AddressHero , 13 reviews

Everything is working as it should, but customers aren't reacting as expected. A major issue is that when a wrong address is entered, a yellow warning box appears, but many customers seem to ignore it and just continue clicking. As a result, I'm still receiving orders with incorrect address details. A possible solution could be to make the warning box for a wrong address into a noticeable popup window. This popup should be immediately eye-catching and ideally include a correct address suggestion to make it easier for customers to correct. Additionally, there's a problem with using an ERP system: addresses are taken from the system right after an order is placed. This caused difficulties when customers corrected their addresses later. I solved this problem by adjusting the address capture to happen five minutes after the order is placed.