Reviews (816)

Overall rating
4.1
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing shipping efficiency, especially for high-volume businesses. They value its automation features, seamless integration with multiple platforms like Shopify and Amazon, and tools for selecting cost-effective shipping rates. The app is praised for its reliability, responsive customer support, and user-friendly interface, making it scalable and effective in supporting business growth through streamlined shipping processes.

April 19, 2024

ShipStation's integration with Shopify has been a game-changer for our e-commerce businesses helping us greatly streamline our shipping processes.

The initial integration set-up was incredibly user-friendly and after just a few minutes easily syncs with Shopify to update orders and tracking information in real-time. It supports all of the carriers we use (and then some). As a business that ships everything from small USPS priority envelops all the way up to 85 pound ebikes flexibility is key to saving on ever increasing shipping costs.

Bicycle Warehouse
United States
Almost 7 years using the app
May 8, 2024

Great tool for aggregating orders from multiple platforms. Great shipping rates. Customer service is responsive and helpful.

You can use your own rates and their rates.

We've been using the tool since 2017 with a lot of success. It has helped us scale from 10-25 shipments a day to 2,000 shipments a day.

BenShot
United States
Over 7 years using the app
September 6, 2024

Buyer beware! I am on a trial acct still and its been a terrible experience-They charged me for my last 2 labels over & over again by saying I needed more & more funds and kept charging my credit card-but even though they charged me for 1 label 3 times in funds-I never received the label-I am unable to print any labels-there was not actual label or tracking created and yet they charged me 3 times for this label and then the same thing happened with another label rt after that-they currently owe me a refund of $221.08
You cannot get a human on the phone & I opened a "case" 2 days ago and no reply or refund so I will have to pursue thru credit card company. It's really bad-they charge you all sorts of charges for labels you never get & then try to get the refunds when it was their fault. Not ok -Stay far far away.

Nelson De La Nuez The King of Pop Art ® PopLand Studios
United States
11 days using the app
ShipStation replied September 9, 2024

Hi there, thank you for taking the time to leave your review! We're sorry to hear that this was a frustrating experience but would love the opportunity to make things right. We have reached out to you in your recent ticket to schedule some time to resolve this. Hoping to hear back from you shortly!

August 30, 2024

Great app . Saves time and money.

Surprise Gifts
United States
About 6 years using the app
September 12, 2024

Makes shipping easy!

Roger George Special Effects
United States
Over 5 years using the app
May 2, 2024

Great! Works really well with Shopify. Only complaint is orders take over an hour to import from Shopify to ShipStation, so sometimes I have to wait a bit before fulfilling a new order. Everything else is great! Super easy to set up and has all the features I need to run my small business.

Nurturing Seedlings
United States
About 1 year using the app
November 18, 2024

by far one of the most annoying bug infested app and company. Nothing works

BuyNeedles.ca
Canada
22 minutes using the app
ShipStation replied November 19, 2024

Hi there, thank you for taking the time to leave your review as well as your feedback! We've reached out to the email on your account to gather additional information. Hoping to hear back soon!

May 17, 2024

Chelly Bell has been wonderful with her support during the implementation process! She took the time to thoroughly understand the business needs and goals, ensuring that the implementation process was tailored to our specific requirements. Any questions or concerns I had, were met with patience and clarity, making the entire experience smooth and stress-free.

Chelly's technical proficiency with Ship Station is also impressive. She navigated the platform with ease, configuring it to work seamlessly with our unique needs. I feel a lot more confident about the launch of our new Shopify website after Chelly's assistance with everything!

Provident Jewelry E-commerce
United States
11 months using the app
April 30, 2024

ShipStation has been a crucial tool for our operations. It offers many amazing features and can do much more than you think at first. Been using it for over 2 years and very happy with it.

TheFreshener.com
United States
Almost 2 years using the app
June 12, 2024

Our company has been using Shipstation for over a year now. We started with very low volume but have grown quickly. The platform is flexible and easy to use, the rates are great, and the customer support has been tremendous. They listen and are eager to help. What more could you possibly need?

Signal Fulfillment Center
United States
About 1 year using the app