Reviews (300)

Overall rating
5
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its automation capabilities that simplify integrating Shopify sales data into QuickBooks and Xero, enhancing bookkeeping accuracy by effectively categorizing transactions like fees and discounts. Its transaction mapping and reconciliation features are particularly beneficial for e-commerce businesses dealing with multiple payment gateways. Additionally, the support team is praised for being responsive and knowledgeable, providing essential assistance in setup and troubleshooting, which contributes to the app’s reliability and effectiveness in managing complex e-commerce bookkeeping.

November 23, 2021

I have been using A2X for Shopify for some time now. The initial set up was seamlessly guided by a customer support. The follow up customer service is fantastic. There is always someone on hand to help.

Irish Socksciety
Ireland
Almost 3 years using the app
March 17, 2021

I am a bookkeeper with three clients who use Shopify and I used to tear my hair out trying to record Shopify sales in Quickbooks. Amazingly, there is no report in Shopify that will tell you what you need to know for basic bookkeeping: how each payout breaks out by taxable sales, non-taxable sales, cash sales, shipping charges, sales tax and Shopify fees. I would spend hours reconciling the bank deposits with the Shopify reports. But no more! A2X pulls all of the data from Shopify, allows me to review it, and then pushes it to Quickbooks. There was a learning curve setting it up and mapping the accounts correctly (the help pages could be more clear about explaining some of the confusing nomenclature like “Refund Gateway exchange credit” etc.) but the customer support was excellent and answered all my questions. They were so quick to reply to my emails, helpful and thorough. They also did a free training session with me. It would be nice if A2X could send data over as sales receipts rather than journal entries, so that the information would appear in useful Quickbooks sales reports like the Sales Tax Liability Report, Sales by Customer, Sales by Product, etc. But I can still get the info I need from the sales tax register ledger and Shopify reports. A2X is 1000x better than manually reconciling the payouts and saves me so much time. I have recommended it to other bookkeepers.

Kemboocha
United States
Almost 3 years using the app
April 13, 2022

A2X we extremely supportive of setting up our connection from Shopify to Xero. We had no knowledge how to do it but they supported us the whole way through getting it done. No we have a super streamline connection that saves us so much time and a much better understanding of our own accounts and systems.

Little Difference
New Zealand
Almost 3 years using the app
A2X Software Limited replied May 29, 2022

Thank you for You and for taking the time to write this review.
It means a lot to us.

Our support team of trained professionals will always be there for you, and as you might have already experienced, we are easy to talk to and we truly care :)

Thanks for choosing A2X and helping us improve and grow!

April 5, 2021

I use this for my eCommerce sellers and it works great and save me lot of effort and time and always got the correct figures and within no time.

Chesserfeld
United States
Almost 3 years using the app
March 2, 2021

A2X is an excellent add on. I run an outsourced accounting business and use it for all my clients who use Shopify and Xero. As opposed to importing each individual invoice like some add ons which is a nightmare to reconcile, it imports daily takings summaries into Xero (with full invoice detail report attached) as sales invoices by payment method i.e. Shopify, Paypal, Afterpay, etc. GST is dealt with accurately. A2X massively speeds up the reconciliation process. There is a bit of learning in set up but definitely worth the time spent.

PFEIFFER
Australia
Almost 3 years using the app
April 9, 2021

Such a helpful app, helps keep everything where it should be and is accurate and easy to use! Saves time as well.

CLAN5INDEPENDENT
United Kingdom
Over 2 years using the app
April 18, 2023

Great experience dealing with Meg. She walked me through a problem and taught me something new also. I would highly recommend using A2X for accounting as it has been very helpful to our team.

Duckfeet USA
United States
Over 2 years using the app
A2X Software Limited replied April 19, 2023

Thank you for providing a review, and we are really pleased to hear that our superstar Meg has been assisting you well. We aim for a gold-standard service and getting reviews like this showcase that we're hitting the mark! Thanks again, we appreciate your time and look forward to working with you long into the future.

November 7, 2023

We have used A2X for over two years now and cannot fault their service. The App is very simple to use and configure. The time savings are incredible. We have been very lucky to deal with Victoria from day one who has always supported us, ensured the app is running correctly and been able to resolve quickly and efficiently any of our queries. The support chat is also great, there is always a speedy and helpful response from the team. Would highly recommend A2X.

SistersandSeekers
United Kingdom
Over 2 years using the app
A2X Software Limited replied December 17, 2023

Thank you for your kind words and for taking the time to share your experience with us. We are so glad to hear that you have been using A2X for over two years and that you have had such a positive experience. We are also delighted to hear that you have had the pleasure of working with Victoria, and our support team in general, and got the support and assistance you need. We look forward to continuing to provide you with the best service possible!

November 27, 2020

When starting a clothing brand we never thought of how annoying it would be manually inputting all of the specific data from our Shopify store. A2X has saved us SOOO much time now that it does it all for us.

Hollow Heart Apparel
United States
Over 2 years using the app
August 31, 2021

Fab app and has saved us so many headaches. Great integration and on the occasion when we have needed support the team has been very knowledgeable and responsive. Thanks a2xx - our accountants love you too!

Crafty Wholesale Limited
United Kingdom
Over 2 years using the app