Reviews (630)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for streamlining shipping and order fulfillment, reducing manual work, and improving efficiency. It's praised for batch label creation, automated workflows, and multi-channel order handling. The app integrates well with platforms like Shopify, Etsy, and Amazon, offering discounted rates and a user-friendly interface. Merchants appreciate its scalability and reliable performance. Customer support is noted for being responsive and expert, aiding in onboarding and problem resolution.
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For the most part it all works fine. There have been some automatic updates that have caused our local pickup orders to stop being visible in Shipstation for our shipper to fulfill. This is after 10+ years of no issues. I have not been able to get that resolved.
Overall we have had a good experience, but little things like this impact how we function.
Hi there, thank you for your review! Our team has reached out to you in order to assist with your missing pickup orders. Hoping to hear back soon!
We have used Shipstation for many years and find it suits our situation well. The integration with Shopify works fine, we have no problem and its always connected. The staff are really good and helpful. The staff response has improved heaps.
Hey there, thank you for leaving your review! Our team has reached out to help you with your pickup orders. Hoping to hear back soon, and have a great rest of your day!
Shipstation has been a lifesaver for us. Simplifies the shipping aspect, and integrates well with Shopify. Been using them for almost 10 years now.
This is a great app when everything is working the way it should. Labels are 20 times faster than doing them manually and it is easy to use. I had an issue with connection and although it took a while to fix through chat, Justin was incredibly helpful and resolved my issue.
Hi there, thank you for bringing this to our attention. We understand how frustrating it must be to experience issues after things had been working well, especially after spending so much time trying to get support.
We’ve located your open ticket and have flagged it with our team for priority follow-up. Someone will be reaching out to you shortly to help get this resolved as quickly as possible. We appreciate your patience and the opportunity to make this right.
This app works great. We have been using it for over 8 years. We just had some new features installed, and Darren Dybala, our onboarding specialist, was great. He really took the time to help us get some new features set up and to optimize some features we have been using for years.
We are loving switching to Shipstation for our shipping needs. Chelly Bell from the implementation team has been amazing to work with. She is great at making sure all of our questions are answered and that our workflow is set to meet our needs! She is very patient and helpful!
We've been using shipstation for 4+ years. It's grown with us and handled most of our needs. Luis has been a big help handling our account over the years. Very responsive any time we have an issue or question.
We love Shipstation which is why we decided to switch back! Chelly, our implementation manager, was thee absolute best in helping us get setup in no time. She literally knows Shipstation like the back of her hand. I’m sad we only get to work with her at the beginning but she has set us up for success on Shipstation!
I’ve been using ShipStation for a year now, and I have to give a massive shoutout to Luis Bello on their support team. He has been absolutely great! Every single time I have a question, his response time is amazing, sometimes I feel like he must be working from home because he is just always there and ready to help. I am very satisfied with the app overall, but honestly, I plan to keep using ShipStation purely because of the top-tier support from people like Luis. Highly recommend!
As a Shopify merchant, ShipStation has really streamlined our shipping and order fulfillment process. The integration has made it much easier to manage orders, improve efficiency, and keep fulfillment running smoothly.
A special shout out to Darren D., our implementation manager, who was incredibly helpful throughout onboarding. He was responsive, knowledgeable, and made the setup process seamless.
We’ve had a great experience and would recommend ShipStation to other Shopify businesses looking to simplify fulfillment.
