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User for 8+ years. Shipstation is powerful, but a bit buggy, with occasional small issues to fix. That said they are clearly committed to constant improvement, and consistently are making upgrades and improvements. Support is responsive, I had a tier problem that really frustrated me but to their credit they fixed it. I am continuing forward with SS as a result of that.
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Emily was very helpful setting up our Shipstation account with, and we have found it to be a lot more efficient than anything else we have tried! I would recommend.
There have been near-flawless interactions. It has cut down on shipping costs and errors. The only issue I have is with claims. They always need to be approved, which is complex and rare.
There are a few connectivity issues that should be fixed but other than that we are super happy we switched from Shippo to Ship Station. Love the added functionality and most of the scale integration. Has improved our shipping efficiency tremendously!
We've been using ShipStation for several years and the integration with Shopify is seamless. The app has robust features that scale easily based off the size of your business. It is easy to comparing shipping rates for companies like USPS, FedEx, DHL and UPS. The automation tools are robust and allow for ease when customizing a specific workflow down the employee level. After 6 years of using this product our only complaint is that users are still not able to automate package sets on shipments with multiple packages.
All options are not provided each time. Shipstation at times does not provide all the information needed like previous order information or ship by information to be printed on invoices
Very easy to set up and train people quickly. The Integration into Shopify was very quick and simple and has no down time.
I like Shipstation but I have small problems about once a month and it gets frustrating.
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I would like better tutorials explaining how to troubleshoot problems that arise when using multiple stores/multiple branded labels/ pick lists. My branded forms are crossing over and show up in the wrong store's printed items.
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*UPDATE JAN 2016 #2*
A rep from shipstation called our business to discuss features they are working on. Sounds promising.
*****
*UPDATE JAN 2016*
In 2012, Shipstation was cutting edge. I think they stopped working on major features in 2014. Now looking at alternatives.
If you run a small business and need a pure shipping solution, shipstation is still a winner. If you need expanded functionality (barcodes, inventory management, etc), look elsewhere
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AUG2012 review: Good product. Much better features than the other option on shopify. Def still some bugs though, especially in the automation rules... however, support has been responsive.