Reviews (814)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its efficiency in automating and streamlining shipping processes, saving time and costs. It is praised for its seamless integration with platforms like Shopify, Etsy, and Amazon, and features such as USB scale connectivity and label printing. The interface is user-friendly, and the app is noted for its reliability and quick processing times, crucial for fast shipping requirements. Customer support is responsive and accessible, enhancing the user experience with features like customizable shipping labels and notifications on carrier pricing changes.
Refine
-
By rating
I like Shipstation but I have small problems about once a month and it gets frustrating.
Thank you for your review! We are reaching out to the email on your account to gather some additional context on these pain points. Please keep an eye out for our message and have a great rest of your week!
There are a few connectivity issues that should be fixed but other than that we are super happy we switched from Shippo to Ship Station. Love the added functionality and most of the scale integration. Has improved our shipping efficiency tremendously!
There have been near-flawless interactions. It has cut down on shipping costs and errors. The only issue I have is with claims. They always need to be approved, which is complex and rare.
All options are not provided each time. Shipstation at times does not provide all the information needed like previous order information or ship by information to be printed on invoices
ShipStation is our go-to app for shipping. Makes things so much easier. With 25+ orders a day it only takes me roughly 30 seconds to fill and ship a order. Could use a lot of tweaks and feature upgrades but I'm sure they are working hard to get us more features. A highly recommended eCommerce app.
A very useful app that has already saved us a ton of time while we are shipping. The only reason it is not getting a perfect review is that it is so huge that a bit of training is needed to take full advantage of its features. Excellent customer service is provided, with your own rep; call and email response times have always been within 24 hours.
I am extremely dyslexic, and visually speaking --the dash looks very overwhelming. That said, everything makes sense, so I was quickly able to get up and running without the help of tutorials... Batch orders, simple. International orders, simple.
I found the icons very useful (hovering reveals icon meaning) and saves you time not having to drill-down into an order to see the status.
I'd give it more stars, but I haven't used any other app/service so I'll leave room for potential.
Cheers
We've been using ShipStation for several years and the integration with Shopify is seamless. The app has robust features that scale easily based off the size of your business. It is easy to comparing shipping rates for companies like USPS, FedEx, DHL and UPS. The automation tools are robust and allow for ease when customizing a specific workflow down the employee level. After 6 years of using this product our only complaint is that users are still not able to automate package sets on shipments with multiple packages.
I would like better tutorials explaining how to troubleshoot problems that arise when using multiple stores/multiple branded labels/ pick lists. My branded forms are crossing over and show up in the wrong store's printed items.
Thanks for sharing your feedback! We love to hear how we can improve your experience.
We've been using ShipStation for a month now and it has changed the way we do order fulfillment. We can batch up shipping labels to send to our warehouse and send tracking numbers to our customers, all in just a few clicks. It's fantastic.