Reviews (45)

Overall rating
1.7
Counts per rating level
  • 22% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 64% of ratings are 1 stars
October 24, 2022

if there's any merchant that's planning to deal with this company, please DONT do it , they don't have merchant support so is you have any question about something they will never help you and the phone number that shows as customer support doesn't work, I have an issue about getting paid over 2 months you can email as much as you want but they will never answer and do anything if you call them ...

EXPRESS TIRES SOLUTIONS
United States
3 months using the app
January 7, 2021

Truly awful. Affirm itself is a great service, but their customer service is practically nonexistent and the app is about as cumbersome as it gets.

Brookasa
United States
2 months using the app
September 22, 2023

The experience was bad. The app was installed, enabled, and active. But, it just never came up as a payment option. I uninstalled app still same problem. I researched and never found a resolution. I just want to offer my customers payment options.

Legendary Boss G.E.D ETC
United States
About 2 months using the app
December 28, 2020

If you have a paid theme don't waste your time with this. I have spent over 2 weeks trying to get messaging to work with very little support. I had to look for answers myself online and forward it to the tech and still, nothing was fixed and the tech just stopped responding to me. They should put in their description "only works with free Shopify theme"

Slow Cottage Life
United States
About 2 months using the app
Edited October 24, 2023

Same Experience As All Other Users - Doesn't work

Semaglutide Online
United States
About 2 months using the app
December 23, 2022

They are definitely self righteous, acting as if they are better than God. From looking at these ratings it is very clear that they don't care about their merchants, just the money they collect from the consumer. But then again the guy who founded Affirm is so rich now he doesn't have to care.

We R Home and Outdoor U.S.A
United States
7 days using the app
Edited April 8, 2021

Very poor integration with Shopify, no support for product variants. 10+ emails and a lot of hand-waving and the integration still not working. First, I provided 3 test cases where Affirm integration fails with Shopify. Affirm support didn't test all 3 only 2. Second, I pointed to the 3rd test case that wasn't fixed, they said "oh yeah, here I fixed it". And again, they didn't (Affirm messaging ...

Art House SF
United States
3 days using the app
July 15, 2021

I've installed and re-installed the app 5x and it refuses to work. Had to go through hoops just to try to login. I'm "code" savvy but this app is a waste.

One Vibe Clothing
United States
15 minutes using the app
February 22, 2024

How is this app still on the platform. It's not setup correctly to merge with Shopify. Please remove it from the options menu.

Osone™
United States
9 minutes using the app