Reviews (657)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app transformative for streamlining shipping and order fulfillment, offering affordable international rates and seamless multi-channel integration with platforms like Shopify, Amazon, and eBay. They appreciate its user-friendly interface and powerful automation features, such as batch label creation and automated workflows. The app is praised for reliable performance, improved fulfillment speed, and reduced errors. Onboarding and support teams are commended for professionalism and responsiveness in optimizing workflows.
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We've used Shipstation for nearly a decade and every time there is an issue with their service (Going down for 3+ days, billing issues, etc), you realize just how bad their customer support is. The staff is outsourced and it clearly shows. We were charged nearly 3x our usual plan's rate for "addons" that were deceptively hidden and/or that we did not actually select. They refused to refund us for these unused features when we got our bill. The company is currently in a merger, so it seems they are doing everything to make their books look good, but really - it was never good.
Hi there, thank you for reaching out and sharing your experience. Our team has reached out to you in your open ticket and offered to correct this. Please respond there at your earliest convenience. Hoping to hear from you shortly!
ShipStation has been our shipping and logistics partner for 10 years and we've shipped over 100,000 orders on their platform with no interruptions of service and saved thousands. Convenient integrations with Shopify, Amazon, eBay and more. Highly recommend.
Shipstation has been attached to our Canada Post account - which we never use.
They were hacked, and did not inform ANY of their customers. I have been charged $18,230.00 - and now have to work to get this cash back from Canada Post and my bank.
Sucks you guys got hacked, but you should get ahead of it and disconnect ALL customer connections.
We are sorry to hear about this experience and completely understand your frustration. We do, however, want to assure you that ShipStation was not hacked. We take the security of our customers' accounts very seriously. We have reached out to the email associated with your account to gather more information and get to the bottom of this as quickly as possible. Please keep an eye out for that message and respond at your earliest convenience!
For the most part it all works fine. There have been some automatic updates that have caused our local pickup orders to stop being visible in Shipstation for our shipper to fulfill. This is after 10+ years of no issues. I have not been able to get that resolved.
Overall we have had a good experience, but little things like this impact how we function.
Hi there, thank you for your review! Our team has reached out to you in order to assist with your missing pickup orders. Hoping to hear back soon!
We are loving switching to Shipstation for our shipping needs. Chelly Bell from the implementation team has been amazing to work with. She is great at making sure all of our questions are answered and that our workflow is set to meet our needs! She is very patient and helpful!
No response to my support ticket for almost one month. I was excited to have both shipping and my returns solution in the same place, but the Returns setup has been stuck in an error for nearly a month. Only response is that it has been escalated to someone senior. No one has reached out other than that. Would still love to use it if someone would help get it going!
We are so sorry and this is absolutely not the experience you should have had. We want to make it right immediately. We are escalating this now to ensure the right person reaches out to you as soon as possible. Please keep an eye on your inbox. We are on it.
We have used Shipstation for many years and find it suits our situation well. The integration with Shopify works fine, we have no problem and its always connected. The staff are really good and helpful. The staff response has improved heaps.
Hey there, thank you for leaving your review! Our team has reached out to help you with your pickup orders. Hoping to hear back soon, and have a great rest of your day!
Shipstation has been a lifesaver for us. Simplifies the shipping aspect, and integrates well with Shopify. Been using them for almost 10 years now.
We have used ShipStation for almost 2 years now and are very happy with it. We were working with Chelly to implement their inventory management system however we had to put that on hold for now due to a rebrand. We hope to continue with it at a later date as we really liked how it was set
Eric is the entire reason we adore Shipstation so much. The service we get from the team at shipstation is what makes this app the best on our store. The app has changed our entire dispatch method in the best way. We went from manually dispatching orders too sending all products in the most efficient way possible. We never have issues or errors in picking anymore. We would be lost without shipstation!
