ShipStation , 672 reviews

Overall rating
3.6
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
June 8, 2022

Extremely reliable with few limitations. Customer service is great when an occasional issue or outage does occur. I would recommend this to anysmall to mid sized business

Sourpuss Clothing
United States
11 months using the app
January 3, 2022

Very easy to set up and train people quickly. The Integration into Shopify was very quick and simple and has no down time.

Luum Textiles Canada
Canada
Over 4 years using the app
March 23, 2022

Very slow in the afternoon in rush period before Xmas hope this will be corrected for next year since it is 50% of our yearly sales All the rest is fine

Standout EDC
Canada
Over 1 year using the app
August 30, 2021

We've been using ShipStation for several years and the integration with Shopify is seamless. The app has robust features that scale easily based off the size of your business. It is easy to comparing shipping rates for companies like USPS, FedEx, DHL and UPS. The automation tools are robust and allow for ease when customizing a specific workflow down the employee level. After 6 years of using this product our only complaint is that users are still not able to automate package sets on shipments with multiple packages.

Surfer Dudes
United States
Over 6 years using the app
September 28, 2021

We love ShipStation! Very user friendly, and has helped streamline our order fulfillment. Highly recommend.

Betsy Boo's Boutique
United States
About 4 years using the app
December 6, 2021

We've been using ShipStation for a year now and have had no issues. Does exactly what we need. We were easily able to find the answers to any questions we had.

Saffron + Blue Gifts
United States
About 1 year using the app
May 7, 2021

I would like better tutorials explaining how to troubleshoot problems that arise when using multiple stores/multiple branded labels/ pick lists. My branded forms are crossing over and show up in the wrong store's printed items.

linengarb.com
United States
About 4 years using the app
ShipStation replied May 19, 2021

Thanks for sharing your feedback! We love to hear how we can improve your experience.

August 25, 2021

ShipStation is awesome, it's made a huge impact in the efficiency of our fulfillment. We use it with multiple sales channels, not just shopify, and have been very happy. The only reason for 4 stars (instead of 5) is because I couldn't find an easy way to feed live rates from Shipstation to our Shopify store based on dimensions and weight. Maybe I missed it somewhere, but we'd like customers to just pay actual shipping costs and instead we have estimates based on size/weight buckets.

ceilingscenes
United States
6 months using the app
September 9, 2021

Overall great as it pulls in orders from many different stores / platforms. The inventory tracking doesn't seem to work, but otherwise great.

CBSAFARI
United States
4 months using the app
August 25, 2021

We've been using Shipstation for 3 years, shipping around 1000-1500 packages per year. The switch to Shipstation from manual shipping through the USPS was a quantum leap forward in efficiency. We couldn't run our business without Shipstation. Shipstation is perfect in nearly every regard except one: they aren't integrated fully with their parent company, Stamps.com. USPS international shipping options are not named the same in Stamps.com and Shipstation, which leads to confusion. I spent a few hours working with Shipstation user support to deal with the situation and it still wasn't resolved. I wish that Shipstation would change their shipping options to match the names that are officially used by USPS and Stamps.com. It's still not clear to me if Shipstation is permitting me to purchase all of the shipping options offered through my Stamps.com account (which was set up through Shipstation).

KVgear
United States
5 months using the app