Captain Shipping Protection , 176 reviews

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
    163
  • 3% of ratings are 4 stars
    6
  • 1% of ratings are 3 stars
    2
  • 1% of ratings are 2 stars
    2
  • 2% of ratings are 1 stars
    3
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, integration, and ability to boost average order value. It's recognized for its cost-effective shipping insurance feature, which covers items lost or damaged in transit, enhancing customer trust and brand image. Many commend the customer support for their swift responses and efficient problem-solving.

March 26, 2024

A bit expensive for a small app, but it's the one I could find for this. Simple and elegant.

I would like it if the staff could help with small customisations that are not available in the app. Anything I asked about, they just said they can't do it.

Yes, That's 3D Printed
United Kingdom
14 days using the app
March 24, 2024

Integrated perfectly with my store, only app that seemed to work for me. Great customer support, responded quickly and very helpful. Would recommend this app.

NeckRest
United Kingdom
13 days using the app
January 22, 2024

The service team has been super responsive and resolved some integration issues without a day. It is the most affordable option out there for shipping protection and seems like its a perfect fit for our store!

Doze Tape
United States
About 2 months using the app
April 23, 2024

At first had some problems with the app but the team helped me and have sorted everything out for me. Thank you so much

MilanoBello
United Kingdom
4 days using the app
March 17, 2024

Love the fast service, this will help increase my AOV!

Nexus
United States
17 days using the app
April 30, 2024

I had a couple issues with integration. I got FAST help and this app is SO SIMPLE. All I wanted as absolute simplicity for a quick AOV booster and a cushion for our 1% error factor. With this app doing it's thing, we should always come out ahead on customer claims and we will also be able to filter out the folks who didn't opt in for a more streamlined and defined yes/no process for replacements.

Dude That Lifts
United States
About 2 hours using the app
March 30, 2024

Great app! Very complete with many features and very well made! The support also is outstanding. Very happy. 5 STARS!

Hidden Samples
Spain
About 23 hours using the app
April 27, 2024

Amazing application, and great service.

Argaro
Netherlands
25 days using the app
February 14, 2024

5 star for Cecilia : fast and very good

Ekilex
France
2 months using the app
February 29, 2024

nice app, easy setup

FIGGY
United States
About 2 months using the app
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