Reviews (314)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its ability to automate and streamline accounting for Shopify transactions, saving time and improving financial management. It integrates seamlessly with QuickBooks and Xero, effectively handles large transaction volumes, and accurately categorizes fees and reconciles transactions from various payment gateways. The app's reliability in importing transactions accurately and the responsive, knowledgeable customer support team, including Manuela, Nicole, and Victoria, are also key highlights. Merchants recommend it for its comprehensive features and exceptional support, making it essential for efficient financial operations.
Refine
-
By rating
This is a great product. One of the best parts about it is the customer service. Whenever something needs attention, the customer service team responds promptly and will troubleshoot until there is a resolution. Highly recommend.
Wow - thank you for the awesome feedback, RIA Eyewear! We're thrilled that you love our product, and we're especially grateful for your kind words about our team. Providing gold standard support and ensuring everything is resolved is what we're all about! Your recommendation means a lot to us. We'll be here when you need us :-)
Brilliant app, saves me creating lots of sales invoice in sage. Received brilliant fast support from Lana today. Thank you Lana. Thank you A2X.
Thank you for the glowing review, Smell Away Ltd! We love that A2X saves you time. We also love to hear about your brilliant experience with Lana - she is amazing! We're here to assist with any more questions you may have :-)
I highly recommend A2X. It is a great software to automate your sales and save heaps of time. A big plus is the exceptional customer support. They are quick to respond and set up a meeting to review anything that needs to be reviewed and the support staff are incredibly knowledgable. I've worked with Manuela several times and she always hits it out of the park. Thank you!
Thank you so much for your glowing recommendation 🌟 We're happy to hear that A2X's automation has saved you heaps of time! Manuela is indeed an amazing team member - we love to hear that she was a great support! If you ever need further assistance, please don’t hesitate to reach out :-)
This app has given our business so many struggles, different support team members giving us totally different answers was frustrating. We finally landed on Victoria Port. She was absolutely wonderful to work with and explained everything perfectly! After we thought we had it all down and ready to go, she double checked and walked us through everything once again to make sure we were all set. You can tell she is not only amazing at her job, but she cares about it and our business. Thank you Victoria Port!
Thank you for taking the time to share your feedback with us - we truly appreciate it! Victoria is indeed an amazing team member and we love to hear that she provided a smooth experience with her expertise! Please feel free to reach out whenever you need us - we are happy to help :-)
Excellent customer support. Highly recommended.
Thanks for the fantastic review, Baby's Luxury Lane! We love to hear you had an excellent experience with our support team. Your recommendation means a lot to us! We’ll be here when you need us 😊
This product is excellent. Customer service is among its best features. The customer support team is always quick to respond and will troubleshoot any issues until they are resolved. Strongly recommended!
We're thrilled to hear you're enjoying A2X and experiencing gold standard customer support! Thank you for your recommendation—it means a lot! Cheers to happy ecommerce accounting! 🌟
I recently had the need to utilise the one-on-one live service with a A2X consultant. I had a 30 minute call with personalised service to correct some in-house errors in the taxes and mapping. Will was extremely helpful & suggested some better avenues to track our payouts and reconciliation options. I really appreciated the intense attention to ensuring that our accounts are now on track & his cheerful professionalism. This is a very good platform with personalised professional assistance. I would definitely recommend this app!
Thank you for sharing your excellent experience, Sanuk! Will is a brilliant team member and we’re happy to hear it was a valuable support call! We appreciate your support - we’ll be here when you need us :-)
I was using webgility and it crashed and they could not fix it. I often thought do I need every sale imported to QBO? I tried A2X and was fortunate to have Manuela Abrams help me. She knows the A2X system and accounting so she guided me through the set up procedure answer questions along the way. She was 100% helpful and got me up and running. Another great thing is when I have a question she reponds! I am happy to be using A2X and off Webgility
We absolutely love this, Lost Art Press - thank you! Manuela is incredible and we love to hear that she provided a smooth experience with her expertise! We truly appreciate your support. You know where to find us - we’ll always be here to help :-)
Response from customer service was almost instant, and the problem I had was sorted out very quickly and efficiently. Even the follow-up email was right on the money!
Thank you for taking the time to share your feedback with us! We love to hear your experience and the follow up was right on the money! Cheers to quick and efficient ecommerce accounting!
A2x support is over the top amazing. Without jumping through hoops, you end up with a true expert. The program itself is easy to use and takes so much work out of the process.
Stained Glass Express - thank you for the over the top review! We’re happy to hear our support team provided an expert experience. Cheers to automated and efficient ecommerce accounting!