AfterShip Order Tracking

AfterShip Order Tracking

Free plan available. 7-day free trial. Additional charges may apply.
Rating (4.7)
Reviews

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Works with the latest themes

About this app

Launched

May 9, 2012

Languages

English, German, French, Spanish, and Italian

Works with

Checkout, Shopify Flow, Klaviyo, Loox, Shipstation, Omnisend, Judge.me, Postscrip

Proactive order tracking that delights your customers, reduces WISMO, and optimizes delivery.

Offer customers live shipment updates via a branded order tracking page and automated notifications. Use the shipment analytics dashboard to monitor and analyze carrier transit times, on-time rates, and exceptions. Install an AI-powered delivery estimate widget on your product description and checkout pages to build buyer confidence.

Offer customers live shipment updates via a branded order tracking page and automated notifications. Use the shipment analytics dashboard to monitor and analyze carrier transit times, on-time rates, and exceptions. Install an AI-powered delivery estimate widget on your product description and checkout pages to build buyer confidence. more
  • Branded tracking pages with personalized product recommendations to boost sales
  • Timely email and SMS notifications to reduce customer anxiety ​​and WISMO calls
  • Centralized shipment dashboard to track shipment status and identify exceptions
  • AI-powered estimated delivery dates to reassure anxious customers
  • Built-in analytics to get insights into shipment status and on-time performance

Pricing

7-day free trial

Free

Free

  • 50 shipments/month
  • Order lookup
  • Branded tracking pages
  • 24/7 live chat support
  • 800+ courier integrations
  • 7 Standardized order statuses

Essentials

$11/month

or $108/year and save 18%

$0.08 per extra shipment.

  • 100 shipments per month
  • All Free features
  • Email & SMS notifications
  • CSV import & export
  • Shipping performance analytics

Pro

$119/month

or $1,188/year and save 17%

Advanced tools to do more.

  • 2,000 shipments per month
  • All Essentials features
  • Dynamic tracking pages
  • Multilingual tracking pages
  • Klaviyo integration

Free

Free

  • 50 shipments/month
  • Order lookup
  • Branded tracking pages
  • 24/7 live chat support
  • 800+ courier integrations
  • 7 Standardized order statuses

Essentials

$11/month

or $108/year and save 18%

$0.08 per extra shipment.

  • 100 shipments per month
  • All Free features
  • Email & SMS notifications
  • CSV import & export
  • Shipping performance analytics

Pro

$119/month

or $1,188/year and save 17%

Advanced tools to do more.

  • 2,000 shipments per month
  • All Essentials features
  • Dynamic tracking pages
  • Multilingual tracking pages
  • Klaviyo integration

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

4,121 reviews

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its superior customization, seamless Shopify integration, and real-time tracking. It's compatible with other apps like Omnisend, Judge.me, and Klaviyo, and can track large volumes of orders. Merchants appreciate its user-friendly interface, robust analytics, and round-the-clock professional support. The app's branded tracking page boosts customer trust, and it helps reduce missed deliveries and returns, enhancing post-purchase experiences and customer satisfaction.

November 10, 2023

AfterShip is a great app to connect to your store and help communicate with your customers. I started with them because they were one of the few that connected with our regional carrier in the Midwest - Spee Dee Delivery. Have since found many useful tools in the app including a tracking site that I added my menu for my customers to track their package easier. I would highly recommend checking it out!

Hewitt's Meats
United States
Over 1 year using the app
Edited November 16, 2023

Update: CS reached out and was able to offer a true credit for the issues we had. I appreciated the proactive gesture and Ankush was very polite on our call. I'd just say for any future users: avoid the CS chat if you can. Get someone to talk to you and everything goes much smoother.

Customer service is awful. Our app hadn't been working for over a month because of an import issue on their end. When they figured out the solution, it spammed all of our customers with old and outdated tracking emails. They said those emails were "an expected outcome"—they could have at least warned us that was the expected outcome so we could turn off our automated emails. When asking for some kind of credit to make up for the fact that their system didn't work for over a month (not to mention the CS headache), they told us we had to UPGRADE to redeem the discount offered for their error.

Pure Project
United States
About 3 years using the app
AfterShip & Automizely replied November 14, 2023

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

We would like to update you that the Pro 1k plan is no longer available. Nevertheless, because you were unable to use AfterShip tracking services due to an issue, our development team has fixed the concern for you. Upon investigating the matter, it is evident that our team could have communicated more effectively regarding the expected outcome of the solution. We acknowledge the oversight in not providing advance notice about the potential impact on automated emails. We have accepted your feedback and will definitely work on this.

We really value your business and we've sent you an email and looking forward to your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

October 4, 2023

We have had a great experience with AfterShip thus far. This app is very helpful. It helped us track our shipments with ease. The customer service are very supportive and on time. Thank you!

ES Corner
Hong Kong SAR
Over 7 years using the app

About this app

Launched

May 9, 2012

Languages

English, German, French, Spanish, and Italian

Works with

Checkout, Shopify Flow, Klaviyo, Loox, Shipstation, Omnisend, Judge.me, Postscrip

Built by AfterShip & Automizely

About AfterShip & Automizely

4.9 average rating

11 years building apps for the Shopify App Store

120 Robinson Road #13-01 Singapore 068913, Singapore, Singapore, 068913, SG

Support

Send a message

support@aftership.com

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