Reviews (410)

Overall rating
4.3
Counts per rating level
  • 78% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and ROI, with reports of 800%+ ROAS. It automates ad campaigns on platforms like Facebook and Google, featuring automatic product ads and dynamic retargeting. The app is noted for its cost-effectiveness and quick results, often seen within 24 hours. Exceptional customer support is also highlighted, offering personalized assistance and valuable insights to enhance traffic and conversions.

January 30, 2019

got charged twice in one month, explanation was that I’ve used the app twice that’s why.. just be careful people

Sellingcheapstuff
United Kingdom
14 days using the app
Ad Intelligence INC (Adwisely) replied March 13, 2019

Thank you for your message.

We are very sorry that you were not satisfied with the billing principles we are currently using in RetargetApp.

A few of our Customer Support Managers have already took care of your request and resolved the situation you faced, however, we never received the feedback from you.

Could you, please, tell me if the issue was resolved for you, and if no - describe how we could make you happy with our service?

Alex from RetargetApp

June 1, 2018

it screwed up my ad page, now i cant place ads unless I buy more ad managers...wtf!!! I deleted the app and tried to remove its partnership from my page and it wont let me. I even deleted my page, but its still on my manager. Someone please tell me how to delete this app from my ads manager!!! I'm freaking out!!!!

Getrecd
United States
12 days using the app
May 29, 2018

I used the retarget app and now i am not the admin of my business page. I have no idea how to get this back. I even deactivated the app. Anyone else have this problem. Garbage app dont download. Im upset about thsi!!

Arttwear
United States
12 days using the app
Ad Intelligence INC (Adwisely) replied March 13, 2019

Hello!
Alex here, from RetargetApp.

There appears to be a certain misunderstanding regarding the way our app works and I will try my best to clear it up.

RetargetApp doesn't - and cannot - have Admin access to any of your own Facebook pages, nor we can in any way remove any existing admins from Facebook pages.

However, as a Facebook Marketing Partner, we have access to a priority line of support, and, if you’d like us to, we can help you contact Facebook regarding your issue and fix it. To do so, please, message us at help@retargetapp.com with more details on the case - we will be happy to assist.

October 24, 2020

First, its not a two week trial -its one week. The first week minimum is a learning phase where your ad will generate zero traffic. Once running, it doesn't do anything I wasn't already doing, with more success, and for a fraction of the ad spend. So I'm not sure what value they ad when I can already create better retargeting ads myself? Their ad is a basic carousel ad with suggested tag lines riddled with grammatical errors. We went with the suggested ad spend of £24 per day. This resulted in less activity generated in the week it ran than I can get with £5 a day ad I design myself. As with most Shopify ads and "Facebook Partner" (or Google Partner for that matter!) the only ones who will make money is them.

Thunderbird Skin
United Kingdom
11 days using the app
Ad Intelligence INC (Adwisely) replied October 25, 2020

Hi There,

Thank you for your feedback! We are very sorry that our app did not work the way you expected. Please, contact our support team for detailed explanations and further recommendations, and we will be happy to assist you!

November 12, 2016

Biggest scam EVER!

I left the app to run around ten days. The app spend 25 bucks without any return! I found that very strange because retargeting was supposed to be more profitable than regular campaigns, but that was not the case. However, I've contacted them, and in return, I got something like " You should change that in your store, you should do that" which I find very insulting. However, exactly 12 hours after my complaint and ten days after 0 sells I got 3 sales "from their app." Well, guess what? I know for a fact that these sales are not from their campaign but mine. I can clearly see where the sales are coming from and I have a perfect funnel in Google Analytics where I track all of my conversions so I can safely say that this app is a SCAM!

Do your good and setup yourself dynamic ads, it's not worth the $40 bucks they want them to pay.

Bang A Buck
Bulgaria
11 days using the app
March 10, 2018

They changed their entire app and it is now horrible! It's way to complicated to setup and requires a monthly fee now. Do not download this, there are way better re-targeting apps out there!

Animestyl
United States
11 days using the app
Ad Intelligence INC (Adwisely) replied March 13, 2019

Thank you for your feedback!

We understand how working with a Business Manager can be complicated - this is why we rolled out an app update in which we now handle all the Business Manager-related actions and issues. The onboarding process will now take less than five minutes of your time.

If you decide to give our app another try, our support team will gladly assist you with the campaign launch process if necessary.

Alex from RetargetApp

March 1, 2020

Perhaps this works better for niche stores but it was wasted money for our general store. 8 days, $200 in ads, and 2 adds to cart to show for it - no sales. We had plenty of traffic and quite frankly we do better with our own retargeting campaign.

Cozy Cottage Store
Canada
8 days using the app
Ad Intelligence INC (Adwisely) replied March 2, 2020

We're truly sorry that you had a bad experience using RetargetApp. We've already reached out to you with suggestions on how to improve the results. Don't hesitate to contact our support team if you have any questions!

May 8, 2017

this plugin junk, and no support

Cultureclothingcc
United States
7 days using the app
July 12, 2015

I downloaded this app thinking it would be a great help but it wasn't. The app never worked or showed me any stats. The support was great but we just couldn't get it to show any numbers on my end. Don't know what the problem was but i never saw any increase in website traffic or sales.

Southern Grace Outfitters
United States
7 days using the app
August 1, 2018

I don't know for sure how to use this app. After creating ad campaigns, all of them are deleted and only one remain, that is Retargetingapp campaign which I am not sure how to manage or tweak my other campaigns.

Gearroute
United States
7 days using the app