Reviews (815)

Overall rating
4.1
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing shipping efficiency, especially for high-volume businesses. They value its automation features, seamless integration with multiple platforms like Shopify and Amazon, and tools for selecting cost-effective shipping rates. The app is praised for its reliability, responsive customer support, and user-friendly interface, making it scalable and effective in supporting business growth through streamlined shipping processes.

December 29, 2024

Absolutely, unequivocally a 0 star experience. We are a former customer who used Shipstation for years through 2022, and attempted to reinitiate service 11/2024 with no success and ABSOLUTELY no assistance from Shipstation Support.

I would be extremely confident in stating that there is no service. "Chat" (unless you have their highest tiered service) is an unhelpful AI that simply reroutes you ...

the beehive
United States
Over 8 years using the app
January 27, 2025

STAY AWAY. Not only is the app $30 a month, but it never works now.

I cannot tell you how many times over the past few months I have been at the post office to drop of shipments and I either was not able to open the app to access my scan sheet, or I was locked out of my account for 0 reason.

To make matters worse, their customer support is very bad. So not only did my packages get misshipped ...

White Knuckle Studios
United States
10 months using the app
ShipStation replied January 28, 2025

Hey there, thank you for sharing your feedback! We've located your most recent ticket, and a team member will be reaching out shortly to assist you. We're sorry to hear about ...

December 19, 2024

I’ve been using ShipStation for the past six months and have really enjoyed it—until I ran into a major issue two days ago that was preventing me from purchasing labels. It seemed like a unique problem, and I wasn’t sure they’d be able to find a solution. I was just about to make the decision to permanently switch away from ShipStation. However, Gabriela R., my implementation manager from six ...

The Cafe Passport
Canada
8 months using the app
January 6, 2025

Absolutely stay away unless you have no choice.

We pay $40 a month for this app and over the last 2 months it has been comically bad. The mobile scan sheet never loads when I go to the post office, which results in lost packages, lately it has trouble pulling rates for common carriers like USPS, the mobile app often won't even let you login, and today I cannot even access the app or website to ...

Dope Headwear
United States
Over 1 year using the app
ShipStation replied January 8, 2025

Hey there, thank you for reaching out with this feedback! We've contacted you via the email on your account to gather additional info and see what we can do to fix the issues ...

November 27, 2024

Shipstation support is a joke. They are foolish, ignorant, and will waste your time with multiple basic responses that are as useless as asking if the computer is turned on... IYKYK. Unfortunately this is NOT a 1 time occurrence, it is the norm. For example, I submitted a bug report where the packing slip is literally printing the words "[notes from buyer]" instead of the actual notes from buyer ...

PaulaMax Jewelry
United States
Almost 7 years using the app
ShipStation replied December 2, 2024

Hey there, thank you for your review! We have located your open ticket and a team member has been in touch to assist. Thank you again for bringing this to our attention and ...

February 5, 2025

Pricing is so fair and have run into very few issues!

Marco Pelusi Studio
United States
Almost 3 years using the app
December 19, 2024

What seems to have started with the right foot forward, has turned to be a nightmare. The only reason I'm leaving a 1 star review is because I can't go lower. I'm on the paid version still on trial, and despite over a week of back and forth with not 1 but 3 support agents plus some others from Shopify, it seems no one can figure out why Shopify isn't connecting to ShipStation.

Frustrated of the ...

by valenti® ORGANICS
United States
22 days using the app
February 6, 2025

Superbe application qui permet de fusionner les informations de la boutique shopify à la plateforme shipstation (nom et adresse d'expédition sans avoir a tout entrer l'information manuellement, si le poids de l'article est entré dans la boutique l'info va suivre) le type de colis et le transporteur peuvent être sélectionnés par défaut, reste plus qu'a imprimer l'étiquette d'expédition dont on ...

That'so Italy
Canada
Over 4 years using the app
October 29, 2024

I like Shipstation but I have small problems about once a month and it gets frustrating.

Gods10com
United States
Over 4 years using the app
ShipStation replied November 6, 2024

Thank you for your review! We are reaching out to the email on your account to gather some additional context on these pain points. Please keep an eye out for our message and ...

October 10, 2024

This is the 3rd shipping platform I've used with Shopify. ShipStation is by far the best. All of the big shipping platforms contract for very similar rates, so for me its not about saving money. ShipStations support is where they shine. I've never had an outage for more than an hour or so and have never had to wait more than 10-15 minutes to talk to support, even on weekends or off hours.

Vermont Brownie Company
United States
About 4 years using the app