Reviews (815)

Overall rating
4.2
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its efficiency in automating and streamlining shipping processes, saving time and costs. It is praised for its seamless integration with platforms like Shopify, Etsy, and Amazon, and features such as USB scale connectivity and label printing. The interface is user-friendly, and the app is noted for its reliability and quick processing times, crucial for fast shipping requirements. Customer support is responsive and accessible, enhancing the user experience with features like customizable shipping labels and notifications on carrier pricing changes.

October 10, 2024

This is the 3rd shipping platform I've used with Shopify. ShipStation is by far the best. All of the big shipping platforms contract for very similar rates, so for me its not about saving money. ShipStations support is where they shine. I've never had an outage for more than an hour or so and have never had to wait more than 10-15 minutes to talk to support, even on weekends or off hours.

Vermont Brownie Company
United States
About 4 years using the app
November 27, 2024

Shipstation support is a joke. They are foolish, ignorant, and will waste your time with multiple basic responses that are as useless as asking if the computer is turned on... IYKYK. Unfortunately this is NOT a 1 time occurrence, it is the norm. For example, I submitted a bug report where the packing slip is literally printing the words "[notes from buyer]" instead of the actual notes from buyer field contents for random orders. I submitted PICTURES of an actual printed packing slip of what it looks like when it generates correctly, and another picture of what it looks like with incorrect generation. I pay extra for an upgraded plan to be able to customize my packing slips. I created this packing slip about 8+ YEARS ago. Shipstations response? Their "answer" is that they do not help with HTML. Uuuuuhm NO this is NOT an HTML issue whatsoever, and they'd know this if they looked at my example pictures even just once. JUST ONCE. LOOK. AT. THE. PICTURES! If I did the HTML wrong I would not have an example of a correct packing slip generation, right? This is just ONE packing slip template that's affected, and it's random orders. But it'll be a miracle if I have to waste less than 10 emails just to get them to even check out the bug. The crazy thing is that back in the day, around 10+ years ago an English speaking USA based support rep used to pick up the phone and call you. Imagine that!

PaulaMax Jewelry
United States
Almost 7 years using the app
ShipStation replied December 2, 2024

Hey there, thank you for your review! We have located your open ticket and a team member has been in touch to assist. Thank you again for bringing this to our attention and have a great rest of your week!

October 1, 2024

Absolutely love ShipStation! It has streamlined my shipping process and saved me so much time. The user-friendly interface makes it easy to manage orders, and the integration with various platforms is seamless. Customer support is also top-notch—always quick to help. Highly recommend it for anyone looking to simplify their shipping! ⭐⭐⭐⭐⭐

KP Pigments
United States
Over 4 years using the app
September 26, 2024

This app will use to be great. It now crashes during each print attempt. You have to login and reset multiple times per day. Submitting tickets to directly to ship station results in fast responses but no results. This is no benefits to either party.

Learn how to print labels Stationstation and stop crashing. Stop releasing new UI's and focus on basics that improve time.

As you can see I have been using this app for many years and they can and should be doing better..

AtlasPacks
United States
About 6 years using the app
ShipStation replied September 30, 2024

Thank you for your review! We'd love to get on the phone with you and get some additional context around the issues you have outlined for us. We have located your account and will be reaching out there shortly. Have a great rest of your week!

October 6, 2024

Terrible integration with Shopify.
- If an order is edited (products change, address updated, notes added etc) that edit in Shopify does not flow over to Shipstation. So as a small business owner I need to make the edits twice.
- I have two different warehouses and Shopifys split shipping is not supported as an integration with Shipstation.
- I have an app on Shopify that makes beautiful, branded packing slips and invoices. But these do not travel over to Shipstation so my packages have this totally mediocre packing slip thats not on-brand for my upscale company.
- I sell wholesale on Faire and while Faire and Shopify integrate beautifully when the orders flow through to Shipstation they are all screwed up with testers not registering properly and discounts showing up in a very confusing way. So every time I get a wholesale order through Faire I need to manually email them the packing slip so they can pick and fill correctly.
I love my warehouse but wish they did not need to use Shipstation. I feel Shipstation does not care one bit about the business using Shopify, only about the warehouses.

Wms&Co.
United States
About 3 years using the app
ShipStation replied October 8, 2024

Hi there, thank you for your review! We appreciate your feedback. We've reached out to the email on file for this account and are hoping to hear back soon so we can discuss these points in greater detail. Hoping to hear back shortly!

October 29, 2024

I like Shipstation but I have small problems about once a month and it gets frustrating.

Gods10com
United States
Over 4 years using the app
ShipStation replied November 6, 2024

Thank you for your review! We are reaching out to the email on your account to gather some additional context on these pain points. Please keep an eye out for our message and have a great rest of your week!

August 13, 2024

This is the one tool that our company could not live without. The amount of time and money it saves us is priceless. The automated rules ensure we are always selecting the cheapest rates possible in a seamless integration. This saves also saves many hours each day so we can utilize our staff for more important tasks. Customer support is amazing as well. We have always gotten quick answers to questions and they always go above and beyond to solve our problems. Special shout out to Chelly Bell the latest rep who helped us find solutions to help save us money and make our dad to day that much easier.

www.MarineVinylFabric.com
United States
Almost 9 years using the app
November 5, 2024

ShipStation helps us manage multiple sales channels on one shipping platform. The integrations are smooth, and when we needed help, the account setup assistance was amazing! We have been able to streamline so many SOPs and our quick shipping department is now scary fast and accurate. A+

Shoyeido USA Wholesale
United States
About 2 months using the app
ShipStation replied November 7, 2024

Thank you so much for sharing your experience with ShipStation! We're thrilled to hear that our platform has helped you manage multiple sales channels and streamline your processes. It’s always our goal to make shipping as efficient and seamless as possible, and we’re glad that the setup assistance provided you with a smooth start. “Scary fast and accurate” is exactly what we strive for! Thank you for trusting us with your shipping needs – we’re here whenever you need us. A+ customers like you make it all worth it!

Edited November 23, 2024

Shipstation used to be amazing. It's still decent but lately they have had constant bugs, lag times, down times, stuff doesn't sync right. It's still worth the money but barely.

I've downgraded my 3 star review to 2 stars. Constant login issues. Every time they "upgrade or update" their system and/or platform, the issues seem to be worse.

Be prepared to trouble shoot on a consistent basis.

Jekyllhyde Apparel
United States
Almost 3 years using the app
ShipStation replied October 7, 2024

Hey there, thank you for taking the time to write your review! We have sent a request to the email on file for additional information regarding the specifics of the issues you have run into. We're hoping to hear back shortly! Please have a wonderful rest of your day.

October 23, 2024

Great app for shipping and keeping track of orders and shipments, especially if you own stores in different platforms

Old Resaca Mercantile
United States
10 months using the app