AfterShip Order Tracking
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Highlights
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Based in United States
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Works with the latest themes
About this app
Launched
May 9, 2012
Languages
English, German, French, Spanish, and Italian
Categories
Customer order tracking , Order and shipping reportsWorks with
Checkout, Shopify Flow, Klaviyo, Loox, Shipstation, Omnisend, Judge.me, PostscripProactive order tracking that delights your customers, reduces WISMO, and optimizes delivery.
Offer customers live shipment updates via a branded order tracking page and automated notifications. Use the shipment analytics dashboard to monitor and analyze carrier transit times, on-time rates, and exceptions. Install an AI-powered delivery estimate widget on your product description and checkout pages to build buyer confidence.
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Branded tracking pages with personalized product recommendations to boost sales
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Timely email and SMS notifications to reduce customer anxiety and WISMO calls
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Centralized shipment dashboard to track shipment status and identify exceptions
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AI-powered estimated delivery dates to reassure anxious customers
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Built-in analytics to get insights into shipment status and on-time performance
Pricing
7-day free trialFree
Free
- 50 shipments/month
- Order lookup
- Branded tracking pages
- 24/7 live chat support
- 800+ courier integrations
- 7 Standardized order statuses
Essentials
$11/month
or $108/year and save 18%
$0.08 per extra shipment.
- 100 shipments per month
- All Free features
- Email & SMS notifications
- CSV import & export
- Shipping performance analytics
Pro
$119/month
or $1,188/year and save 17%
Advanced tools to do more.
- 2,000 shipments per month
- All Essentials features
- Dynamic tracking pages
- Multilingual tracking pages
- Klaviyo integration
Free
Free
- 50 shipments/month
- Order lookup
- Branded tracking pages
- 24/7 live chat support
- 800+ courier integrations
- 7 Standardized order statuses
Essentials
$11/month
or $108/year and save 18%
$0.08 per extra shipment.
- 100 shipments per month
- All Free features
- Email & SMS notifications
- CSV import & export
- Shipping performance analytics
Pro
$119/month
or $1,188/year and save 17%
Advanced tools to do more.
- 2,000 shipments per month
- All Essentials features
- Dynamic tracking pages
- Multilingual tracking pages
- Klaviyo integration
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
4,140 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its superior customization, real-time tracking, and robust analytics. It integrates well with various platforms and handles orders outside Shopify. The intuitive interface simplifies shipment management and reduces customer inquiries. The app's branded tracking page enhances customer trust. Support is praised for quick and clear responses. It's described as a game-changer in e-commerce, particularly for tracking shipments from various couriers and providing proactive delivery updates. It's also appreciated for reducing missed deliveries and returned shipments.
AfterShip is a great app to connect to your store and help communicate with your customers. I started with them because they were one of the few that connected with our regional carrier in the Midwest - Spee Dee Delivery. Have since found many useful tools in the app including a tracking site that I added my menu for my customers to track their package easier. I would highly recommend checking it out!
Update: CS reached out and was able to offer a true credit for the issues we had. I appreciated the proactive gesture and Ankush was very polite on our call. I'd just say for any future users: avoid the CS chat if you can. Get someone to talk to you and everything goes much smoother.
Customer service is awful. Our app hadn't been working for over a month because of an import issue on their end. When they figured out the solution, it spammed all of our customers with old and outdated tracking emails. They said those emails were "an expected outcome"—they could have at least warned us that was the expected outcome so we could turn off our automated emails. When asking for some kind of credit to make up for the fact that their system didn't work for over a month (not to mention the CS headache), they told us we had to UPGRADE to redeem the discount offered for their error.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
We would like to update you that the Pro 1k plan is no longer available. Nevertheless, because you were unable to use AfterShip tracking services due to an issue, our development team has fixed the concern for you. Upon investigating the matter, it is evident that our team could have communicated more effectively regarding the expected outcome of the solution. We acknowledge the oversight in not providing advance notice about the potential impact on automated emails. We have accepted your feedback and will definitely work on this.
We really value your business and we've sent you an email and looking forward to your revert to make your experience better.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
Anmol was very helpful is allowing me to understand what my issues were and how to fix them. With Tik Tok's support being so poor, AfterShip customer service was a great alternative!
About this app
Launched
May 9, 2012
Languages
English, German, French, Spanish, and Italian
Categories
Customer order tracking , Order and shipping reportsWorks with
Checkout, Shopify Flow, Klaviyo, Loox, Shipstation, Omnisend, Judge.me, PostscripBuilt by AfterShip & Automizely
About AfterShip & Automizely
4.9 average rating
11 years building apps for the Shopify App Store
120 Robinson Road #13-01 Singapore 068913, Singapore, Singapore, 068913, SG
Support
Send a messagesupport@aftership.com
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