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We tried to integrate Affirm to our Shopify store and it was a nightmare.
We provided our banking + verification info only to get an error message.
We created a support ticket and instead of resolving the error, support told us to abandon the current email address and use a new email to make a new business account (makes no sense as our Shopify store is already linked to the original email account we were told to abandon.). After troubling our IT to create a new email address, we got an error and could not create a new business account.
This is a very buggy app, the FAQ is not helpful at all, the customer service is horrible, I am at the verge of just forgoing split payment.
How is this app still on the platform. It's not setup correctly to merge with Shopify. Please remove it from the options menu.
Not the easiest to setup if you have never dabbled in the theme code, but once you figure it out, it works great. It shows dynamic financing figures based on your product price, promotes conversion by getting the customer to engage and attempt to follow thru with checkout on high dollar items, and helps your customers understand how the plan works if they click on the 'Prequalify Now' link
hi i tried to get new password for my new merchant portal account since it did not give me codes since it says business hub over again nothing to help me out, I'm frustrated so i already contacted shopify advisor said its need to clear up with payment my settings with my account please fix it asap thank you so much
Will not let me create an account, even tried it months later, still nothing. Trash
The experience was bad. The app was installed, enabled, and active. But, it just never came up as a payment option. I uninstalled app still same problem. I researched and never found a resolution. I just want to offer my customers payment options.
if there's any merchant that's planning to deal with this company, please DONT do it , they don't have merchant support so is you have any question about something they will never help you and the phone number that shows as customer support doesn't work, I have an issue about getting paid over 2 months you can email as much as you want but they will never answer and do anything if you call them their answer will alway be " THIS IS NOT MECHARNT SUPPORT WE DONT KNOW ENYTHING " and they will advise you to email them but you You'll never get a response at all
SHOPIFY STORES BEWARE. DO NOT INSTALL AFFIRM. I just had a TERRIBLE experience dealing with them. 1. NO MERCHANT PHONE SUPPORT. Just EMAILS. If SOMETHING IMMEDIATE COMES UP - like FUNDS GOING TO THE WRONG ACCOUNT or SUSPICIOUS ACTIVITY, GOOD LUCK GETTING AN ANSWER IMMEDIATELY. 2. INCOMPETANCTY - I changed my account details and had it confirmed, but my funds were still transferred to a DIFFERENT ACCOUNT AND THEY CAN'T TRANSFER THOSE FUNDS BACK TO MY NEW ACCOUNT. 3. NO MERCHANT SUPPORT. 4. I also found their widgets spazzing on my website which confused my customers. DO NOT INSTALL THIS APP.
I have not been able to successfully integrate this app into my paid Shopify theme. If it is this problematic to get it up and running, I am concerned about problems our customers might have using the app; especially in light of similar experiences cited by other users. Given that the 5-star and 1-star reviews are about evenly split, I suspect there is a quirky issue buried somewhere in the app's coding. The customer's success with apps we use on our site directly impacts their experience with us, so I am willing to err on the side of caution by not offering Affirm as an alternate payment provider. Hope the issue is remedied down the line so we can try again.
Quit working. I have done everything imaginable and can't get support on either side. When you install it, it says cannot connect, delete and reinstall app.
I am about to launch my store, so my review is not in that regard. My rating is based on my experience with the onboarding rep that assisted me. He went over and beyond to help me get their app fully integrated into my website. He went to my website to ensure my customers would be able to effectively purchase their items with no issues. I will update my rating once customers actually start using the app. So far, so good! By the way, his name is Kyle, but I won't give him his last name. Just in case he doesn't want me to.
I've installed and re-installed the app 5x and it refuses to work. Had to go through hoops just to try to login. I'm "code" savvy but this app is a waste.
We worked with Henry to get Affirm set up on our site and he was prompt, diligent and ensured everything was set up perfectly. One of the best Shopify App experiences we've had thus far. Thank you!
Im only giving this 2 stars because it requires coding and I am not a coding expert and don't even know where to start. Affirm's directions on integrating the app/service is vague and isn't helpful at all. I need them to update their directions on integration as if they're explaining it to a 2 year old. I sent an email to support 3 hours ago, and still no response... Feeling hopeful and helpless at the same time.
Thank you to Francisco and the Affirm Integration team for making this an easy app to install with a quick turnaround. I also appreciated the onboarding classes which highlighted all the important details about this service. Excited to have this as part of my eCommerce store!
What a great experience up and running with the help of Matthew Brickert and Henry O'neil! thanks again guys
Great app I don't know why there is so many bad reviews about the integration they are simply the best support givers
Truly awful. Affirm itself is a great service, but their customer service is practically nonexistent and the app is about as cumbersome as it gets.
If you have a paid theme don't waste your time with this. I have spent over 2 weeks trying to get messaging to work with very little support. I had to look for answers myself online and forward it to the tech and still, nothing was fixed and the tech just stopped responding to me. They should put in their description "only works with free Shopify theme"