Reviews (279)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to handle complex shipping needs such as dimensional weight and multi-origin shipping. Features like multi-box shipments and custom shipping rules, along with integration for negotiated carrier rates, enhance shipping accuracy and efficiency. The customer support is frequently praised for its responsiveness and customization assistance. The app is noted for improving operational efficiency and seamlessly integrating with Shopify.
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No need to go any farther or look for a better shipping App. We have multiple stores through ASM and they are by far the best group of people to work with. If they don't have what you need they will customize your app to fit your needs. I went through multiple apps looking for a company that would work with me and these guys actually know what they are doing. We will use ASM with any store we open!!
PRO's
1) Great communications buy their team and worked with me to get the issues resolved.
2) very cheap. Their plan may seem like a lot of money, BUT while others are charging less than half that, they DON'T tell you that they ALSO charge per calculation which can quickly add up to in my case $9000 per month.
3) Options. They provide multiple options for how to calculate the rates so that you aren't stuck with 1 way of working and have to figure out how that can work for you.
4) Work with LTL rates as well. while they don't work with my broker, they work with other brokers to get you live rates for LTL's as well.
CON's
When the rates started to timeout, it took a few days to figure out what the issue was and get it fixed, but they where straightforward and had great communication through the whole process. The only reason I am really mentioning this as a con is that I lost 10's of thousands of dollars in potential revenue in those few days.
Conclusion.
If you want to give your customers the most accurate shipping rates without worrying about cost and have a great team to work with, then you should use ASM.
Excellent service offered by the team. They exceed our expectations and meet business requirements. Highly recommended!
Top notch support team! We sell a huge variety of items ranging from small 2 oz items to oversized 40 lb boxes, with a bunch of shipping rules to go with it. Our biggest headache was the pesky dimensional weight billing and our old website was custom written to handle it all. So when it came time for us to move to Shopify, we were really concerned if there was an app available. In comes ASM, it included everything we needed and more! Dan and Burt were also quick to reply my emails when I had questions, or troubleshoot my settings when it was having issues. It works better than our old website, as we can quote rates that are closer to the actual rate, and not overcharge or undercharge the customer.
Awesome app, and great customer service. They ensure our problems are resolved as soon as possible. This app is great for our shipping since we use different boxes to ship our products in.
Great app. Everyone is very helpful and supportive. Burt really goes out of his way to help with anything that arises. Great work ethics.
Excellent customer service! They have always been very attentive to any issue or help I've needed. However, I have had to contact them a couple of times, and one issue ended up being something I didn't set up right to start with. The program works great and it is very easy to navigate!
Burt got me all setup. Very pleased with the app so far.
If I could give 10 stars I would! We had a challenging time trying to implement our negotiated rates with Australia Post and ASM was with us every step of the way trying to work it out and get the Australia Post API setup and integrated ASAP (the problem was 100% with Australia Post and their technology). We finally got our somewhat detailed shipping rules implemented and it was an instant relief that we had finally found an app capable to achieving what we were hoping for when it came to shipping charges and having them linked to non-bulky and bulky products which were then charged based on weight and destination. Once shown how, the system is easy to use and top level support is only an email away if ever needed. This was been our best experience to date with any app developer and I cannot recommend this powerful tool more highly. Very, very impressed.
Can't be happier with this App. Its easy to install and support from Burt is wonderful. We have been struggling of finding the best shipping set up solution
to fit our needs, this one is by far the BEST!