Reviews (312)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to automate the synchronization of sales data between e-commerce platforms and accounting software like QuickBooks and Xero, streamlining the handling of large transaction volumes. It is praised for its seamless integration with Shopify and Xero, enhancing financial reporting accuracy and simplifying tax calculations, including GST for Australian businesses. The app's customer support is noted for being responsive and knowledgeable, offering personalized assistance and ensuring a smooth onboarding and issue resolution process. Merchants recommend it for its robust features that save time and improve the user experience.

April 7, 2021

I love A2X because it makes reconciling transactions as easy as possible saving so much time and headache. For anyone in e-commerce, this is a must use app and you can not go without it.

Crocodile Wear
Canada
5 months using the app
February 25, 2022

When I joined the current company, the accounting team were taking 2 days dissecting the Amazon settlement data to figure out Journal Entries. I implemented A2X which I had used earlier as well. It was a smooth process to implement, connect to various marketplace (Amazon, Shopify & Walmart) and then map to the chart of account in QuickBooks. The booking of journal entries using A2X takes couple of minutes. The way A2X breaks down the transaction is commendable. Our own auditors have endorsed the A2X process and are recommending to their client. At this moment I need A2X to build integration with Target plus so that we do not have to post any transactions manually.

Coop Home Goods
United States
5 months using the app
October 18, 2023

A2X does in five minutes what used to take me hours of time--parsing and manipulating Amazon and Shopify settlements for our eCommerce businesses. These things are increasingly complicated and the more your business sells, the bigger and more time consuming these entries and reconciliations become. A2X takes the hassle out of this and is truly one of the most valuable automations we have! Their customer service is fantastic and makes getting the system set up so much easier. If we ever have trouble we know they are just a click away and will respond quickly.

Cuddle Clones
United States
5 months using the app
A2X Software Limited replied November 30, 2023

Your review here should be rated with 5 stars - too bad we don't have option to do that ;)

We can't tell you how much we appreciate what you have written here. It just paints the whole picture so well and absolutely warms our hearts!

"A2X does in five minutes what used to take me hours of time" - that exactly the idea - to save you hours of manual work while automating processes and providing highest accuracy possible, so that you can invest that time into other exciting things. The software is designed to grow and scale with you, and we are all working passionately to continuously improve our solutions based on your feedback and needs.

And we truly are just a click a way, at all corners of the world and absolutely dedicated to assisting you with anything you need. We appreciate you and your support very much. Thanks again!

June 21, 2022

A2X Accounting makes our lives a lot easier. We have it connected with Quickbooks for one shop and use the export function for other shops. Customer Service is fast and to the point! In my view there is only 1 point for improvement: Having a public API so we can create custom connections / integrations. There is more in the world than just Quickbooks and Xero :-)

Loop Earplugs
Belgium
5 months using the app
A2X Software Limited replied August 21, 2022

Thank you for your continued support. Our aim is to provide a gold standard customer experience in a supportive and uplifting environment. Your valuable feedback and improvement suggestions help us to continually improve our service.

We look forward to providing you with ongoing support!

November 7, 2024

Great experience and very fast replies. Thanks Agnes for the amazing service!

Tallow + Ash
United Kingdom
Edited December 24, 2019

I have used A2X with my amazon to Xero reconciliation and now they they have Shopify I have been using them for this. They are great and support is amazing. One click reconciliation and your done. It’s amazing. Don’t over complicate your time and books. Make the switch.

Patio Pet Life
United States
5 months using the app
November 6, 2024

I have been using A2X for the past few years, I like that is an automatic solution to the annoying manual accounting of shopify transactions. Do be careful if you are loop - shopify; they don't necessarily speak the proper accounting language to each other which can cause differences in your accounting (specifically in pending payments) and how A2X records them; without an accountant/bookkeeper that understands the back end of Shopify/loop you're screwed. I will be honest I have been disappointed by MOST of A2X's support people - I have been trying to figure out my loop-shopify woes for a while, and most support people gave me run around, solutions that weren't the right solutions etc. FINALLY I got a rep that actually knew what she was talking about, she knew the shopify-loop woes and was finally able to help me properly work through them... So if it wasn't for Manuela Abrams, I likely would still be pulling my hair out with my 'outage' in pending payments. Also -- if you need help and you feel like the normal support people suck -- try to request Manuela Abrams - she knows her stuff (and her accounting principles!). So this review is more for Manuela 10/10 -- a2x pre-manuela 4/10 -- a2x after Manuela 8/10. Manuela deserves a raise and a promotion! (but please let her help me going forward lol).

Ponyback Inc.
Canada
August 10, 2020

I've run a few a couple of large global online stores over the last 10 or so years on the Shopify platform and getting accurate sales data into our accounting software has generally been a right pain, not to mention time consuming! We've done it manually, we've used a plethora of different apps and NONE of them (really none) have been able to do it correctly and more importantly, accurately. There was always issues with one thing or another that made us still have to manually do things. This defeated the purpose!

I thought I was finished trying to find an automated solution, but when I launched my latest venture I came across A2X and thought I would give it one last go!

After signing up I started to work through the connections and then (honestly) immediately thought this is too complicated (it is very in-depth but I suppose if you want it to work correctly it needs to be). I thought this was going to be another waste of time but I reached out to support. The response I got was AMAZING and a video call was set up where I worked one-to-one with someone on the their onboarding team who worked through each and every part of their app and made the right selections and connections that were appropriate for my business and the platform / accounting software and payment providers I use to ensure all the date mapped correctly into XERO. Even received a follow up a couple of weeks later checking if everything was fine! This is the way onboarding and customer support SHOULD work but rarely does. I was very impressed.

And since then everything has worked, mapped and transferred correctly. no issues at all.

So, I can't speak for users on all platforms but if you are on Shopify then this is the ONLY company I would use. Don't waste your time on anything else. HIGHLY RECOMMENDED.

Eden Ashram
United Kingdom
4 months using the app
February 18, 2022

A2X saved me countless hours by automating all my sales and expenses into Xero, would definitely recommend

52 North
United Kingdom
4 months using the app
March 15, 2022

This is the best app I've found yet to integrate with Quickbooks. Never had issues, easy to set up and for the price you can't beat it. Definitely recommend for users with multiple ecommerce income streams.

Tactical Gear Junkie
United States
4 months using the app
A2X Software Limited replied May 29, 2022

We love your review, thank you for taking the time to post it here.

Everything you said is like a lullaby to our ears! We always strive to improve, and only with your support and feedback, we actually can.

Thank you for choosing and supporting A2X!