Reviews (816)

Overall rating
4.1
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing shipping efficiency, especially for high-volume businesses. They value its automation features, seamless integration with multiple platforms like Shopify and Amazon, and tools for selecting cost-effective shipping rates. The app is praised for its reliability, responsive customer support, and user-friendly interface, making it scalable and effective in supporting business growth through streamlined shipping processes.

Edited May 6, 2024

After my review Justin B. Replied from Shipstation on April 23rd they said they would escalate the problem it's now May 6th and still no response. For some reason Fedex does not work and they can't seem to fix the problem.

Healthymouth Canada
Canada
6 months using the app
ShipStation replied April 23, 2024

Thank you for the review - we're sorry to hear that our Support has been unable to assist you, but we'd love the opportunity to help! We've reached out to the email on your account. Looking forward to working together with you and hoping to hear back soon!

May 17, 2024

outrageous fee structure. stay away cause one youre locked in they will keep on taking advantage of customers

HTM Lighting Solutions
United States
Almost 5 years using the app
ShipStation replied May 21, 2024

Thank you for the review! We also appreciate you bringing up your pain points with our new pricing structure. A team member will be reaching out to discuss this with you here shortly. Have a great rest of your day!

April 25, 2024

Integration was easy and the team helped us set up fairly quickly. Chelley was extremely helpful in the implementation stage and helped us with some great time-saving suggestions.

Creekside Estate Winery
Canada
About 1 month using the app
March 13, 2024

stancey has been a huge help! thank you for helping solve my problems!

Kechi Bath Company
United States
8 months using the app
March 26, 2024

User friendly interface, great shipping options, fast & friendly support & account management.

bohohippyshop
United Kingdom
8 months using the app
March 19, 2024

Works great. Orders transfer seamlessly from Shopify. Rates are spot on. Very efficient and friendly workflow!

SafeWatchSolutions
United States
11 months using the app
April 20, 2024

Our new 3PL uses this app for shipping labels so unfortunately we are stuck with them at least for now. Since moving to them I've seen a 20% increase in my shipping costs. They use Stamps.com for USPS which has shitty rates and you can't switch to shippo or pirate ship. You can hook up your own accounts if you have them for UPS, Fed Ex, DHL and some others but none that handle USPS. I'm also not in love with the way the app works and the customer service is non-existent. I want to add a rule for the packers to add an insert for orders auto-tagged in shopify as first time buyers but I can't get it to work and I can't get anyone to help. i'm spending way too much of my time on this app.

Shop Foodocracy
United States
About 1 month using the app
ShipStation replied April 23, 2024

Hey there, thank you for taking the time to post this review. We’re sorry to hear that our platform is not meeting your expectations - we’d love the opportunity to work with you and help optimize your shipping with ShipStation. We’ve reached out to the email on your account and look forward to partnering together. Thanks again!

March 19, 2024

It makes shipping cheap and easy!

Boosted Safe
United States
9 months using the app
May 29, 2024

Shipstation has made our shipping experience so much easier!

Complexity Shop
United States
About 2 months using the app
June 5, 2024

Software makes shipping our Sharts® a breeze.

Shart.com
United States
Almost 4 years using the app