Reviews (816)

Overall rating
4.1
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing shipping efficiency, especially for high-volume businesses. They value its automation features, seamless integration with multiple platforms like Shopify and Amazon, and tools for selecting cost-effective shipping rates. The app is praised for its reliability, responsive customer support, and user-friendly interface, making it scalable and effective in supporting business growth through streamlined shipping processes.

March 15, 2024

This must be the worst app I've ever seen. The support is so useless they always blame it on you instead of fixing the app or give you "possible reasons" with no solutions or they ignore you completely. The app has so many issues from not importing discounts, wrong custom invoices not matching the order totals, not dispatching the orders, have to update the platforms manually etc etc . Absolute disgusting!

DreamBuy
United Kingdom
Over 1 year using the app
ShipStation replied March 18, 2024

Hey there, thank you for taking the time to leave a review. We’re sorry to hear that our team missed the mark. Here at ShipStation, we strive to provide the best support partnership in the industry. Our team has located your open ticket and will be in touch shortly to assist. We hope for the opportunity to make this right. Thank you!

April 30, 2024

I love Ship Station, very easy to use, amazing live US based customer service. Thank you!

Pinsy Shapewear
United States
Almost 2 years using the app
March 7, 2024

Hands down the worst app I've ever used. Things break all the time, nothing works properly, features suck for an app in development for 10+ years, customer service is basically just set up to tell you nothing is possible or "under investigation" with no follow ups or a follow up after like 2 months - with of course no resolution. I don't ever leave reviews for good or bad apps. This is definitely the one exception, and the $0.08/label on bringing our own carrier was icing on the cake.

PAP MD
United States
8 months using the app
ShipStation replied March 8, 2024

Thank you for your review! We're sorry to hear that we have missed the mark but would love the opportunity to make it right. We have located your open ticket and will be in touch to assist shortly!

March 29, 2024

With its recent updates, quantities are not imported from Shopify and thus return labels cannot be created. It's frustrating and there is no apparent fix!

iCowhide UK
United Kingdom
Over 3 years using the app
ShipStation replied April 1, 2024

Hey there, thank you for your review! We're sorry to hear you've had some trouble with the quantities in your orders. We have located your account and a member of our team will be reaching out soon to assist. Have a great rest of your week!

August 15, 2024

I like the way you can select your prefer carrier. Differentiate between residential and commercial address.

Hampton Chocolate Factory
United States
2 months using the app
April 30, 2024

ShipStation is easy to use affordable and if you have a question which happens twice a year someone always picks up the phone.

Boomerang
United States
Over 3 years using the app
Edited August 14, 2024

I've found the people at ShipStation to be attentive and great to work with. It's a good product.

Mostly Good Books
Australia
About 1 month using the app
ShipStation replied August 13, 2024

Thank you for reaching out! We're sorry to hear about this experience and have emailed you via ticket 7040371 requesting some information to resolve this cancelation. Hoping to hear back from you shortly!

June 14, 2024

I have saved so much money moving over to Shipstation. Their account managers have help me to save even more by helping to optimize my shipping processes. Its not just an app, its a whole team to support your business

JosaBeauty
United States
About 2 months using the app
August 12, 2024

Great reps. Great help center. Great product.

Optishot Golf
United States
Over 2 years using the app
Edited October 4, 2024

great app. easy to ship !We use it all the time.

Premium Teas
Canada
About 3 years using the app