escalated my claim to a developer and that it will take a while for them to get back to me with no ETA on when this could be fixed, which is just great! I don't have a long time to wait, I need to process my customer's orders NOW! Not in a few weeks... Plus in the meantime they want me to continue to pay for their app while it doesn't even work properly for me.
I will be finding a new way to handle all my shipments my moving forward because I need a company that cares about me and my customers.
great app to help ship orders to customers. i like it, it is easy to use and has a good price for the value.
We're still trying to use the app.
First of all the support is terrible. They're not the only company that does this, but any actual issue has to get escalated with no ETAs for resolution. Anyone who interacts directly with customers has zero ability to resolve technical issues in the app.
Automation to FBA doesn't work at all. They say it's "something in the backend" that they're looking into, but they don't know what or when they'll be able to fix it.
And every basic task we've asked for so far hasn't been possible at all.