Reviews (349)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for automating and streamlining accounting processes, reducing manual data entry, and minimizing the need for additional bookkeeping. It integrates seamlessly with Shopify, Xero, and QuickBooks, handling multiple payment gateways and ensuring accurate financial data. The customer support is praised for being responsive and offering personalized help, including one-on-one sessions and detailed walkthroughs, enhancing user satisfaction and confidence.

November 4, 2024

A2X worked perfectly for our company. Importantly, their support was super helpful and responsive in helping us learn the platform and find things.

Woof
United States
Almost 2 years using the app
July 19, 2024

I highly recommend A2X. It is a great software to automate your sales and save heaps of time. A big plus is the exceptional customer support. They are quick to respond and set up a meeting to review anything that needs to be reviewed and the support staff are incredibly knowledgable. I've worked with Manuela several times and she always hits it out of the park. Thank you!

PanaracerUSA
United States
About 2 months using the app
A2X Software Limited replied July 23, 2024

Thank you so much for your glowing recommendation 🌟 We're happy to hear that A2X's automation has saved you heaps of time! Manuela is indeed an amazing team member - we love to hear that she was a great support! If you ever need further assistance, please don’t hesitate to reach out :-)

September 13, 2024

The software looks complex however the support team helped me set it up, and answered all questions I had about any discrepancies I noticed. This app saves so much time on generating reports and finding the lost expenses in them, then transferring the information manually to QBO. Highly recommend

CIVAL Collective
United States
About 2 months using the app
June 25, 2024

I was using webgility and it crashed and they could not fix it. I often thought do I need every sale imported to QBO? I tried A2X and was fortunate to have Manuela Abrams help me. She knows the A2X system and accounting so she guided me through the set up procedure answer questions along the way. She was 100% helpful and got me up and running. Another great thing is when I have a question she reponds! I am happy to be using A2X and off Webgility

Lost Art Press
United States
About 1 month using the app
A2X Software Limited replied July 3, 2024

We absolutely love this, Lost Art Press - thank you! Manuela is incredible and we love to hear that she provided a smooth experience with her expertise! We truly appreciate your support. You know where to find us - we’ll always be here to help :-)

May 16, 2024

I recently had the pleasure of working with Nicole from A2X during our integration of their accounting software with our Shopify app for Xero. From the outset, Nicole was nothing short of legendary. Her expertise and patience made the entire process seamless and straightforward.

Nicole's deep understanding of both A2X and Xero, combined with her readiness to tackle any challenges that came our way, ensured that our integration was not only successful but also optimized to benefit our business operations. Her suggestions were spot-on, enabling us to leverage the full potential of our accounting tools efficiently.

Moreover, Nicole's customer service was fantastic. She was always ready with quick responses and helpful insights, ensuring that we felt supported throughout our journey. It's rare to encounter someone so committed and capable.

If you're looking to integrate A2X with Shopify and Xero, I can't recommend Nicole enough. Her professional expertise and exceptional service truly make a difference. Cheers to Nicole for making our experience epic!

OTAA
Australia
14 days using the app
A2X Software Limited replied July 3, 2024

What an epic experience! Nicole is indeed one of our legendary team members and we’re so happy to hear that she provided such exceptional support! Cheers to seamless, straightforward, and optimized ecommerce accounting!

October 7, 2024

A2X's customer support has been excellent. Especially Nicole, who quickly and effectively helped solve the problem every time. Thanks so much.

LIONESS FASHION USA
Australia
Over 2 years using the app
October 9, 2024

A2X is a great app for giving me clear profit visibility and allowing me to calculate my GST in AU

Nicole was very helpful in onboarding me to A2X and dealing with all of my questions. She broke everything down visually so i now have a much better understanding of how to use everything

DefineCurls
Australia
9 days using the app
November 7, 2024

Great experience and very fast replies. Thanks Agnes for the amazing service!

Tallow + Ash
United Kingdom
About 1 year using the app
June 7, 2024

Couldn't be happier as a shopify operator and my accounting firm is very pleased as Quickbooks Plus users. The only time we had an issue we contacted support and got a response right away. Ling Lee from A2X took great care of us and I'm confident in their team and this solution going forward.

SAMi - The Sleep Activity Monitor
United States
8 days using the app
A2X Software Limited replied July 3, 2024

SAMi - we’re happy A2X makes you happy! Ling is an amazing team member and we’re thrilled that she took great care of you! We appreciate your support and kind words :-)

June 12, 2024

Response from customer service was almost instant, and the problem I had was sorted out very quickly and efficiently. Even the follow-up email was right on the money!

Muse Art Gallery
New Zealand
About 3 years using the app
A2X Software Limited replied July 3, 2024

Thank you for taking the time to share your feedback with us! We love to hear your experience and the follow up was right on the money! Cheers to quick and efficient ecommerce accounting!