Adwisely—Google Ads & Meta Ads

I usually don't write many reviews. I had adwisely installed to manage Meta ads for a few months, it was ok, results were getting better however, I realized it just doesn't make sense to have them running ads anymore, because the ROI of the ads didn't get much better and since I had the basic package, it was not possible to customize the ads, it was all automated by AI. the customer support was nice. however, when I deinstalled the App 3 weeks ago I forgot to take off the permission for the partner in the meta business suite. Adwisely continued running the ads campaigns but the ad spent was suddenly more than 800 USD per conversion, so completely insane cost! I didn't notice it at first that this connection was still there, so I turned off the campaigns right away only to find out a day later they were turned back on! I continued the 'game' and still wasnt aware of it, my fault. I then chatted with meta and finally we found the issue. I think that is extremely unprofessional by an App to continue running ads, running ads into high costs. This is unacceptable, why doing this and risking a customer, who could come back later as a customer, turn sour? I simply didn't want to run ads at the moment, because it is a low season but now I won't use them anymore. Wow, not ok!!

I normally don’t leave reviews, but this experience was unacceptable.

After installing Adwisely on my Shopify store, I personally paused my Google Ads campaign — only to find out later that someone from their team manually reactivated it without my consent. This resulted in unauthorized ad spend charged to my account.

When I confronted them, the Adwisely representative admitted in writing that he restarted my campaign “to allow it to continue learning,” despite me never granting permission. Their own chatbot even confirmed this violates their own policy.

While I did eventually receive a refund for the unauthorized charge, the company refused to offer any further remedy or accountability for the breach of trust.

I run a professional e-commerce business, and having a marketing app make unilateral decisions with my ad budget is completely unacceptable. I’d caution other business owners to think carefully before granting Adwisely access to your advertising accounts.

Unauthorized actions on client accounts are not acceptable—refund or not.

Update: since Adwisely today decided to edit their reviews to spread lies, then we have the right to defend ourselves.
We never requested that the work be paused. They created the ad without products in it and unchecked the Instagram box( they said sorry)

1-All your work over two months produced no results. One month trial with hands-on with a lot of mistakes( Read below)

2-You only wanted to push us to pay $249, even though we already gave you one month to prove your strategy. There was no strategy just retargiting and a lot of complaints and excuses.

3-Spreading false claims won’t change the facts. We fired them, and they never cleaned up their setup from our Business Facebook or Google.

We'll release all emails publicly on Reddit and Twitter to show the truth, as we don't digest or tolerate this. (We'll update soon)

This is our original complaint:

We (Selvanelle ) we're based in the USA. We had a very disappointing experience with this app and the team behind it. There are only three people managing all accounts and answering emails, and unfortunately, their service did not deliver any results for us.
Yaro repeatedly complained about how hard he and 3 people were working on our ads, and yet no sales were generated. One in Google in almost two months! During our one-month trial, we saw no results, yet they encouraged us to upgrade to another month, which was a terrible experience. We constantly had to remind them of basic tasks. First, they forgot to check Instagram on Meta ( ad was running two weeks without it) then they ran ads without ensuring that products were correctly synced in their feed — mistakes that cost us both time and money. Eventually, they directed us from Meta to Google Ads, and after 18 days said Google Ads wouldn’t work either, telling us to go back to Meta.

From the start, their Facebook ads promised 6x ROAS, but this claim was completely false. Their “automation with their hands on it provided no real value, and important details were never disclosed upfront. The $49 plan proved useless, yet they initially claimed it was effective and, when it failed, they tried to push us to upgrade to the $249 plan..Note: our plan was $249 during the trial, and we changed it when we saw the crazy mistakes. Today, we are sure that we do not want to work with them!

Additionally, their Facebook ads where they advertise themselves self are misleading, making promises that are simply not true. This lack of transparency and honesty is unacceptable. I do not recommend this service and urge others to proceed with caution.

If you want more details about our experience, feel free to call us at 781-346-7700 or email us at support@selvanelle.com. we are not shy to give you more details as we know that a lot of review could not be real.

This app was great until about a week ago. I thought it was awesome that they were adding Google shopping. I logged onto their webinar and decided to follow along and add our google account. This is when our sales plummeted to 0. We have been a week out with no helpful support from the ReTarget team. Beyond that, I logged in this morning thinking it had been fixed because we had 2 sales attributed to Retarget app, only to find out that my shopify only had 1 purchase. This app is horrible, support for whatever reason is now non existent, and the app straight up lies about its performance.

Company charged my card $5,500. Does anyone have a customer contact number? What did you do to get it resolved?

WARNING!

These guys tried to charge my credit card over $7,000 for a $20 a day campaign that was fully paid up

This company will take your money and supply fake reports. They also have a problem with their software in which prices show up with commas and not decimals. Wouldn't take accountability for the issue. Don't recommend this app.

Money spent, no sales and you can never tell whether the stats is real.

They advertise as High-ROAS ads which is false & deceptive - straight up. My reality with them was:
- an average ROAS of 2.39x after an ad spend of $1397 in about 45 days.
-in the same time period my google ads (managing myself) was achieving 4.39x
- after investigating further, there's nothing special about this app. Its a basic retargetting campaign on Facebook, you can do it yourself easily and get much better results.

Totally disappointed. I spent a good chunk of money and got very little in return. They seemed to try to point the finger towards me each time when it wasn't performing the results it should have asking me to make small changes each time in hopes that it would help boost sales. Waste of time and money.