Reviews (312)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to automate the synchronization of sales data between e-commerce platforms and accounting software like QuickBooks and Xero, streamlining the handling of large transaction volumes. It is praised for its seamless integration with Shopify and Xero, enhancing financial reporting accuracy and simplifying tax calculations, including GST for Australian businesses. The app's customer support is noted for being responsive and knowledgeable, offering personalized assistance and ensuring a smooth onboarding and issue resolution process. Merchants recommend it for its robust features that save time and improve the user experience.

April 14, 2021

This app has really helped with reconciliation of my accounts. Its extremely simple to use and customer service has been excellent. The A2x sync's with my xero account and matches transactions with the various ordesr from my store which saves me a lot of time and gives me the ability to focus more on my shop rather than the accounts.

Wooden, Sensory and Softplay Ltd
United Kingdom
Almost 3 years using the app
October 24, 2023

Highly recommended A2X. Kate from the support team was always very helpful and friendly. Really appreciated all your support.

Naked Foods
Australia
Almost 3 years using the app
November 23, 2021

I have been using A2X for Shopify for some time now. The initial set up was seamlessly guided by a customer support. The follow up customer service is fantastic. There is always someone on hand to help.

Irish Socksciety
Ireland
Almost 3 years using the app
March 17, 2021

I am a bookkeeper with three clients who use Shopify and I used to tear my hair out trying to record Shopify sales in Quickbooks. Amazingly, there is no report in Shopify that will tell you what you need to know for basic bookkeeping: how each payout breaks out by taxable sales, non-taxable sales, cash sales, shipping charges, sales tax and Shopify fees. I would spend hours reconciling the bank deposits with the Shopify reports. But no more! A2X pulls all of the data from Shopify, allows me to review it, and then pushes it to Quickbooks. There was a learning curve setting it up and mapping the accounts correctly (the help pages could be more clear about explaining some of the confusing nomenclature like “Refund Gateway exchange credit” etc.) but the customer support was excellent and answered all my questions. They were so quick to reply to my emails, helpful and thorough. They also did a free training session with me. It would be nice if A2X could send data over as sales receipts rather than journal entries, so that the information would appear in useful Quickbooks sales reports like the Sales Tax Liability Report, Sales by Customer, Sales by Product, etc. But I can still get the info I need from the sales tax register ledger and Shopify reports. A2X is 1000x better than manually reconciling the payouts and saves me so much time. I have recommended it to other bookkeepers.

Kemboocha
United States
Almost 3 years using the app
April 13, 2022

A2X we extremely supportive of setting up our connection from Shopify to Xero. We had no knowledge how to do it but they supported us the whole way through getting it done. No we have a super streamline connection that saves us so much time and a much better understanding of our own accounts and systems.

Little Difference
New Zealand
Almost 3 years using the app
A2X Software Limited replied May 29, 2022

Thank you for You and for taking the time to write this review.
It means a lot to us.

Our support team of trained professionals will always be there for you, and as you might have already experienced, we are easy to talk to and we truly care :)

Thanks for choosing A2X and helping us improve and grow!

April 5, 2021

I use this for my eCommerce sellers and it works great and save me lot of effort and time and always got the correct figures and within no time.

Chesserfeld
United States
Almost 3 years using the app
March 2, 2021

A2X is an excellent add on. I run an outsourced accounting business and use it for all my clients who use Shopify and Xero. As opposed to importing each individual invoice like some add ons which is a nightmare to reconcile, it imports daily takings summaries into Xero (with full invoice detail report attached) as sales invoices by payment method i.e. Shopify, Paypal, Afterpay, etc. GST is dealt with accurately. A2X massively speeds up the reconciliation process. There is a bit of learning in set up but definitely worth the time spent.

PFEIFFER
Australia
Almost 3 years using the app
March 25, 2022

A2X fully integrates well with Shopify and Xero that make us check the transaction/ revenue / cost easily. The setup is also easy and fast.

iSmart Home Gadgets Limited
Hong Kong SAR
Over 2 years using the app
A2X Software Limited replied May 29, 2022

Thank you! We appreciate your review here and spreading the good word about A2X.

We are glad to hear that you are happy with our Shopify integration and that the setup went smoothly.

If you will ever need any assistance with our software, there is a support team of amazing individuals eager to help you. We are just a click away, based around the world, easy to talk to, and very supportive. :)

April 9, 2021

Such a helpful app, helps keep everything where it should be and is accurate and easy to use! Saves time as well.

CLAN5INDEPENDENT
United Kingdom
Over 2 years using the app
April 18, 2023

Great experience dealing with Meg. She walked me through a problem and taught me something new also. I would highly recommend using A2X for accounting as it has been very helpful to our team.

Duckfeet USA
United States
Over 2 years using the app
A2X Software Limited replied April 19, 2023

Thank you for providing a review, and we are really pleased to hear that our superstar Meg has been assisting you well. We aim for a gold-standard service and getting reviews like this showcase that we're hitting the mark! Thanks again, we appreciate your time and look forward to working with you long into the future.