Reviews (312)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to automate the synchronization of sales data between e-commerce platforms and accounting software like QuickBooks and Xero, streamlining the handling of large transaction volumes. It is praised for its seamless integration with Shopify and Xero, enhancing financial reporting accuracy and simplifying tax calculations, including GST for Australian businesses. The app's customer support is noted for being responsive and knowledgeable, offering personalized assistance and ensuring a smooth onboarding and issue resolution process. Merchants recommend it for its robust features that save time and improve the user experience.
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Does what it is meant to do with a clean and easy interface. Customer support, when I've had to ask some questions, is responsive and excellent.
Thank you so much for taking the time to share your positive experience. We appreciate your kind words and it motivates us to keep providing exceptional service to all our amazing customers, just like you!
Great experience using this app - very easy to create journal entries for revenues and COGS on a multitude of platforms. Customer support is great, they are always helpful.
Thank you for the feedback! We're thrilled to hear that you're finding A2X a breeze to use for your journal entries and that our support team has been there to lend a hand.
If you ever need any assistance or have any questions, don't hesitate to reach out - we've got your back. Thanks again!
A2X is genius and the team members are very supportive. While I investigating the difference in clearing account, I also found some misallocated bank transactions that happened from last financial, feel so good that I can solve them right away with our tax accounts. While I having questions, the support team can always support me with the very useful information and clues.
Thank you so much for your genius review! We are thrilled to hear that you find our A2X product to be a game-changer and that our team members have been supportive throughout your journey.
We take great pride in our support team, and we're delighted to know that they have been able to assist you with valuable information and clues whenever you have had questions. Providing excellent customer support is a top priority for us, and we're glad that we have been able to meet your expectations.
Thank you once again for your kind words. It means a lot to us to receive positive feedback from satisfied customers like you. If you ever need any further assistance or have more questions, please don't hesitate to reach out. We're here to support you every step of the way.
The CS team at A2X are great. Contact them in the evenings, at weekends, whenever I can make time to get my accounts done; they're always there to assist. The app is good, too. Set and forget for the most part. I only ever need to get in touch when there is some extra magic I want to have, or when I'm not sure of something. Thanks!
Thank you for taking the time to write such a thoughtful review! We are so glad to hear your positive experience with the app and our support team. We're grateful for your support and will be here for questions and the occasional magic!
I've used A2X for two years now, and in that time have set up 3 online stores (Shopify and Amazon). While the setup and mapping is mostly seamless, what's impressed me the most is the customer support. The support via the help chat is the best I've experienced. Very quick response time, knowledgeable team, I couldn't be more impressed.
We absolutely love this, Shibumi - thank you! Our support team is committed to providing a gold standard customer experience and we’re happy to hear they’re the best you’ve experienced! We appreciate your support. We’re here if you need us when you set up your next store :-)
I have been looking for an app to integrate my Shopify to QBO and have accurate, organized books. A2X does just that. I was nervous about the mapping and initial set-up, because I have used other apps that have caused major problems, but this was mostly straight forward to implement and everything looks good in my reports. Their customer service team helped walk me through setting up the paypal and shop pay gateways. They are fast to respond and helpful. Happy I made the decision to work with A2X.
Thank you for the kind words! We're so thrilled to hear that A2X has been a game-changer for you in integrating your Shopify to QBO and keeping those books neat and tidy. We totally get the stress around mapping and set-up, so we're stoked to know it was smooth sailing for you.
Our team at A2X is dedicated to making sure our customers receive the best assistance possible and we are glad to hear you received the support you deserve.
We're super happy to have you on board with us at A2X and we can't wait to keep impressing you with our top-notch service and software. If you ever need anything, just give us a shout!
I always receive prompt and efficient service from the support at A2X, and couldn't run my business without this software.
We couldn't be happier to know that our software is helping you take care of business. Your success is our success, and we're dedicated to providing top-notch service to ensure that you can focus on what you do best – running your business!
Thank you for your continuous support and feedback. And, if you need any assistance in future, we've got your back!
The support setup team was great to work with. They made time to provide support, did so in a friendly manner and were very knowledgeable.
Milliways - thank you for the kind words! We appreciate your support and are always happy to help! If you ever need further assistance, please don’t hesitate to reach out :-)
Jess is brilliant and has provided so much help over the last few weeks, always goes above and beyond!
Thank you for taking the time to share your feedback with us! Jess is indeed a brilliant team member and we love to hear that she was able to help! We’ll be here when you need us :-)
Just getting started with A2X, but I've been super impressed with their customer support team! Set-up was a breeze and Victoria was very knowledgeable and helpful!
Thank you for the amazing review, Sami! 🌟
We're thrilled to hear that you found our customer support team helpful and knowledgeable. Victoria is indeed a rockstar!
We're here to make your A2X journey smooth sailing all the way. If you have any questions or need further assistance, feel free to reach out. Happy accounting!