Reviews (311)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to automate the synchronization of sales data between e-commerce platforms and accounting software like QuickBooks and Xero, streamlining the handling of large transaction volumes. It is praised for its seamless integration with Shopify and Xero, enhancing financial reporting accuracy and simplifying tax calculations, including GST for Australian businesses. The app's customer support is noted for being responsive and knowledgeable, offering personalized assistance and ensuring a smooth onboarding and issue resolution process. Merchants recommend it for its robust features that save time and improve the user experience.
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We have used the system for some time now and having just needed some assistance, I cannot praise the support highly enough. Really took the time to understand the problem and worked with me throughout all the steps - showing great patience and knowledge.
Really impressed and thoroughly recommend!
Thank you for sharing your positive experience. Our primary goal is to provide reliable and efficient solutions that make your life easier, and our support team is here to help you achieve that goal. If you ever need any assistance or have any questions, we're here to help!
Me and the team are happy with A2X. The support team is responsive; any problem is being resolved quickly and efficiently. The website is also easy to use.
Thank you for the thoughtful review! We are thrilled that you are happy with A2X and our amazing support team! We’ll be here when you need us :-)
A2X is not just a tool; it's a partner in your business's growth. The software is intuitive, easy to use, and undoubtedly top-notch. But it's the human touch, the 24/7 support, and expertise of its support team that transforms the A2X experience from great to extraordinary.
In pure honesty, this has by far been my best experience with customer support in my entire life. They have team members across multiple time zones that are there when you need them and provide detailed explanations that even beginners can understand. Truthfully, I think I have learned more about accounting best practices from this team than I have from anyone else.
I just want to give a huge thank you to Jana, Renee, Jessica, & Chun for everything so far.
Great Product + Great Team = Best in Class Solution.
Thanks A2X & Team!
Wow - thank you for this top-notch review! A2X + Aura Essentials = Perfect Combination! We are so happy to hear this has been your best experience with customer support, ever! Our support team appreciates your feedback and we look forward to working with you again, whenever you need us :-)
Overall, this app works well and performs the tasks we need it to perform. There are some small hiccups with the user interface, which would require involvement from the A2X support team to resolve (mostly surrounding updates to users and/or transferring information between users). However, I give them a resounding 5 stars because their customer support goes very far above and beyond for their customers. Not only did they help me, but they made suggestions on how to save money and best utilize their platform. If you run into an issue, their customer support will go miles to make things right. I would highly recommend for that reason alone, plus their product fulfills our business needs.
Thank you for the 5 star review, Gut Food! We're happy to hear you had a fantastic experience with Ling - we strive for a gold standard support and love to go above and beyond! We'll be here when you need us :)
The best customer service support I have ever experienced!
Wow - thank you for your review! We are so happy to hear A2X has been your best experience with customer support, ever! Our support team appreciates your feedback and we look forward to working with you again, whenever you need us :-)
A2X makes it incredibly easy to import transactions into Xero and Will from the customer support team is excellent! He's helped me multiple times with any issues I've had and is very timely and efficient.
Thank you for sharing your excellent experience, Comfort Home! Will is a brilliant team member and we’re happy to hear he helped solve your ecommerce issues. Cheers to easy and automated accounting!
As a bookkeeper, Shopify has always been the bane of my existence. This app works well and fills in the gaps where Shopify can't perform. I had to go back and do a whole year of historical data and although there were some small errors and inconsistencies at the start, with the involvement from the A2X support team we were able to figure everything out and work out all the kinks. I give them a resounding 5 stars. Their customer support is unreal and goes far above and beyond for their customers. Not only did they help me, but they worked through the problems with me until I was satisfied. If you run into an issue, their customer support will go miles to make things right. I would highly recommend for that reason alone, plus their product fulfills our business needs. Thanks Victoria Port for all the support!
Thank you for your amazing review!
We understand that dealing with historical data can be a daunting task, but we're glad that our support team was able to help you work through any errors or inconsistencies that arose. At A2X, we are committed to going above and beyond for our customers, and we're delighted that you had such a positive experience with us.
Thank you for recognizing our customer support efforts, and we're thrilled that our product has been able to fulfill your business needs.
We're here to support you every step of the way, so don't hesitate to reach out if you run into any more pesky issues. We're always ready to roll up our sleeves and tackle any challenges that come your way.
A2X is an indispensable tool if you have high volume of online sales, I couldn't go back to processing the settlements in excel. The cost feature has been very helpful too. The data is reliable and it's processed in a timely manner. Their support team is very responsive, and most issues are resolved the same day. I highly recommend this service for the software and the support.
Thank you so much for taking the time to leave such a positive review of our product! We truly appreciate your feedback and are delighted to hear that our tool has been instrumental in streamlining your online sales process.
We absolutely understand the challenges of processing settlements in Excel and the time-consuming nature of it. Therefore, we designed A2X to offer a seamless and efficient solution, enabling you to focus on other aspects of your business. We place highest importance on providing accurate and reliable data to ensure your financial records are always up to date.
Your feedback means the world to us! We strive to deliver not only top-notch software but also exceptional support. It's lovely to know that we're hitting the mark on both fronts.
We are grateful to have you as a valued customer, and we look forward to continuing to meet and exceed your expectations.
I have just started using A2X for our shopify to xero interface and I am very impressed with the way the application is set up and its ease of use.
The 5 stars is very much driven by the amazing support team. They have been on hand to guide me through any issues with in depth guides and "how to" videos. Equally impressive is the speed of response from the team, literally a few minutes.
A great start and i can see that this product is going to simplify our accounting processes dramatically.
Wow! 🌟 Thank you for the glowing review! We are thrilled to hear that you are impressed with A2X and that our support team has been able to provide you with excellent and super responsive assistance.
We strive to provide not only a great product but also the top-notch support to our customers. It's fantastic to hear that you have experienced this firsthand.
Thank you for choosing A2X and we'll be by your side, if you'll need any assistance :) Cheers to simplifying accounting processes!
Helpful support staff and useful information and transferring from Shopify to QBO, if you use both systems. Makes the accounts easier to handle.
We love to hear that A2X is making your accounts easier to handle! We’ll be here when you need us. Cheers to automated and efficient ecommerce accounting!