AfterShip ‑ Track + Engage

AfterShip ‑ Track + Engage

by AfterShip

Delight customers with branded tracking page & delivery update

4.8 of 5 stars(2722 reviews)

Branded Tracking Experience

Engage customers with a branded tracking page to show latest order status and marketing banner to impress and upsell customers.

Track All in One Place

Track and trace all shipments across 450+ carriers worldwide in one place. Free users enjoy tracking 100 shipments each month for free!

Automated Delivery Updates

Send automated, timely and personalized emails and texts to update customers on order status until delivery. Turn them into your loyal fans.


About AfterShip ‑ Track + Engage

AfterShip is trusted by over 10,000 Shopify and Shopify Plus sellers to engage customers with a branded tracking experience. Start with our free plan to provide a better post-purchase experience!

Keep your customers updated of the whereabouts of their orders until delivery through an intuitive, customized tracking page and automated notifications.

AfterShip is the ultimate order tracking platform for Shopify sellers to tell customers where their order is at any given point of time and when it arrives at their doorstep.

Engage Customers with Branded Tracking Page

Build your own tracking page to include product marketing banner and Instagram image feeds to impress, engage and upsell your customers. You can also upload your logo and customize the color scheme to conform to your brand identity.

Improve SEO Ranking & Site Traffic

Replace the carrier’s tracking link with the one generated by AfterShip to improve SEO and increase organic search traffic to your site—rather than the carrier’s site.

Eliminate Customer Frustration

Assure your customers that their order is on the way and give them an estimate of the delivery time.

Remember, if an order goes undelivered and a complaint goes unanswered, frustrated customers often resort to writing a review to let you and others know.

Monitor All Shipments in One Go

Track and check delivery status in the same place so that you can take remedial actions immediately before upsetting a customer.

AfterShip is integrated with more than 450 carriers worldwide, including UPS, FedEx, DHL, USPS and China Post (ePacket), to provide the visibility into the order status and location as it moves towards the customer.

Reduce Customer Inquiries & Complaints

Reduce customer inquiries on order status by enabling customers to look up order status by order number+email or tracking number anytime.

At the end of the day, happy, engaged customers are the most effective tool for marketing your ecommerce business.

Notify Customers Before They Ask

Tell your customers where the order is and when it arrives at their door in a timely manner via automated email or text notifications—well before they ask.

Send notifications from your email with customized content and an AfterShip tracking link. You can also configure under what circumstances (in transit, out for delivery, failed attempt, exception or delivered) a notification is sent.

Use this opportunity to send a personalized message to customers and turn them into loyal fans.

Before installing AfterShip, here are some tips:

  1. AfterShip support tracking ePacket shipments from China, please select China EMS as your active courier when you set up your AfterShip account.

  2. AfterShip does not fulfill your orders automatically. If you want an app to

Integrates with

  • klaviyo,
  • shipstation,
  • UPS,
  • FedEx,
  • USPS

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Support

Pricing

See all pricing options

External Charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Free to install

Per shipment and sms charges apply to Premium users

Overall rating
4.8 of 5 stars
Based on 2722 reviews

  • 5 of 5 stars
    89% of ratings are 5 stars
  • 4 of 5 stars
    7% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    2% of ratings are 1 stars

Most recent reviews

For love For Dogs

This app does not provide my clients with their tracking information. I have used other apps that work better than this one.

Proactive Shopper

I like the way this app makes it for me to communicate with my customers. This is the best app for tracking shipment.

Raku Shopping

Aftership is great! A very useful app and easy to use. It saves me a lot of time when dealing with orders and I can give more value to my customers. Will recommend it to other sellers also !