Reviews (117)

Overall rating
4.2
Counts per rating level
  • 72% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its extensive customization capabilities, enhancing both functionality and appearance of their online stores. It is especially useful for adding features like FAQs, PDF instructions, secondary titles, and video links to product listings. The app supports a wide range of custom fields and is capable of handling complex modifications. Its performance is noted for being reliable and robust, and the customer support team is praised for their quick and effective responses, adding significant value to merchant operations on Shopify.

April 27, 2021

Here's my story. Been using this app for the last 2 months. The store is in the dev stage. About to go live. The app suddenly changed it's plan and immediately the freeplan I was using changed and the app became unusable. They changed the export/import paid suddenly without any notice and everyone who was using this feature and this plan affected including me. I rated this app 1 star at that time. They told me that they will give me 6 months free for removing the 1-star review. And I did remove the 1-star review. Now, they removed this app from the Indian store. So, the app became incompatible for my shopify store. Is this a joke? Suddenly the app becomes unavailable for any market? Is this how Shopify and the app behaves? What would happen if this happens to all other apps? Is Shopify a reliable platform for e-commerce development? Are you sure?

Natural Bliss
India
About 1 month using the app
ArenaCommerce replied April 27, 2021

Thank you for your interest in the app. However, there are some features that require many months & take a high cost to maintenance so we should charge for it.

September 8, 2021

Great add on, but kept prompting to review to be able to use it. And you have to use a minimum 100 characters to be to submit a review.

Hakuna Pets
United States
27 days using the app
Edited April 28, 2020

Thanks for the great app for free! Very versatile and useful features that give us the ability to expand Shopify site customization vastly.

Supplement Mart
Australia
About 16 hours using the app
May 15, 2020

Bad response !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

CrystalCarat
India
About 17 hours using the app
ArenaCommerce replied May 15, 2020

We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better.

Please feel free reach out to support@arenacommerce.com with any further comments, concerns, or suggestions you wish to share. We don’t receive your feedback so how can we response?
We would love to make things right if you give us another chance.

August 9, 2021

Good app. Support is quick to respond. Has a good feature app, probably the best Advanced Custom Fields app, simple to use.

Lily & Bean
United Kingdom
29 minutes using the app
Edited May 28, 2020

The app looked really good at the start. But the thing that did the whole app in is the import sample data. This wipes out all that you have created earlier if you use it accidentally. Lost 4 hours of work. Just too sensitive in a team environment. A supposedly useful feature is its Achilles heel.

Thank you for your reply. Saving a template feature is quite important. Changed from one to three stars for sincere reply.

Picket&Rail Singapore's No.1 Premium Solid Wood Furniture & Custom Lifestyle Retailer
Singapore
About 7 hours using the app
ArenaCommerce replied May 27, 2020

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better.
Please feel free reach out to support@arenacommerce.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
To be honest, we have never encountered a case like you among the thousands of stores that use our app. You will not lose custom form settings data unless you click the Save button after clicking import & verify your new setting. In addition, your metafields value is stored by Shopify so it can't lost with import sample custom field setting feature.

Edited March 7, 2023

very great help from the staff! thanks. they contact me and fix the problem I was facing. and everything is fine now.

PETEREST
United Kingdom
27 minutes using the app
ArenaCommerce replied March 4, 2023

The code you added to your website seems incorrect. Our support team has already made the necessary changes to your Liquid to accommodate your requirements, and any additional changes may cause unexpected issues on your website.