Reviews (632)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app transformative for streamlining shipping and order fulfillment, offering affordable international rates and seamless multi-channel integration with platforms like Shopify, Amazon, and eBay. They appreciate its user-friendly interface and powerful automation features, such as batch label creation and automated workflows. The app is praised for reliable performance, improved fulfillment speed, and reduced errors. Onboarding and support teams are commended for professionalism and responsiveness in optimizing workflows.
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We've been using ShipStation for several years now - and it keeps getting better. We're really happy with the reliability and flexibility of its options. The ability to make you own automations is one of their best features. The user interface is simple, logical and easy to navigate. Plus their new WMS features for efficiency are a game changer. However, the best feature of ShipStation is actually its people and team. Whenever we require any service and support, they're always responsive, prompt and helpful. They seriously set the standard when it comes to support. If I could choose 6 stars instead of 5, I would. I'd highly recommend ShipStation, and for well more than just a shipping solution.
Had a fantastic implementation session with Darren Dybala, who walked me through my premium tier setup, rate shopping automations, ShipStation Connect buildout, and batch shipping logic, along with a range of operational improvements. Great conversation, great guy, and a great product all around.
We have used ShipStation for almost 2 years now and are very happy with it. We were working with Chelly to implement their inventory management system however we had to put that on hold for now due to a rebrand. We hope to continue with it at a later date as we really liked how it was set
No response to my support ticket for almost one month. I was excited to have both shipping and my returns solution in the same place, but the Returns setup has been stuck in an error for nearly a month. Only response is that it has been escalated to someone senior. No one has reached out other than that. Would still love to use it if someone would help get it going!
We are so sorry and this is absolutely not the experience you should have had. We want to make it right immediately. We are escalating this now to ensure the right person reaches out to you as soon as possible. Please keep an eye on your inbox. We are on it.
Dan Gutierrez helped me out a ton. He was really clear in explaining the platform and researched answers to questions when he didn't know the answer, he made it very clear on how to best utilize shipstation. The platform has cut down our shipping time by a lot.
My only complaint is that we cannot attach documents electronically to shipments in regards to USMCA/CUSMA forms, 232 Steel and Aluminum forms, or designate our own broker when making shipments. These are requirements of nearly all shipments these days and this should be standard. If these changes were added, I would adjust my review to a five star.
I recently had the pleasure of working with Rakesh from the ShipStation support team, and I cannot recommend him highly enough. We were navigating a particularly complex setup, and Rakesh’s expertise was evident from the start. He was incredibly patient and professional, taking the time to explain every nuance of the configuration. Instead of just providing quick fixes, he ensured I understood how to truly optimize the platform for our specific needs. If you’re looking for someone who goes above and beyond to ensure customer success, Rakesh is your person!
I had a great experience working with RJ De Vera on implementing ShipStation. He was incredibly patient, knowledgeable and resourceful-especially since some of the tasks I brought to him were not typical for a standard startup setup.
What really stood out was his attitude. Despite working during what would normally be sleep hours, he was always positive, engaged and ready to help.
We’ve used ShipStation years ago for a local business, but now we’ve connected it across our online stores. The integration has been seamless so far and we’re looking forward to seeing it fully in action as orders begin to come in.
Thanks to RJ, my knowledge of ShipStation was quickly refreshed, and I was able to get everything set up efficiently-even without being particularly tech-savvy.
Highly recommend working with him.
This is a great app when everything is working the way it should. Labels are 20 times faster than doing them manually and it is easy to use. I had an issue with connection and although it took a while to fix through chat, Justin was incredibly helpful and resolved my issue.
Hi there, thank you for bringing this to our attention. We understand how frustrating it must be to experience issues after things had been working well, especially after spending so much time trying to get support.
We’ve located your open ticket and have flagged it with our team for priority follow-up. Someone will be reaching out to you shortly to help get this resolved as quickly as possible. We appreciate your patience and the opportunity to make this right.
Onboarding and Implementation was a breeze. This app makes our shipping process easier by 10 fold. We have lessened our shipping rates and increased our workflow through our shipping department. I would recommend this app/service to anyone look to get an edge on shipping!
Sertel was super helpful in setting up our store!
Thanks Sertel!!!
