ShipStation , 647 reviews

Overall rating
Counts per rating level
  • 76% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
June 7, 2023

They almost have worse service than Shopify. Almost. Not worth the ever-increasing-amount of money. Better platforms for cheaper. Wish the FTC would stop Auctane from buying up all their competitors, gutting the service and jacking up the rates.

Flush Packaging
United States
Time spent using app: 4 months
June 6, 2023

Terrible app. We often have issues with orders not uploading. ShipStation Support can take days to begin investigating issue. Huge headache!

United States
Time spent using app: 3 months
June 5, 2023

Very very buggy. Used to be great. If anyone can recommend an alternative please do so. This software is a mess.

Sankofa Edition™
United States
June 5, 2023

I used ShipStation for years and it worked well. Recently they changed their Shipsurance to Parcel Guard. When I agreed to using it, ShipStation stole the balance I had in Shipsurance. I contacted support and they did not acknowledge the problem. They claimed it was transferred to my account, but upon running a report I did not see the added money. Thus they STOLE my balance. I assume others had this happen and SS likely made a lot of money. I canceled the app and now use PirateShip which is a pay per label deal with NO monthly fees.

Tin Can Sally
United States
June 1, 2023

Horrible experience, constant issues with the log-in and with orders not uploading. Perfect example of an app that was good until the startup was purchased by a bigger company.

Fendrihan Canada
Time spent using app: About 8 years
April 25, 2023

The app works great when it works, but when it glitches and your shipping company charges you 30,000 for labels that were made by mistake, Shipstation is dismissive and slow to respond, let alone correct the issue.

Very very dissapointed in their level of service.

Time spent using app: 11 months
April 24, 2023

If you do a high volume of orders this is NOT the software to use. We are supposed to be processing 2k orders per day right now, however our scale connection in Shipstation has been broken for ELEVEN days! A support ticket was open and escalated and then nothing. This is frequently the case, there is no level of priority to serious issues.
Last year something changed in the scan to ship process which required an extra click. It took them over a month to finally come back with "That's just how the program works now".

Great Garden Plants
United States
Time spent using app: Almost 2 years
April 21, 2023

I'm a huge fan of this service and all the ShipStation employees I've talked to!
This app has helped me save time and money on labels. Thank you!! 10/10 recommend!!

United States
Time spent using app: 8 months
April 21, 2023

We have used Shipstation for many years now. They have recently revamped their customer service department and have been very helpful with setting up automation and integration with our Shopify page. One of the best shipping solutions in the market

United States
Time spent using app: Almost 3 years
March 30, 2023

PRO's: I haven't found an alternative that is better or I would have switched already.

CON's: 1) The automatic import of orders every hour was discontinued by shipstation without informing anyone so that they can create a instantaneous import for which they have no idea when it will be available. 2) Recently there have been a lot of glitches. 3) The new layout is missing stuff that the old layout had. 4) You can't assign a item to a package so when the tracking number is sent to shopify it marks the entire order as fulfilled even if you only shipped 1 of the 5 items on the order.

Bakers Authority
United States
Time spent using app: Over 6 years