Reviews (333)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for automating the transfer and categorization of e-commerce transactions across platforms like Shopify, Xero, Etsy, and Amazon. It simplifies reconciliation, enhances financial decision-making, and supports multiple payment gateways and sales channels. The customer support team is praised for being knowledgeable and responsive, often resolving issues quickly through various communication methods. This app is recommended for its robust features and excellent support.

July 4, 2022

This app saves us so much time reconciling. It's accurate, fast and easy. The customer support is great, too. I do my reconciling on a Sunday, and their support is there on a Sunday, too.

Easy Garden Irrigation
United Kingdom
About 3 years using the app
A2X Software Limited replied August 21, 2022

Thank you for taking the time to provide great feedback like this.

We love that we are able to provide a 7 day service, you just never know what day is going to be best for your ecommerce accounting so we like to make it easy every day!

Reliable accuracy and more time to spend doing things you enjoy on your weekends, it's a win-win.

Thanks again for making our day with your review.

April 26, 2021

This app is saving us a ton of time and headache by auto syncing and reconciling everything. I love this app!

Good Robot Brewing
Canada
About 3 years using the app
March 8, 2021

Great App - just works without having to have a real technical knowledge - makes the reconciliation a piece of cake.

Grace's Blankets
United Kingdom
About 3 years using the app
September 22, 2021

Love this app and the smooth automation to bring Shopify transactions into QuickBooks. Support is fantastic too as we had a number of unique configuration issues which A2X promptly addressed and resolved for us. Highly recommend.

westernoutlets
United States
Almost 3 years using the app
April 14, 2021

This app has really helped with reconciliation of my accounts. Its extremely simple to use and customer service has been excellent. The A2x sync's with my xero account and matches transactions with the various ordesr from my store which saves me a lot of time and gives me the ability to focus more on my shop rather than the accounts.

Wooden, Sensory and Softplay Ltd
United Kingdom
Almost 3 years using the app
October 24, 2023

Highly recommended A2X. Kate from the support team was always very helpful and friendly. Really appreciated all your support.

Naked Foods
Australia
Almost 3 years using the app
November 23, 2021

I have been using A2X for Shopify for some time now. The initial set up was seamlessly guided by a customer support. The follow up customer service is fantastic. There is always someone on hand to help.

Irish Socksciety
Ireland
Almost 3 years using the app
March 17, 2021

I am a bookkeeper with three clients who use Shopify and I used to tear my hair out trying to record Shopify sales in Quickbooks. Amazingly, there is no report in Shopify that will tell you what you need to know for basic bookkeeping: how each payout breaks out by taxable sales, non-taxable sales, cash sales, shipping charges, sales tax and Shopify fees. I would spend hours reconciling the bank deposits with the Shopify reports. But no more! A2X pulls all of the data from Shopify, allows me to review it, and then pushes it to Quickbooks. There was a learning curve setting it up and mapping the accounts correctly (the help pages could be more clear about explaining some of the confusing nomenclature like “Refund Gateway exchange credit” etc.) but the customer support was excellent and answered all my questions. They were so quick to reply to my emails, helpful and thorough. They also did a free training session with me. It would be nice if A2X could send data over as sales receipts rather than journal entries, so that the information would appear in useful Quickbooks sales reports like the Sales Tax Liability Report, Sales by Customer, Sales by Product, etc. But I can still get the info I need from the sales tax register ledger and Shopify reports. A2X is 1000x better than manually reconciling the payouts and saves me so much time. I have recommended it to other bookkeepers.

Kemboocha
United States
Almost 3 years using the app
April 13, 2022

A2X we extremely supportive of setting up our connection from Shopify to Xero. We had no knowledge how to do it but they supported us the whole way through getting it done. No we have a super streamline connection that saves us so much time and a much better understanding of our own accounts and systems.

Little Difference
New Zealand
Almost 3 years using the app
A2X Software Limited replied May 29, 2022

Thank you for You and for taking the time to write this review.
It means a lot to us.

Our support team of trained professionals will always be there for you, and as you might have already experienced, we are easy to talk to and we truly care :)

Thanks for choosing A2X and helping us improve and grow!

April 5, 2021

I use this for my eCommerce sellers and it works great and save me lot of effort and time and always got the correct figures and within no time.

Chesserfeld
United States
Almost 3 years using the app