Reviews (816)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing shipping efficiency, especially for high-volume businesses. They value its automation features, seamless integration with multiple platforms like Shopify and Amazon, and tools for selecting cost-effective shipping rates. The app is praised for its reliability, responsive customer support, and user-friendly interface, making it scalable and effective in supporting business growth through streamlined shipping processes.
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This must be the worst app I've ever seen. The support is so useless they always blame it on you instead of fixing the app or give you "possible reasons" with no solutions or they ignore you completely. The app has so many issues from not importing discounts, wrong custom invoices not matching the order totals, not dispatching the orders, have to update the platforms manually etc etc . Absolute disgusting!
Hey there, thank you for taking the time to leave a review. We’re sorry to hear that our team missed the mark. Here at ShipStation, we strive to provide the best support partnership in the industry. Our team has located your open ticket and will be in touch shortly to assist. We hope for the opportunity to make this right. Thank you!
I love Ship Station, very easy to use, amazing live US based customer service. Thank you!
Hands down the worst app I've ever used. Things break all the time, nothing works properly, features suck for an app in development for 10+ years, customer service is basically just set up to tell you nothing is possible or "under investigation" with no follow ups or a follow up after like 2 months - with of course no resolution. I don't ever leave reviews for good or bad apps. This is definitely the one exception, and the $0.08/label on bringing our own carrier was icing on the cake.
Thank you for your review! We're sorry to hear that we have missed the mark but would love the opportunity to make it right. We have located your open ticket and will be in touch to assist shortly!
With its recent updates, quantities are not imported from Shopify and thus return labels cannot be created. It's frustrating and there is no apparent fix!
Hey there, thank you for your review! We're sorry to hear you've had some trouble with the quantities in your orders. We have located your account and a member of our team will be reaching out soon to assist. Have a great rest of your week!
I like the way you can select your prefer carrier. Differentiate between residential and commercial address.
ShipStation is easy to use affordable and if you have a question which happens twice a year someone always picks up the phone.
I've found the people at ShipStation to be attentive and great to work with. It's a good product.
Thank you for reaching out! We're sorry to hear about this experience and have emailed you via ticket 7040371 requesting some information to resolve this cancelation. Hoping to hear back from you shortly!
I have saved so much money moving over to Shipstation. Their account managers have help me to save even more by helping to optimize my shipping processes. Its not just an app, its a whole team to support your business
Great reps. Great help center. Great product.
great app. easy to ship !We use it all the time.