Reviews (300)

Overall rating
5
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its automation capabilities that simplify integrating Shopify sales data into QuickBooks and Xero, enhancing bookkeeping accuracy by effectively categorizing transactions like fees and discounts. Its transaction mapping and reconciliation features are particularly beneficial for e-commerce businesses dealing with multiple payment gateways. Additionally, the support team is praised for being responsive and knowledgeable, providing essential assistance in setup and troubleshooting, which contributes to the app’s reliability and effectiveness in managing complex e-commerce bookkeeping.

September 24, 2024

A2X has been a tremendous help so far. Its automation for reconciling transactions between Shopify and Xero is a huge time-saver. Plus, their customer support has been excellent.

Cleo Harper
Australia
Over 3 years using the app
September 17, 2024

I'm absolutely happy how A2X works and syncs data of our Sopify sales and payouts with our Quickbooks Online account. It's a great tool with very precise data.
The A2X Support Team answered all my questions within really 15 minutes as they promise. They resolved the issue of missing some historical payouts during 15 minutes as well.
I tried other apps, and now I can say with complete confidence A2X app is the best solution.

Villa Cotton
United States
About 2 months using the app
July 16, 2024

Shopify is a great e-Commerce platform that does everything we need it to do... EXECPT... transfer all the payments and fees for all the sales and payment channels into our Xero accounting software. This is where A2X come in. It takes all of those transactions and put them in their right place in our Xero accounting software. It really does do all the heavy lifting for you. Plus the support is 5 star as well. What ever the issue their friendly and knowledgeable people are only too please to put back on track.

theskinnyfoodco
United Kingdom
4 months using the app
A2X Software Limited replied July 23, 2024

Thank you so much for your fantastic review! We love that A2X streamlines your ecommerce accounting 🎉 Our team strives to provide gold standard support, so we're thrilled that you've had a 5-star experience with us! We'll be here when you need us :-)

July 25, 2024

I would like to commend the entire team at A2X for their outstanding service. We have been using their services for a few years now, and the onboarding process was the smoothest experience we've ever had with an app company. Since then, whenever we've had questions—often due to our own lack of knowledge—the team has been consistently patient and responsive. They are always quick to clarify any confusion, whether through email or screen shares, and do so with a cheerful and nonjudgmental attitude. Their professionalism and support have been invaluable to us.

Tandy Family Charitable Foundation
United States
6 months using the app
A2X Software Limited replied July 28, 2024

Thank you so much for the glowing review! We are dedicated to ensuring that our customers feel supported and valued every step of the way. Your kind words serve as a great motivation for us to continue providing excellent service and assistance to all our valued users.

Thank you for choosing A2X and we look forward to continuing to provide you with outstanding service for many years to come!

July 10, 2024

This is a great product. One of the best parts about it is the customer service. Whenever something needs attention, the customer service team responds promptly and will troubleshoot until there is a resolution. Highly recommend.

RIA Eyewear
United States
Almost 4 years using the app
A2X Software Limited replied July 12, 2024

Wow - thank you for the awesome feedback, RIA Eyewear! We're thrilled that you love our product, and we're especially grateful for your kind words about our team. Providing gold standard support and ensuring everything is resolved is what we're all about! Your recommendation means a lot to us. We'll be here when you need us :-)

September 11, 2024

Onboarding was amazing, super easy to set up and get started right away to categorize all my fees from Shopify. I think this is an amazing tool that has already relieved so much bookkeeping and accounting stress for myself and it's that much easier to keep my books clean so I can focus on bringing in revenue into the business.

Hairstrong
Canada
23 days using the app
August 30, 2024

If you have a large Chart of Accounts, it takes a while to set up - but it is well worth it. The detailed allocation of transactions to individual accounts saves large amounts of time - particularly if you use multiple payment gateways in Shopify. And the support is very responsive. They answer most questions quickly and never hesitate to explore more complex questions.

MOSS & SPY
Australia
6 months using the app
September 12, 2024

Quick, clear, efficient and friendly customer service. Excellent communication and a real "can-do" attitude from all the staff.

Cult Wine
New Zealand
10 months using the app
July 15, 2024

Brilliant app, saves me creating lots of sales invoice in sage. Received brilliant fast support from Lana today. Thank you Lana. Thank you A2X.

Smell Away Ltd
United Kingdom
Almost 3 years using the app
A2X Software Limited replied July 16, 2024

Thank you for the glowing review, Smell Away Ltd! We love that A2X saves you time. We also love to hear about your brilliant experience with Lana - she is amazing! We're here to assist with any more questions you may have :-)

June 24, 2024

This app has given our business so many struggles, different support team members giving us totally different answers was frustrating. We finally landed on Victoria Port. She was absolutely wonderful to work with and explained everything perfectly! After we thought we had it all down and ready to go, she double checked and walked us through everything once again to make sure we were all set. You can tell she is not only amazing at her job, but she cares about it and our business. Thank you Victoria Port!

Baxter’s Winery & Vineyards
United States
5 months using the app
A2X Software Limited replied July 3, 2024

Thank you for taking the time to share your feedback with us - we truly appreciate it! Victoria is indeed an amazing team member and we love to hear that she provided a smooth experience with her expertise! Please feel free to reach out whenever you need us - we are happy to help :-)