Reviews (302)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its time-saving automation in syncing transactions across platforms like Shopify, QuickBooks, and others, reducing manual data entry. They praise its exceptional customer support for setup and troubleshooting via calls, chat, and email. While initially considered pricey, it is valued for reducing accounting costs. Merchants find it user-friendly with reliable financial reporting and responsive to feedback for continuous improvement.
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Excellent customer support. Highly recommended.
Thanks for the fantastic review, Baby's Luxury Lane! We love to hear you had an excellent experience with our support team. Your recommendation means a lot to us! We’ll be here when you need us 😊
A2x support is over the top amazing. Without jumping through hoops, you end up with a true expert. The program itself is easy to use and takes so much work out of the process.
Stained Glass Express - thank you for the over the top review! We’re happy to hear our support team provided an expert experience. Cheers to automated and efficient ecommerce accounting!
Never worked with this platform before and it took me a while to understand how it works. Now I love how A2X integrates with my client's Shopify account. It really does help to show the whole picture and track money (fees, discounts, disputes, etc.)Saves time which is the main reason I started using A2X.
Customer service is GREAT!! Loved working with Nicole Gostomski. She was very knowledgeable Took her time to explain everything and was really patient when I asked the same questions twice.
Thank you for the great review, YUCCA! We love that A2X saves you time and helps show you the whole picture. Nicole is brilliant - we’re happy you had a gold standard experience! We appreciate your kind words :-)
This app has given our business so many struggles, different support team members giving us totally different answers was frustrating. We finally landed on Victoria Port. She was absolutely wonderful to work with and explained everything perfectly! After we thought we had it all down and ready to go, she double checked and walked us through everything once again to make sure we were all set. You can tell she is not only amazing at her job, but she cares about it and our business. Thank you Victoria Port!
Thank you for taking the time to share your feedback with us - we truly appreciate it! Victoria is indeed an amazing team member and we love to hear that she provided a smooth experience with her expertise! Please feel free to reach out whenever you need us - we are happy to help :-)
I recently had the pleasure of working with Nicole from A2X during our integration of their accounting software with our Shopify app for Xero. From the outset, Nicole was nothing short of legendary. Her expertise and patience made the entire process seamless and straightforward.
Nicole's deep understanding of both A2X and Xero, combined with her readiness to tackle any challenges that came our way, ensured that our integration was not only successful but also optimized to benefit our business operations. Her suggestions were spot-on, enabling us to leverage the full potential of our accounting tools efficiently.
Moreover, Nicole's customer service was fantastic. She was always ready with quick responses and helpful insights, ensuring that we felt supported throughout our journey. It's rare to encounter someone so committed and capable.
If you're looking to integrate A2X with Shopify and Xero, I can't recommend Nicole enough. Her professional expertise and exceptional service truly make a difference. Cheers to Nicole for making our experience epic!
What an epic experience! Nicole is indeed one of our legendary team members and we’re so happy to hear that she provided such exceptional support! Cheers to seamless, straightforward, and optimized ecommerce accounting!
A2X Sync for QuickBooks Online
For the past four years, A2X has played a crucial role in supporting and expanding my e-commerce client base. I interact mainly with the accounting support team. They are responsive and knowledgeable with expertise with A2X, Shopify, Amazon, QuickBooks, PayPal, Markets Pro and International Markets. I have had questions or issues that require a quick turnaround and they pivot to ensure my clients and I are taken care of.
A2X is committed to delivering a great product with exceptional support and I would highly recommend them!
We are so very grateful to you for taking the time out of your day to leave such a detailed, positive review. We absolutely love what we do here at A2X, and hearing that our customers are really benefiting from our app and the service we provide is very rewarding. We look forward to working closely with you for long into the future.
I have nothing but praise for the customer service at A2X. Over the years I have dealt with many of their team - Elspeth, Nicole, Jessica just to name a few - their support and expertise is excellent.
The app itself works extremely well and updates are always occurring to make it work even more efficiently!
Thank you for your kind words! Our support team is dedicated to a gold standard experience and we’re happy to hear that Elspeth, Nicole, Jessica, and the rest of the team have exceeded your expectations! We appreciate your support. We’ll be here when you need us :-)
A2X is an indispensable tool if you have high volume of online sales, I couldn't go back to processing the settlements in excel. The cost feature has been very helpful too. The data is reliable and it's processed in a timely manner. Their support team is very responsive, and most issues are resolved the same day. I highly recommend this service for the software and the support.
Thank you so much for taking the time to leave such a positive review of our product! We truly appreciate your feedback and are delighted to hear that our tool has been instrumental in streamlining your online sales process.
We absolutely understand the challenges of processing settlements in Excel and the time-consuming nature of it. Therefore, we designed A2X to offer a seamless and efficient solution, enabling you to focus on other aspects of your business. We place highest importance on providing accurate and reliable data to ensure your financial records are always up to date.
Your feedback means the world to us! We strive to deliver not only top-notch software but also exceptional support. It's lovely to know that we're hitting the mark on both fronts.
We are grateful to have you as a valued customer, and we look forward to continuing to meet and exceed your expectations.
Couldn't be happier as a shopify operator and my accounting firm is very pleased as Quickbooks Plus users. The only time we had an issue we contacted support and got a response right away. Ling Lee from A2X took great care of us and I'm confident in their team and this solution going forward.
SAMi - we’re happy A2X makes you happy! Ling is an amazing team member and we’re thrilled that she took great care of you! We appreciate your support and kind words :-)
Response from customer service was almost instant, and the problem I had was sorted out very quickly and efficiently. Even the follow-up email was right on the money!
Thank you for taking the time to share your feedback with us! We love to hear your experience and the follow up was right on the money! Cheers to quick and efficient ecommerce accounting!