Reviews (334)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for automating the transfer and categorization of e-commerce transactions across platforms like Shopify, Xero, Etsy, and Amazon. It simplifies reconciliation, enhances financial decision-making, and supports multiple payment gateways and sales channels. The customer support team is praised for being knowledgeable and responsive, often resolving issues quickly through various communication methods. This app is recommended for its robust features and excellent ...

May 15, 2023

I have used A2X for two months now to integrate Xero with eBay, Amazon and Shopify. Lana, Jennifer and Nora have been great, they are responsive and proactive, and my issues are resolved quickly. This app makes bookkeeping quick and simple. Two small issues I have found is that using 3rd party apps in Shopify may cause issues surrounding taxable/non taxable products. And PayPal settlements may be ...

The Sewing Studio
United Kingdom
About 2 months using the app
A2X Software Limited replied May 25, 2023

Thank you so much for your feedback. We are happy to hear that A2X has been a time saver for you! Saving time with reliable, accurate, automated ecommerce accounting is what ...

October 1, 2021

I have been manually recording each transaction in QBO from shopify for over a year. Until I hired this bookkeeping service company and they introduced me to A2X, everything just gets connected and saved me hours of my time.

LYFTLYFE APPAREL
Canada
About 2 months using the app
September 5, 2023

I recently had the pleasure of working with Jessica Danford from the A2X support team, and I couldn't be more satisfied with the level of service I received.

From the get-go, Jessica was incredibly attentive and proactive in resolving the mapping issues I was facing. What stood out to me was her commitment to ensuring that my query was fully resolved. She didn't just provide a one-time solution; ...

Glassworks London
United Kingdom
About 2 months using the app
A2X Software Limited replied November 30, 2023

Wow! These are the kind of reviews that make all of us smile. Reading about your overall experience, and such a beautiful feedback for Jessica, who deserves all the praise ...

April 24, 2023

both incredibly useful and wonderful customer support. fixes some thorny ecommerce accounting problems and the customer support helped me get set up and rocking quickly and efficiently. would certainly recommend.

Stain Solver
United States
About 2 months using the app
A2X Software Limited replied May 25, 2023

Thank you so much for your feedback. We're happy to hear you were rocking quickly and efficiently - we aim to provide all customers with a gold standard of customer support! ...

July 4, 2023

The support team at A2X is great. They are quick to research and resolve issues. The App makes reporting sales and cost effective for my business owners. It was great working with Jessica on the support team.

Mahogany Mommies
United States
About 2 months using the app
A2X Software Limited replied August 10, 2023

Thank you for your review and special mention of our support team. Jess is a superstar, and the whole team is the same, happy to help anytime and we generally have a solution ...

August 23, 2022

Great app. Works really well for our retail business and saves a lot of bookkeepers time by including the product sales, sales tax, discounts refunds etc. Maps well with our chart of accounts. Customer support is also fantastic and very helpful if you have questions or are working to get everything set up. I recommend this app.

Last Chance Liquors
United States
About 1 month using the app
A2X Software Limited replied August 28, 2022

Thank you so much for your review of A2X. We really appreciate and value your time and support. Saving time with reliable, accurate, automated ecommerce accounting is what we ...

Edited March 3, 2021

I was recommended to try A2X to sync payments to my accounting software. I reached out to A2X and they guided me through the install and all technical questions.
I couldn't be happy with the automation from one platform to another and the team support from A2X.

Blinds Downunder
Australia
About 1 month using the app
January 2, 2024

The CS team at A2X are great. Contact them in the evenings, at weekends, whenever I can make time to get my accounts done; they're always there to assist. The app is good, too. Set and forget for the most part. I only ever need to get in touch when there is some extra magic I want to have, or when I'm not sure of something. Thanks!

Gardening Gifts Co.
United Kingdom
About 1 month using the app
A2X Software Limited replied January 9, 2024

Thank you for taking the time to write such a thoughtful review! We are so glad to hear your positive experience with the app and our support team. We're grateful for your ...

October 4, 2019

The app works exactly as advertised and creates all the entries we need to match deposits in the bank with shopify payouts.

Bertrand Block
United States
About 1 month using the app
May 17, 2022

I'm not quite sure how I ever thought I had a handle on my accounting before A2X. If you're not using it already, give it a try and you will kick yourself for not using it sooner. My accountants had never seen it before but are now recommending to all of their e-commerce clients. Worth every penny.

Branded Beauty
United Kingdom
About 1 month using the app
A2X Software Limited replied May 29, 2022

Thank you for your kind support and we are also excited we found each other :)

Here in A2X, we strongly believe in a supportive, uplifting environment, be it in our own ...